Supervising Police Personnel : The Fifteen Responsibilities

by Whisenand, Paul M., Ph.D.

• ISBN13: 9780130224866
• ISBN10: 0130224863
• Edition: 4th
• Format: Hardcover
• Copyright: 2001-01-01
• Publisher: PRENTICE-HALL

Summary

For courses in Police Supervision, Human or Organizational Behavior, and Ethics. Exceptionally practical in focus, this introduction to police supervision covers all the latest supervisory concepts and practices, and stresses the importance of values and ethics in police leadership and community-oriented policing. Using a 15-responsibility framework and a variety of interactive and imaginative exercises, it encourages students to think and behave as supervisors, and helps them to develop a compelling sense of mission and commitment.

Table of Contents

Preface	xiii
The Fifteen Responsibilities	1	(1)
The ``R'' Word	1	(2)
Optimism	3	(1)
A Team Process	3	(3)
Change	6	(3)
Quality	9	(1)
What Follows	10	(5)
PART ONE---Team Basics	15	(110)
Values	17	(19)
Values-Led Police Supervision	18	(1)
The Compass of Values	18	(1)
Values: An Overview of What Follows	19	(1)
Values: Understanding and Respect	19	(2)
Definition, Sources, and Changing of Human Values	21	(3)
Values: What Do They Do for Us?	24	(3)
Value Clarification	27	(4)
Police Supervisor as Value Driven	31	(3)
From Values to Ethics	34	(1)
Key Points	34	(1)
Discussion	34	(2)
Ethics	36	(23)
Risky Behavior	38	(1)
Courageous Choices	39	(7)
Ethical Thinking	46	(2)
Ethical Decision Making	48	(2)
Strategy for Fostering Integrity	50	(1)
Ethics Training	51	(6)
Key Points	57	(1)
Discussion	58	(1)
Vision	59	(18)
Everything Changes	60	(1)
Two Approaches for Building a Shared Vision Statement	61	(2)
Building a Shared Vision	63	(2)
Goal Setting: The Constancy of Progress	65	(6)
Strategy: The Constancy of Change	71	(4)
Act Quickly; Think Slowly (A Greek Proverb)	75	(1)
To Be Continued...	76	(1)
Key Points	76	(1)
Discussion	76	(1)
Communications	77	(28)
Communications: Leadership, Decision Making, and Trust	78	(1)
What Is Communication?	79	(1)
What We Know about Communications	80	(1)
Types of Communication Channels	81	(3)
Methods of Communicating	84	(3)
Communications: Down, Up, and Across	87	(6)
Communication Networks	93	(1)
Messages: Volume and Types	94	(4)
Technological Communications	98	(2)
Barriers to Effective Communication	100	(1)
Removing the Barriers	100	(2)
Conclusion: A Challenge	102	(1)
Key Points	103	(1)
Discussion	104	(1)
Time Management	105	(20)
A Couple of Questions for You	106	(1)
Our Mission	106	(1)
People, People, People	107	(1)
Time Dimension	107	(1)
Self-Mastery of Time	107	(2)
Time and Productivity	109	(1)
Overloads	110	(2)
If It's Worth Doing, It's Worth Doing Poorly	112	(1)
Four Generations of Time Management	113	(3)
On Becoming a Category II Police Supervisor	116	(6)
Key Points	122	(1)
Discussion	123	(2)
PART TWO---Team Building	125	(98)
Team Leadership	127	(17)
Team Leadership at the Top	128	(1)
The Police Supervisor as a Leader	128	(1)
The Police Supervisor as a Team Leader	129	(1)
Team Leadership and Empowerment	130	(1)
Authority and Power	130	(1)
Police Department: Voluntary Organization	131	(1)
Formal and Informal Team Leaders	132	(1)
Followers	132	(1)
Accepting Responsibility	133	(1)
Courageous Fellowship	133	(1)
Loyalty of a Team Follower	134	(3)
On Becoming a Team Leader	137	(5)
The Two Biggest Mistakes a Team Leader Can Make	142	(1)
Key Points	142	(1)
Discussion	143	(1)
Motivation	144	(20)
Why Have Motivated Workers?	145	(1)
How Does Motivation Start?	145	(1)
What Is Worker Motivation?	145	(1)
The Distinction between Motivation and Performance	146	(1)
Intrinsic and Extrinsic Motivation	147	(2)
Theories of Worker Motivation: Why Employees Do What They Do	149	(6)
Questions and Answers	155	(1)
Job Satisfaction	156	(3)
Recognition and Rewards	159	(1)
The Increasing Importance of Recognition and Rewards	159	(3)
Don't Worry	162	(1)
Key Points	163	(1)
Discussion	163	(1)
Empowerement	164	(17)
We Don't Act on What We Know	165	(2)
Em-power-ment	167	(2)
Delegation	169	(6)
Participation	175	(3)
Entitlement Is Empowerment in Excess	178	(1)
Choosing Empowerment	179	(1)
Key Points	179	(1)
Discussion	180	(1)
Team Training	181	(19)
Why Teams?	182	(1)
Team Training	183	(1)
Advantages	183	(4)
Trust	187	(1)
Training	188	(4)
Team-Based Decision Making	192	(1)
Diversity in the Workplace	193	(3)
Groupthink	196	(2)
Key Points	198	(1)
Discussion	198	(2)
Wellness	200	(23)
Stress and Wellness	200	(1)
Fight or Flight Response	201	(1)
Responsibility of the Police Supervisor	202	(3)
Sources and Forms of Stress: The Stressors	205	(3)
Detecting One's Stress Level	208	(8)
Converting Stress into Wellness	216	(1)
Knowing Your Goals	217	(1)
Taking Four Steps	217	(4)
The Good News	221	(1)
Key Points	222	(1)
Discussion	222	(1)
PART THREE---Teamwork	223	(120)
Organizing	225	(20)
Governance	226	(5)
Organizations	231	(11)
A Case for Agile Organizations	242	(2)
Key Points	244	(1)
Discussion	244	(1)
Performance	245	(32)
Planning	246	(1)
From Planning to MBO	247	(4)
Supervising by Objectives	251	(3)
Obstacles to MBO	254	(1)
Performance Evaluation	254	(3)
The Performance Domain Rating Scale	257	(13)
Recommendations for the Design and Implementation of a Personnel Evaluation System	270	(3)
360° Performance Appraisal	273	(2)
Key Points	275	(1)
Discussion	275	(2)
Conflict	277	(1)
Conflict: The Internal Consequences	278	(4)
Negotiations: Getting to Yes	282	(1)
General Approach for Negotiating Differences	283	(3)
Seven Steps You Can Take for Getting to Yes	286	(4)
Problem Employees: Worker Relations	290	(3)
Problem Employees: Citizen Relations	293	(5)
Citizen Complaints	298	(5)
Sexual Harassment	303	(4)
Use of Force	307	(1)
Key Points	307	(1)
Discussion	308	(1)
Community-Oriented and Problem-Oriented Policing	309	(1)
Community-Oriented Policing	310	(1)
Assumptions Associated with Community Policing	311	(4)
Implementation	315	(4)
Problem-Oriented Policing	319	(10)
Implementation	329	(5)
Concluding Thought	334	(1)
Key Points	334	(1)
Discussion	335	(1)
Anticipation	336	(7)
Why Anticipation?	336	(1)
Ways to Anticipate	337	(1)
Career Path Civilians	337	(1)
Technology and Touch	338	(1)
Work-Force Diversity	338	(1)
Ethical Dilemmas	338	(1)
Fewer Qualified Job Seekers Means More Old Geezers	339	(1)
Modified Workweek	339	(1)
Community-Oriented Policing: Generation Two	340	(1)
Service Evaluation	340	(1)
Businesslike	341	(1)
Your Turn	341	(2)
Index	343