Surviving the Future

by Munde; Marks

• ISBN13: 9781843344773
• ISBN10: 1843344777
• Format: Paperback
• Copyright: 2009-02-28
• Publisher: Elsevier Science
• More Book Details
• Purchase Benefits

Summary

Chandos Publishing is a leading international publisher of books in the following areas:

Table of Contents

List of figures and tables	p. ix
List of abbreviations	p. xi
About the authors	p. xiii
Preface	p. xv
Quality, assessment and evaluation	p. 1
Defining quality	p. 1
Measurement	p. 6
Assessment	p. 8
The challenges of self-assessment	p. 9
Notes	p. 12
Bibliography	p. 12
Creating a culture of assessment	p. 19
Introduction	p. 19
Evaluating your library's culture	p. 22
Notes	p. 28
Bibliography	p. 29
Frameworks for quality improvement	p. 31
Malcolm Baldrige National Quality Award	p. 32
Academic Quality Improvement Project (AQIP)	p. 37
European Foundation for Quality Management (EFQM)	p. 39
Australian Business Excellence Framework (ABEF)	p. 45
Notes	p. 49
Bibliography	p. 50
Strategic planning, the Balanced Scorecard and benchmarking	p. 55
Strategic planning	p. 55
Measurement systems and the Balanced Scorecard	p. 59
Benchmarking	p. 67
Notes	p. 73
Bibliography	p. 74
Performance Indicators	p. 81
Introduction	p. 81
Establishing library performance indicators	p. 83
Impacts and outcomes	p. 96
Notes	p. 103
Bibliography	p. 104
The library's role in successful faculty research and teaching	p. 111
A framework for faculty success	p. 111
Faculty and the current academic environment	p. 112
Critical factors in faculty research success	p. 113
Critical factors in faculty teaching success	p. 117
Desirable faculty outcomes of library engagement	p. 121
Notes	p. 122
Bibliography	p. 123
The library's role in successful postgraduate and professional education	p. 127
A framework for postgraduate and professional student success	p. 127
Postgraduate students and the current academic environment	p. 130
Information literacy as the critical factor in postgraduate student success	p. 132
Desirable outcomes of library engagement	p. 137
Notes	p. 138
Bibliography	p. 138
The library's role in the success of undergraduate students	p. 141
A framework for undergraduate student success	p. 141
Undergraduate students and the current academic environment	p. 142
Critical factors in undergraduate student success	p. 146
Desirable outcomes of library engagement	p. 166
Notes	p. 167
Bibliography	p. 169
User satisfaction as a quality indicator	p. 173
Approaches to satisfaction research	p. 174
User-centered research	p. 176
Analyzing qualitative data from user-centered research	p. 182
Bibliography	p. 183
Using group norms and peer comparisons as contexts for quality	p. 185
Why compare your library to other libraries?	p. 186
Peer and cohort comparisons	p. 187
Accreditation and quality audits	p. 188
Communicating the results	p. 189
Notes	p. 189
Bibliography	p. 190
Toward surviving the future	p. 191
Index	p. 197
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