Survival Guide for Lotus Notes and Domino Administrators

by Elliott, Mark

• ISBN13: 9780137153312
• ISBN10: 0137153317
• Edition: 1st
• Format: Paperback
• Copyright: 2009-03-01
• Publisher: IBM Press

Summary

The practical, hands-on, start-to-finish guide for everyone who supports and manages Lotus Notes and Lotus Domino  Solutions for the real issues administrators and technical professionals encounter when running Notes and Domino -- based on first-hand accounts from IBM's own field support representatives.  Specific guidance for understanding, preparing, and streamlining business processes associated with Lotus Notes implementation.  Completely up-to-date through Lotus Notes and Domino 8.5 There are several books about Lotus Notes and Domino, but this is the only one that focuses entirely on the specific technical, deskside, and infrastructure issues that support professionals and administrators encounter when implementing and running Notes/Domino in real production environments. Using this book, administrators and support professionals will be able to respond to issues more quickly, efficient, and effectively - reducing support costs and increasing customer satisfaction. IBM Lotus Notes expert Mark Elliott draws on the first-hand experiences of IBM support professionals working in hundreds of client environments. He has created a true 'encyclopedia' of Lotus Notes/Domino solutions: proven resolutions to common problems, streamlined processes for infrastructure support, and release-independent information that reflects all recent Notes/Domino environments, up to and including Release 8.5.

Author Biography

Mark Elliott, author of Lotus Notes Developer’s Toolbox (IBM Press), has worked for IBM since the early 1990s as a software engineer and project manager. Since he began working with Lotus Notes application development in 1996, he has designed, developed, and deployed more than 100 Lotus Notes applications and Domino solutions for both internal and external customers. These solutions have ranged from small, simple databases to large-scale, worldwide, workflow solutions.

Table of Contents

Infrastructure Management

End-User Support and Problem Management

Fixing General Annoyances

Trouble Shooting

Applying Updates and Fixes

Finding Help

Dynamic help (Notes 8)

Transaction logging

Discussion forums

Support Tools and Utilities

Support Tools

Development Tools

Table of Contents provided by Publisher. All Rights Reserved.