Supervision: Concepts and Skill-Building

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  • Edition: 8th
  • Format: Paperback
  • Copyright: 2012-09-06
  • Publisher: MCGRAW
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Certo's Supervision: Concepts and Skill-Building8eprepares students to be supervisors in a challenging modern workplace. It is based on the premise that organizational variables including diversity in the workforce, computer and communication technology, and the design of organization structures are constantly changing. Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learn the critical role of a supervisor in an organization and the abilities needed to be successful.

Table of Contents

PART ONE: What is a Supervisor?

Chapter 1: Tradition and Contemporary Trends

PART TWO: Modern Supervision Challenges

Chapter 2: Ensuring Quality and Productivity

Chapter 3: Groups, Teams, and Powerful Meetings

Chapter 4: Corporate Social Responsibility, Ethics, and Sustainability

Chapter 5: Managing Diversity

PART THREE: Functions of the Supervisor

Chapter 6: Reaching Goals: Plans and Controls

Chapter 7: Organizing and Authority

Chapter 8: The Supervisor as Leader

Chapter 9: Problem Solving, Decision Making, and Creativity

PART FOUR: Skills of the Supervisor

Chapter 10: Communication: Theory and Modern Media

Chapter 11: Motivating Employees

Chapter 12: Problem Employees: Counseling and Discipline

Chapter 13: Managing Time and Stress

Chapter 14: Managing Conflict and Change

Appendix A: Organizational Politics

PART FIVE: Supervision and Human Resources

Chapter 15: Selecting Employees

Chapter 16: Providing Orientation and Training

Chapter 17: Appraising Performance

Appendix B: Supervision Laws: Health and Safety, Labor Relations, Fair Employment

Appendix C: The Supervisor’s Career Path: Finding a Career Path That Fits

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