IT Systems Management

by Schiesser, Rich

• ISBN13: 9780137025060
• ISBN10: 0137025068
• Edition: 2nd
• Format: Hardcover
• Copyright: 2010-01-28
• Publisher: Prentice Hall

Summary

This book offers an in-depth technical treatment of the various disciplines of Systems Management, from the prospective of people, process and technology. The people discussion shows the importance of executive support, customer service and other management aspects of delivering and supporting IT services. The process discussion of each discipline shows how to implement and manage each one effectively, regardless of the size and types of platforms or of the complexity of environments. The twelve disciplines of Systems Management are presented in the approximate order in which they became prevalent and integral to an infrastructurers"s operation. Obviously this prioritization will vary slightly from enterprise to enterprise, depending on the emphasis of applications running at a particular center. The technology discussion describes several key developments that enable these disciplines to be implemented more productively.

Author Biography

In his service of numerous clients nationwide, infrastructure expert Rich Schiesser combines the experiences of a senior IT executive, professional educator, acclaimed author, and highly regarded consultant.

 

During the past three decades, Rich has headed up major computer centers at firms as diverse as Hughes Aircraft Company, the City of Los Angeles, and Twentieth Century Fox. For nearly 10 years he managed the primary computer center at Northrop Grumman Corporation, considered at the time to be one of the largest and most advanced in the world.

 

For the past several years, Rich has consulted on designing and implementing world-class infrastructures through his company, RWS Enterprises, Inc. Among his numerous clients are The Weather Channel, Emory Air Freight, Amazon.com, DIRECTV, Las Vegas Police, Option One Mortgage, Lionsgate Entertainment, and St. Joseph Health Systems.

 

Rich has also consulted at a variety of colleges, including Corinthian Colleges, Victor Valley College, Pasadena City College, University of Montana, and Kern County College District. He has taught a variety of IT classes at California State University, Los Angeles (CSULA), the University of California at Los Angeles (UCLA), and Phoenix University.

 

In addition to writing the first edition of IT Systems Management, Rich coauthored the best-selling book IT Production Services. He has also written more than 200 articles on IT management for leading trade journals and websites, including InformIT.com.

 

Rich holds a Bachelor of Science degree from Purdue University, a Master of Science degree from the University of Southern California (USC), and has completed graduate work in business administration from UCLA. He and his wife, Ann, live in Southern California, where they contribute time to their two favorite charities, the Olive Crest home for abandoned and abused children and the Legacy One organization for organ transplants.

 

Table of Contents

Acquiring Executive Support

Organizing For Systems Management

Staffing For Systems Management

Customer Service

Ethics, Legislation and Outsourcing

Comparison to ITIL Processes

Availability

Performance and Tuning

Production Acceptance

Change Management

Problem Management

Storage Management

Network Management

Configuration Management

Capacity Planning

Strategic Security

Business Continuity

Facilities Management

Using Technology to Develop Robust Processes

Using Technology to Automate and Evaluate Robust Processes

Integrating Systems Management Disciplines

Special Considerations for Client-Server and Web-Enabled Applications

Appendices

Frequently Asked Questions

Summary of Definitions

Assessment Worksheets without Weighting Factors

Assessment Worksheets with Weighting Factors

Historical Perspective of Early Computers

Evolution of Computers in the 1970s and 1980s

Into and Beyond the New Millennium

Table of Contents provided by Publisher. All Rights Reserved.