Introduction | |
The Supervisor's Job and Challenges for the 21st Century | |
Planning and Control | |
Supervisory Planning and Time Management | |
Designing and Implementing Controls | |
Problem Solving and Decision Making | |
Total Quality Management | |
Organizing, Staffing, and Employee Development | |
Organizing an Effective Department | |
Acquiring the Right People | |
Appraising Employee Performance | |
Developing Your People | |
Stimulating Individual and Group Performance | |
Motivating Your People | |
Providing Leadership | |
Communicating Effectively | |
Managing Groups and Work Teams | |
Coping With Workplace Dynamics | |
Managing Conflict and Politics | |
Managing Change and Stress | |
Counseling Employees | |
Disciplining Employees | |
The Supervisor's Role in Labor Relations | |
Personal Development | |
Managing Your Career | |
Job Guide | |
Glossary | |
Index | |
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