Supervising Police Personnel: The Fifteen Responsibilities

by Whisenand, Paul M.

• ISBN13: 9780131722378
• ISBN10: 0131722379
• Edition: 6th
• Format: Hardcover
• Copyright: 2007-01-01
• Publisher: Prentice Hall

Summary

For courses in Police Supervision, Human or Organizational Behavior, and Ethics. Using an exploratory and interactive structure, this introduction to police supervision covers all the latest supervisory concepts and practices with an emphasis on character, teamwork, and conflict resolution. Boasting a 15-responsibility organization, the Sixth Edition implements self-discipline, self-restraint, & self-reliant through Team Fundamentals, Team Development, and Teamwork.

Table of Contents

Preface	xi
About the Author	xiii
A Starting Point
Character and Competence	2	(1)
The ``R'' Word	3	(1)
Being Out in Front	3	(1)
Diversity	4	(1)
There Is No I in Teamwork	5	(1)
What It's All About	5	(2)
Responsibility 1. Decisions	7	(14)
Freedom to Choose	8	(4)
Purpose-Driven Decisions	12	(2)
Five Rules for Decision Making	14	(2)
Decision Making	16	(2)
Snap Decisions	18	(1)
The Centerpiece of Leadership	19	(2)
Key Points	20	(1)
Extended Learning	20	(1)
Part 1 Team Fundamentals	21	(96)
Responsibility 2. Values	23	(18)
Why Values?	24	(2)
What Are Values?	26	(1)
Values-Driven Police Supervision	27	(1)
Sources of Our Values	27	(1)
Changing Our Values	28	(1)
What Do Values Do to and for Us?	29	(5)
Value Clarification	34	(3)
Failing to Act on Our Values	37	(1)
From Values to Ethics	38	(3)
Key Points	39	(1)
Extended Learning	39	(2)
Responsibility 3. Ethics	41	(20)
Ethics and Ethos	42	(1)
There Is No Such Thing as Police Ethics	42	(2)
Ethical Dilemmas: Three Approaches	44	(2)
An Ethical Culture	46	(6)
What Kind of a Person Do You Want to Be?	52	(2)
Courageous Choices	54	(2)
Ethical Decision Making	56	(2)
It's Not Easy	58	(3)
Key Points	59	(1)
Extended Learning	59	(2)
Responsibility 4. Vision	61	(16)
The Constancy of Change	64	(1)
Vision: The Constancy of Purpose	65	(1)
Building a Shared Vision	66	(1)
Two Approaches for Building a Vision Statement	67	(2)
Goal Setting: The Constancy of Progress	69	(2)
Strategy: The Constancy of Change	71	(4)
Think Slowly; Act Quickly!	75	(2)
Key Points	75	(1)
Extended Learning	76	(1)
Responsibility 5. Communications	77	(21)
Why Do We Communicate?	78	(1)
What Is Communication?	79	(1)
What We Know about Communications	80	(2)
Communication Channels and Directions	82	(6)
How We Communicate	88	(3)
Why Don't We Communicate Better?	91	(7)
Key Points	96	(1)
Extended Learning	97	(1)
Responsibility 6. Time Management	98	(19)
A Couple of Questions for You	99	(1)
A Purpose-Driven Life	99	(1)
People, People, People	100	(1)
The Time Dimension	100	(1)
Self-Mastery of Time	101	(1)
Time and Productivity	102	(1)
Overloads	103	(1)
Time-Out!	104	(2)
If It's Worth Doing, It's Worth Doing Poorly	106	(1)
Four Generations of Time Management	107	(2)
Becoming a Category II Police Supervisor	109	(8)
Key Points	115	(1)
Extended Learning	115	(2)
Part 2 Team Building	117	(86)
Responsibility 7. Team Leadership	119	(20)
Team Leadership at the Top	120	(1)
The Police Department as a Voluntary Organization	121	(1)
The Police Supervisor as Leader	121	(1)
The Police Supervisor as Team Leader	121	(3)
Team Leadership and Empowerment	124	(1)
Authority and Power	124	(1)
Formal and Informal Team Leaders	125	(1)
Managing Your Boss	126	(2)
The Loyalty of a Team Follower	128	(1)
Courageous Followership	128	(1)
Becoming a Team Leader	129	(5)
Two Big Mistakes a Team Leader Can Make	134	(1)
A Third Big Mistake: Groupthink	135	(4)
Key Points	137	(1)
Extended Learning	138	(1)
Responsibility 8. Empowerment	139	(24)
Motivation	140	(3)
Job Satisfaction	143	(3)
The Increasing Importance of Recognition and Rewards	146	(2)
Retention	148	(1)
Don't Be a Damn Fool	149	(1)
We Don't Act on What We Know	149	(2)
Delegation, Participation, and Empowerment	151	(2)
Delegation	153	(4)
Participation	157	(3)
Entitlement Is Empowerment in Excess	160	(3)
Key Points	161	(1)
Extended Learning	162	(1)
Responsibility 9. Team Training	163	(16)
Why Establish Teams?	164	(1)
Training	165	(3)
Team Training	168	(3)
Advantages of Teams	171	(2)
Trust	173	(1)
Team-Based Decision Making	174	(1)
Training a Diverse Workforce	174	(5)
Key Points	177	(1)
Extended Learning	178	(1)
Responsibility 10. Vitality	179	(24)
Stress and Vitality	180	(1)
The Fight-or-Flight Response	180	(1)
Vitality and Integrity	181	(1)
The Responsibility of the Police Supervisor	182	(3)
Stressors	185	(2)
Measuring Your Stress Level	187	(8)
Transforming Stress into Vitality	195	(1)
Six Strategies for Maintaining Vitality	195	(6)
Your Turn	201	(2)
Key Points	201	(1)
Extended Learning	202	(1)
Part 3 Teamwork	203	(110)
Responsibility 11. Organizing	205	(17)
Governance	206	(4)
Organizations	210	(9)
A Case for Agile Organizations	219	(3)
Key Points	220	(1)
Extended Learning	221	(1)
Responsibility 12. Performance	222	(30)
A Spirit of Performance	223	(1)
Supervising by Objectives	224	(2)
Setting Objectives	226	(3)
Evaluating Performance	229	(3)
The Performance Domain Rating Scale	232	(13)
Designing and Implementing a Personnel-Evaluation System	245	(7)
Key Points	250	(1)
Extended Learning	251	(1)
Responsibility 13. Conflict	252	(27)
Conflict	253	(4)
Conflict Management	257	(1)
Six Steps You Can Take to Get to Yes	257	(3)
Problem Employees	260	(8)
Citizen Complaints	268	(5)
Media Relations	273	(6)
Key Points	277	(1)
Extended Learning	277	(2)
Responsibility 14. Community-Oriented and Problem-Oriented Policing	279	(27)
Community-Oriented Policing	280	(2)
Crime Control	282	(1)
A Decision for Quality	283	(3)
Responsibility and Implementation	286	(1)
Who Benefits from Community-Oriented Policing?	286	(3)
Problem-Oriented Policing	289	(1)
Incident- and Problem-Driven Agencies	290	(2)
POP: Reasons, Methods, Principles, and Sara	292	(2)
Implementation	294	(12)
Key Points	302	(3)
Extended Learning	305	(1)
Responsibility 15. Anticipation	306	(7)
Why Anticipation?	306	(1)
Ways to Anticipate	307	(1)
Trend 1: Career Path Civilians	307	(1)
Trend 2: Technology and Touch	308	(1)
Trend 3: Workforce Diversity	308	(1)
Trend 4: Ethical Dilemmas	308	(1)
Trend 5: Fewer Qualified Job Seekers Means More Old Geezers	309	(1)
Trend 6: Terrorism	309	(1)
Trend 7: Community-Oriented Policing---Generation 2	310	(1)
Trend 8: Service Evaluation	310	(1)
Trend 9: Catch and Release	311	(1)
Trend 10: Your Turn	311	(2)
Index	313