Talk Is Not Cheap!

by Inman-Ebel, Beverly

• ISBN13: 9781885167330
• ISBN10: 1885167334
• Format: Paperback
• Copyright: 1999-05-01
• Publisher: Bard

Summary

In a fast-paced society where communication is vital, how do you invest in your most valuable asset? You make withdrawals fromyour people account everyday.

Author Biography

Beverly Inman-Ebel, MA, CCC-SLP, is a speech pathologist, specializing in helping people communicate more effectively to make their companies, families, and friendships stronger. She is CEO of TLC, Talk Listen Communicate, headquarters in Chattanoogo, Tennessee.

Table of Contents

About the Author	p. 12
Acknowledgments	p. 14
The High Cost of Misunderstanding	p. 15
Making Deposits with People	p. 21
Set Your Own Attitude and Altitude
Getting to Know Your Inner Self	p. 27
Killing the Message, Not the Messenger	p. 39
Directing Your Success	p. 47
Listen More Than You Talk
Conditions for Listening	p. 55
Helping People Open Up	p. 67
Reaching the Silent Communicator	p. 73
Getting People to Keep Talking	p. 77
Getting People to Stop Talking	p. 83
Reading Body Talk	p. 89
Secrets of the Voice	p. 103
Find a Better Way to Say It
Right Words, Right Time	p. 117
Information, Not Opinion	p. 125
Credible Compliments	p. 133
Constructive Confrontations	p. 139
Words That Spell Trouble	p. 145
How to Handle Rejection	p. 153
Treat Others the Way They Want to Be Treated
A Chip off the Old Block	p. 167
The Dominant Personality	p. 177
The Influential Personality	p. 191
The Steady Personality	p. 203
The Compliant Personality	p. 217
The Interplay of Styles	p. 229
The Return on Your Investment	p. 237
Bibliography	p. 241
Index	p. 245
About TLC	p. 254
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