Stressed Out About Communication Skills

by Bartholomew, Kathleen

• ISBN13: 9781601460134
• ISBN10: 1601460139
• Edition: 1st
• Format: Paperback
• Copyright: 2007-07-16
• Publisher: Hcpro Inc

Summary

Inside this resourceful guide, you'll find four sections devoted to the most troublesome communication scenarios that new nurses face, including: Nurse-to-patient communication: Best practices for listening and responding to your patients and their families by understanding their fears and anxieties, Nurse-to-nurse communication: Tips to prevent horizontal hostility and what steps to take should you become a victim, Nurse-to-physician communication: Techniques for communicating in a high-pressure situation and with someone who may not always treat you with respect, Nurse-to-manager communication: Strategies on how to talk to your superiors and how to make the adjustment from being a big fish in a small pond to a small fish in a big pond. Book jacket.

Table of Contents

How to use this book	p. ix
About the author	p. xi
Acknowledgments	p. xii
Introduction	p. xiii
Nurse-to-Patient
Communication 101	p. 3
Sender responsibilities	p. 3
Receiver responsibilities	p. 4
Open your ears	p. 5
Become aware of what you communicate	p. 6
The art of compassionate nursing	p. 9
Patients: In their shoes	p. 10
The old man's fight	p. 11
Making the connection	p. 12
Aim for the heart	p. 15
To love the world, you must first love yourself	p. 16
Presence is a present	p. 17
Keep an open mind	p. 19
Can you hear me now? Common communication errors	p. 23
Nurse huddle ... Here are some secrets	p. 24
Respond to the feeling tone	p. 25
Take a look from a different perspective	p. 26
Difficult patients: Between a rock and a hard place	p. 29
Coping with anger!	p. 30
Rebellious, resistant, and refusing to cooperate	p. 32
Dealing with unrealistic expectations	p. 33
Dealing with death	p. 35
Helping to write the final chapter	p. 36
What do I say? What do I do?	p. 37
Nurse-to-Nurse
Join the club: Assimilation into the nursing culture	p. 43
Nurses: In their shoes	p. 44
So join the club-or try to ...	p. 45
Why do nurses act that way?	p. 46
Changing history: We need you!	p. 49
It's all about (communication) style	p. 53
Defining your boundaries	p. 55
Gossip be gone!	p. 57
Where the rubber meets the road ... How do I do this again?	p. 59
Knowing your story	p. 59
Spell confidence with DESC	p. 61
Knowing your conflict style	p. 64
Communication cheat sheet	p. 67
Tools and techniques for you to use	p. 67
Trouble spots ... Ouch!	p. 71
But here is my problem...	p. 72
A healthy communication list	p. 77
Nurse-to-Physician
Nurses are from Venus, doctors are from Mars	p. 81
Doctors: In their shoes	p. 82
The nursing code of conduct	p. 83
Going to Mars: Working with physicians, not against them	p. 87
A true story of great communication	p. 87
A closer look at nurse-physician relationships	p. 89
Dealing with negative docs	p. 99
Tips for communicating with negative docs	p. 100
A collection of communication case studies	p. 101
Speaking SBAR: The language physicians understand	p. 105
What is SBAR?	p. 106
So what do you want me to do? When the doc wants you to be the doc	p. 108
Nurse-to-Manager
"If I only had the nerve..."	p. 113
Managers: In their shoes	p. 114
Tricks of the communication trade	p. 115
Easy solutions for difficult managers	p. 117
Working for a difficult boss	p. 118
What if I don't like my shift?	p. 120
What do managers do, anyway?	p. 121
Great expectations!	p. 123
Professional behaviors: What can I expect?	p. 123
Professional behaviors: What can I do to help?	p. 124
Working with the boss	p. 127
Stay in your power!	p. 128
But here's what I'm dealing with	p. 129
Uh-Oh! When the psycho is your boss	p. 133
Communicating with a difficult manager	p. 136
The communication continuum	p. 136
Communication CPR: How to resuscitate a conversation	p. 141
Communicating about hostility on the unit	p. 142
Dealing with prejudice	p. 143
Combating helplessness	p. 143
The last straw: Approaching the director	p. 147
Your voice is our future	p. 149
Bibliography	p. 151
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