Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Introduction | |
The Basics | |
Your Customer is The Most Important Person in the World | |
Customers Need to Feel Valued, Cherished and Taken Care of | |
Customers Want to Be Appreciated and Helped | |
Listen to What Your Customer Really Wants | |
How to Make a Customer Feel Good about Spending Their Money | |
Always Give Fast, Accurate and Polite Service | |
Why the Seven Keys to Delivering Super Service Really Work | |
Key 1 - The Right Attitude | |
Key 2 - Understand the Customer's Needs | |
Key 3 - Communicate Clearly | |
Key 4 - Reach Agreement | |
Key 5 - Check Understanding | |
Key 6 - Take Action | |
Key 7 - Build on Satisfaction | |
Unlock Your Super Service Brain | |
Human versus Animal | |
Creating Good Habits | |
Affirming Your Day | |
Ten Tactics on How to Provide Super Service Even When You Don't Want to | |
Ten Tactics on How to Provide Super Service Even When They Don't Deserve it | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.