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9781412905855

Systems Analysis and Design Fundamentals : A Business Process Redesign Approach

by
  • ISBN13:

    9781412905855

  • ISBN10:

    1412905850

  • Edition: CD
  • Format: Paperback
  • Copyright: 2006-07-12
  • Publisher: SAGE Publications, Inc

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Summary

Systems Analysis & Design Fundamentals: A Business Process Redesign Approach uniquely integrates traditional and modern systems analysis with design methods and techniques. By using a business process redesign approach, author Ned Kock enables readers to understand, in a very applied and practical way, how information technologies can be used to significantly improve organizational quality and productivity.

Table of Contents

Preface vii
Acknowledgments xiii
Introduction
1(12)
Part I: Emerging Trends in Business
13(46)
Part I Case: The FBI's Virtual Case File
13(3)
Data, Information, and Knowledge Flow in Business Processes
16(25)
Return on Investment in Technology
41(18)
Part II: Understanding Business Processes
59(48)
Part II Case: DoD's Software Procurement From CSC
59(3)
The Past, Present, and Future of Business Process Redesign
62(17)
Business Process Modeling Approaches and Diagrams
79(28)
Part III: Changing Business Processes
107(46)
Part III Case: IBM Global Financing's Credit Issuance Process
107(3)
Selecting a Target for Successful Business Process Redesign
110(13)
Representing Information and Knowledge in Business Processes
123(13)
Redesigning Business Processes
136(17)
Part IV: Technology-Based Business Process Implementation
153(42)
Part IV Case: Investars, Inc.'s Outsourcing of Programming to Belarus
153(3)
Using IT to Enable New Process Designs
156(20)
Redesigning Little Italy Restaurants
176(19)
Part V: Advanced Technology Issues
195(68)
Part V Case: Denver International Airport's Baggage Handling System
195(3)
Database Design Concepts and Issues
198(17)
Object-Oriented Design Concepts and Issues
215(14)
Business Process Automation With ASP
229(22)
Conclusion
251(12)
Appendix A: Complete ASP Code Examples 263(30)
Appendix B: Answers to Review Questions 293(6)
Bibliography 299(14)
Index 313(8)
About the Author 321

Supplemental Materials

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