Supervision in the Hospitality Industry Online Component (AHLEI) -- Access Card

by Kavanaugh, Raphael R.; Ninemeier, Jack D.; American Hotel & Lodging Association

• ISBN13: 9780133365375
• ISBN10: 0133365379
• Edition: 5th
• Format: Nonspecific Binding
• Copyright: 2012-10-22
• Publisher: Educational Institute

Summary

“Supervisory Skill Builders Online” is the program that serves as the online component for the text, Supervision in the Hospitality Industry 5/e by Raphael R. Kavanaugh. The online component has 9 modules (amounting to roughly 3 hours of seat-time each), covers 85 topics, and amounts to 27 total hours of seat-time.

 

This online course provides an entertaining approach to building supervisory skills. The modules are loaded with “need to know” information on how supervisors should carry out their responsibilities to management as well as employees. Ideal as a self-trainer, the series helps supervisors: meet management’s objectives for productivity and quality guest service; solve everyday workplace challenges; gain respect, trust, and support from the people who work for them.

 

Learning is facilitated through interactivity; videos, embedded questions, and readings are available throughout.

 

This online component gives six-month access for student users.

 

 

Table of Contents

Nine Learning Modules:

 

·         You as a Supervisor

·         Leadership

·         Time Management

·         Effective Communication

·         Handling Problems and Conflicts

·         Conducting Orientation and Training

·         Motivation and Team Building

·         Staffing and Scheduling

·         Improving Employee Performance