Student Study Guide to Accompany Kinn's The Administrative Medical Assistant (Revised Reprint); An Applied Learning Approach

by Morton

• ISBN13: 9781416001966
• ISBN10: 1416001964
• Edition: Student
• Format: Paperback
• Copyright: 2004-03-08
• Publisher: Saunders

Summary

This valuable study guide is a superb, hands-on tool for mastering the material covered in the textbook. A wide variety of exercises challenge users including chapter quizzes, competency checklists, terminology review exercises, coding applications, documentation scenarios, telephone triage examples, instrument identification, a review of disease-specific skills, and more!

Table of Contents

To the Student	v
Introduction	vii
Becoming a Successful Student	1	(8)
The Healthcare Industry	9	(6)
UNIT ONE: INTRODUCTION TO MEDICAL ASSISTING
The Medical Assisting Profession	15	(6)
Professional Behavior in the Workplace	21	(6)
Interpersonal Skills and Human Behavior	27	(6)
Medicine and Ethics	33	(8)
Medicine and Law	41	(6)
UNIT TWO: ADMINISTRATIVE MEDICAL ASSISTING
Computers in the Medical Office	47	(8)
Telephone Technique	55	(6)
Scheduling Appointments	61	(8)
Patient Reception and Processing	69	(8)
Written Communications and Mail Processing	77	(8)
Medical Records Management	85	(10)
UNIT THREE: FINANCIAL MANAGEMENT
Professional Fees, Billing, and Collecting	95	(10)
Basics of Diagnostic Coding	105	(6)
Basics of Procedural Coding	111	(6)
The Health Insurance Claim Form	117	(8)
Third-Party Reimbursement	125	(8)
Banking Services and Procedures	133	(10)
UNIT FOUR: MEDICAL PRACTICE AND HEALTH INFORMATION MANAGEMENT
Medical Practice Management	143	(8)
Medical Practice Marketing and Customer Service	151	(6)
Health Information Management	157	(6)
Management of Practice Finances	163	(10)
Assisting with Medical Emergencies	173	(6)
UNIT FIVE: CAREER DEVELOPMENT
Career Development and Life Skills	179	(14)
Procedures Checklists	193	(108)
English-Spanish Terms for the Medical Assistant	301	(32)
Credits Page	333