Successful Manager's Handbook

by Ali, Moi; Boulden, George P.; Brake, Terence; Heller, Robert

• ISBN13: 9780789490100
• ISBN10: 0789490102
• Format: Hardcover
• Copyright: 2009-06-29
• Publisher: DK Publishing, Inc.

Summary

The essential practical guide to effective management techniques that shows how to achieve a high level of excellence in business. Combining the work of experts in various fields, the Successful Manager's Handbook is an easy-to-follow, practical guide that will benefit managers at all levels. With over 1,200 tips in key areas, this up-to-date guide provides all the necessary steps to become a more effective manager.

Table of Contents

Introduction	8	(14)
Getting Organized	14	(68)
Preparing to Do It Now	18	(14)
Taking Action Now	32	(12)
Deciding Logically	44	(14)
Managing Information	58	(12)
Learning from Experience	70	(12)
Writing Effectively	82	(68)
Writing Clearly	86	(16)
Understanding the Basics	102	(20)
Structuring Your Writing	122	(12)
Using Everyday Formats	134	(16)
Thinking Creatively	150	(68)
Understanding Creativity	154	(14)
Developing Creativity	168	(14)
Using a Creative Approach	182	(10)
Working with Others	192	(26)
Influencing People	218	(68)
Understanding Influence	222	(8)
Managing Yourself	230	(12)
Presenting Ideas	242	(10)
Exercising Influence	252	(34)
Maximizing Performance	286	(68)
Thinking About Performance	290	(10)
Improving Your Performance	300	(20)
Helping Others Improve	320	(22)
Continuing to Improve	342	(12)
Dealing with Difficult People	354	(68)
Understanding Difficult People	358	(12)
Assessing Your Options	370	(12)
Working for Cooperation	382	(22)
Dealing with Conflict	404	(18)
Performance Reviews	422	(68)
Understanding the Purpose	426	(12)
Preparing for the Review	438	(14)
Managing the Review	452	(26)
Following up the Review	478	(12)
Managing Public Relations	490	(68)
Understanding Public Relations	494	(10)
Developing PR Skills	504	(24)
Working with the Media	528	(12)
Producing Publicity	540	(18)
Putting Customers First	558	(68)
Understanding Customers	562	(16)
Reviewing Your Approach	578	(18)
Delivering Satisfaction	596	(16)
Improving Performance	612	(14)
Managing Globally	626	(68)
Succeeding as a Global Manager	630	(14)
Managing Relationships	644	(20)
Working Practices	664	(12)
Leading Global Teams	676	(18)
Balancing Work and Life	694	(68)
Assessing Success	698	(14)
Understanding Yourself	712	(16)
Making Changes	728	(14)
Sustaining Balance	742	(20)
Managing Your Career	762	(68)
Mapping the Future	766	(22)
Exploring Career Options	788	(10)
Developing Your Career	798	(12)
Achieving Career Success	810	(20)
Index	830	(32)
Authors/Acknowledgments	862