Talk Is Not Cheap!

by Inman-Ebel, Beverly

• ISBN13: 9781885167347
• ISBN10: 1885167342
• Format: Hardcover
• Copyright: 1999-05-01
• Publisher: Bard

Summary

In a fasf-paced society where communication is vital, how do you invest in your most valuable asset? You make withdrawals fromyour people account everyday.

Author Biography

Beverly Inman-Ebel, MA, CCC-SLP, is a speech pathologist, specializing in helping people communicate more effectively to make their companies, families, and friendships stronger. She is CEO of TLC, Talk Listen Communicate, headquarters in Chattanoogo, Tennessee.

Table of Contents

About the Author	12	(2)
Acknowledgments	14	(1)
1. The High Cost of Misunderstanding	15	(6)
2. Making Deposits with People	21	(6)
FIRST DEPOSIT: SET OUR OWN ATTITUDE AND ALTITUDE	27	(28)
3. Getting to Know Your Inner Self	27	(12)
4. Killing the Message, Not the Messenger	39	(8)
5. Directing Your Success	47	(8)
SECOND DEPOSIT: LISTEN MORE THAN YOU TALK	55	(62)
6. Conditions for Listening	55	(12)
7. Helping People Open Up	67	(6)
8. Reaching the Silent Communicator	73	(4)
9. Getting People to Keep Talking	77	(6)
10. Getting People to Stop Talking	83	(6)
11. Reading Body Talk	89	(14)
12. Secrets of the Voice	103	(14)
THIRD DEPOSIT: FIND A BETTER WAY TO SAY IT	117	(50)
13. Right Words, Right Time	117	(8)
14. Information, Not Opinion	125	(8)
15. Credible Compliments	133	(6)
16. Constructive Confrontations	139	(6)
17. Words That Spell Trouble	145	(8)
18. How to Handle Rejection	153	(14)
FOURTH DEPOSIT: TREAT OTHERS THE WAY THEY WANT TO BE TREATED	167	(74)
19. A Chip off the Old Block	167	(10)
20. The Dominant Personality	177	(14)
21. The Influential Personality	191	(12)
22. The Steady Personality	203	(14)
23. The Compliant Personality	217	(12)
24. The Interplay of Styles	229	(8)
25. The Return on Your Investment	237	(4)
Bibliography	241	(4)
Index	245	(9)
About TLC	254