Supervision Concepts and Practices of Management

by Leonard, Edwin C.; Hilgert, Raymond L.

• ISBN13: 9780324316247
• ISBN10: 0324316240
• Edition: 10th
• Format: Paperback
• Copyright: 2006-07-11
• Publisher: South-Western College Pub

Summary

SUPERVISION: CONCEPTS & PRACTICES OF MANAGEMENT, 10e presents a study of traditional management principles, theories and practices along with skill-building applications that prepare students to understand the role and responsibilities of a supervisor. The new edition expands coverage of hot topics like crisis management, exporting of America's jobs, protected class issues and ethics; and introduces new discussions of appreciative inquiry, quality issues in the marketplace, and improved communication. The new, highly-effective cases incorporate role-playing components to maximize in-class participation and retention.

Table of Contents

PART 1: SUPERVISORY MANAGEMENT OVERVIEW	1	(78)
Supervising in Uncertain Times	2	(38)
What Does It Mean to Be a Supervisor in Uncertain Times?	4	(4)
Schools of Management Thought	8	(2)
Factors and Trends Affecting the Role of the Supervisor	10	(17)
Supervision: A Professional Perspective	27	(13)
Appendix: Getting Into Supervision	33	(7)
The Managerial Functions	40	(39)
The Person in the Middle	42	(1)
Managerial Skills Make the Difference	42	(4)
Functions of Management	46	(4)
The Supervisor as Team Leader	50	(1)
Managers and Leaders: Are They Different?	51	(1)
Managerial Authority	52	(2)
Power---The Ability to Influence Others	54	(1)
Coordination	55	(11)
PART 1: CASES	66	(1)
Where Should Glen Go from Here?	66	(2)
The Opportunity of a Lifetime?	68	(1)
Up to Your Neck in Alligators?	69	(1)
A Job Made Just for Me	70	(2)
Fear of Being Passed on the Corporate Ladder	72	(1)
The Socializing Supervisor	73	(1)
Coping with the New Manager	74	(2)
Losing Your Cool!	76	(3)
PART 2: SUPERVISORY ESSENTIALS	79	(148)
Communication: The Vital Link in Supervisory Management	80	(36)
Need for Effective Communication	82	(3)
Channels of the Communication Network	85	(6)
Methods of Communication	91	(2)
Barriers to Effective Communication	93	(7)
Overcoming Barriers to Effective Communication	100	(5)
Managing Meetings with the Boss	105	(11)
Motivational Principles as Applied to Supervision	116	(38)
Determinants of Human Behavior	118	(4)
Understanding Motivation and Human Behavior	122	(11)
Coping with Difficult People	133	(1)
Using the ABCs to Shape Employee Behavior	134	(3)
Comparing Theory X and Theory Y	137	(3)
Supervisory Approaches for Attaining Positive Employee Motivation	140	(14)
Solving Problems: Decision Making and the Supervisor	154	(30)
The Importance of Decision-Making Skills	156	(3)
Types of Decisions	159	(1)
The Decision-Making Process	160	(12)
Decision-Making Styles	172	(1)
Time Impacts the Decision-Making Process	173	(11)
Appendix: The Fishbone Process	180	(4)
Positive Discipline	184	(43)
The Basis and Importance of Positive Discipline	186	(3)
Identifying and Confronting Disciplinary Situations	189	(3)
The Disciplinary Process and Just Cause	192	(5)
Practicing Progressive Discipline	197	(6)
Applying the Hot Stove Rule	203	(5)
Documentation and the Right to Appeal	208	(1)
Discipline Without Punishment	209	(8)
PART 2: CASES	217	(1)
Barry Automotive's Glendale Plant: The Picnic Conversation	217	(1)
Abusive Rumors	217	(1)
The Little Things Add Up!	218	(1)
Disgruntled Workers Can Drive You Crazy	219	(3)
To Accept or Not to Accept	222	(1)
The Aggressive Perfectionist	222	(1)
Fear or Exaggeration?	223	(1)
Community Medical Center: Preferential Treatment	224	(3)
PART 3: PLANNING AND ORGANIZING	227	(106)
Supervisory Planning	228	(40)
Management Functions Begin with Planning	230	(1)
The Strategic-Planning Process	230	(2)
All Managerial Levels Perform the Planning Function	232	(4)
Organizational Goals and Objectives	236	(1)
Management by Objectives---A System for Participative Management	237	(1)
Types of Plans	238	(7)
Supervisory Planning for Resource Use	245	(9)
Planning for Quality Improvement and Knowledge Management	254	(1)
Crisis Management: Planning Required	255	(13)
Appendix: How to Use Time More Effectively	264	(4)
Supervisory Organizing at the Departmental Level	268	(30)
Organizing as an Essential Managerial Function	269	(1)
Informal Organization	270	(2)
Unity of Command and Authority Relationships	272	(1)
The Span-of-Management Principle	273	(4)
Departmentalization	277	(2)
The Project Management-Type Organizational Structure	279	(3)
Planning the ``Ideal'' Departmental Structure	282	(1)
Organizational Tools and Their Applications	283	(2)
Organizational Principles in an Era of Organizational Downsizings	285	(3)
Organizing for Effective Meeting Management	288	(10)
Labor Unions and the Supervisor	298	(35)
Labor Unions Are Still Part of Supervisory Organizational Concerns	299	(5)
Understanding Employee Efforts to Unionize	304	(1)
Union-Organizing Efforts and the Supervisor	305	(2)
The Supervisor's Involvement in Union--Management Relationships	307	(1)
The Supervisor's Limited Role in Labor Agreement Negotiations	307	(1)
The Supervisor's Major Role in Labor Agreement Application	308	(4)
The Steward and the Supervisor	312	(8)
PART 3: CASES	320	(1)
Sanders Supermarkets Store 16: Whatever Happened to Planning and Control?	320	(1)
Multi-Tasking or Asset Elimination?	321	(3)
Barry Automotive's Allisonville Plant: Balancing Production, Quality, and Inventory	324	(1)
Who Made the Coffee?	325	(2)
Romance on the Assembly Line	327	(1)
Just Another Crisis?	328	(2)
Stop the Union!	330	(1)
It Takes Two to Tango	330	(3)
PART 4: STAFFING	333	(91)
The Supervisor and Employee Recruitment, Selection, Orientation, and Training	334	(38)
The Staffing Function and the Human Resources Department	335	(3)
Preparing to Meet Staffing Needs	338	(3)
Interviewing and Choosing from Among Qualified Applicants	341	(3)
Preparing for a Selection Interview	344	(10)
Making the Hiring Decision	354	(2)
Orienting New Employees	356	(4)
Training and Developing Employees	360	(12)
Performance Management: Appraising, Coaching, Promoting, and Compensating	372	(52)
The Performance Management Process	373	(2)
The Employee Performance Appraisal	375	(4)
Timing Performance Appraisals	379	(2)
Advantages of a Formal Appraisal System	381	(2)
The Performance Appraisal Process	383	(3)
The Appraisal Meeting	386	(6)
Managing Performance Appraisal Results: Coaching Employees	392	(3)
Managing Performance Appraisal Results: Promoting Employees	395	(3)
Managing Performance Appraisal Results: Compensating Employees	398	(13)
PART 4: CASES	411	(1)
Someone Failed to Check!	411	(1)
Harry Brown's Delicate Choice	412	(1)
From Part Time to Full Time?	413	(1)
The Stress Interview Approach	414	(1)
Sanders Supermarkets Store 21: Orientation of a New Employee	415	(1)
I Hate Performance Appraisals!	416	(1)
Can Everyone Be Excellent?	417	(1)
It's Not Fair!	418	(6)
PART 5: LEADING	424	(115)
Supervisory Leadership and the Management of Change	422	(36)
Leadership: The Core of Supervisory Management	423	(3)
Contemporary Thoughts on Leadership	426	(2)
The Process of Delegation	428	(5)
Delegation by the Supervisor	433	(2)
Approaches to Supervisory Leadership	435	(6)
Introducing Change	441	(17)
Managing Work Groups: Teamwork, Morale, and Counseling	458	(34)
Understanding Work Groups and Their Importance	460	(1)
Classifications of Work Groups	461	(2)
Research Insights for Managing Work Groups	463	(5)
Understanding and Maintaining Employee Morale	468	(2)
Factors Influencing Morale	470	(3)
Assessing Employee Morale	473	(3)
The Supervisor's Counseling Role	476	(2)
Programs for Employees with Personal and Work-Related Problems	478	(14)
Supervising a Diverse Workforce	492	(47)
Managing Diversity Is the Bottom-Line Concern	493	(2)
Protected-Group Employees and Supervising Diversity	495	(4)
Supervising Racial and Ethnic Minorities	499	(3)
Supervising Women	502	(8)
Supervising Employees with Disabilities	510	(3)
Supervising Older Workers and Employees with Differing Religious Beliefs	513	(3)
Protected-Group Supervisors	516	(1)
Understanding Reverse Discrimination	516	(1)
Supervising Well: The Overriding Consideration	517	(11)
PART 5: CASES	528	(1)
Micro Mike	528	(1)
The Interfering Administrative Assistant	529	(1)
Who Needs Six Sigma?	530	(1)
No Place for Women in the Maintenance Department	531	(2)
Is She on Our Team or Isn't She?	533	(1)
Sanders Supermarkets: Sexual Harassment in the Accounting Office	534	(1)
You're What?	535	(1)
Cubicle Terror	536	(3)
PART 6: CONTROLLING	539	(70)
Fundamentals of Controlling	540	(30)
The Supervisor's Role in Controlling	541	(4)
Time Factor Control Mechanisms	545	(2)
Characteristics of Effective Controls	547	(2)
Steps in the Control Process	549	(7)
Budgetary Control	556	(3)
Cost Control and the Supervisor	559	(2)
Other Control Areas	561	(9)
Resolving Conflicts in the Workplace	570	(39)
Disagreements and Conflicts Are Part of the Workplace	571	(3)
Resolving Conflicts Successfully Requires Effective Communication	574	(3)
Complaints and Grievances in Supervision	577	(2)
Procedures for Resolving Grievances and Complaints	579	(4)
The Supervisor and the Significant First Step in Resolving Complaints and Grievances	583	(2)
Supervisory Guidelines for Resolving Complaints and Grievances	585	(12)
PART 6: CASES	597	(1)
Michele's First Job	597	(2)
Resistance to a Work-Sampling Program	599	(1)
Sanders Supermarkets Store: Locker-Room Theft	600	(2)
The Altered Suggestion	602	(1)
Frederick, Where Art Thou?	603	(1)
Resentment Toward the African-American Supervisor	604	(1)
AIDS Phobia	605	(1)
Could You Have Prevented the Crisis?	606	(3)
Glossary	609	(8)
Index	617