Teach Business English

by Sylvie Donna

• ISBN13: 9780521585576
• ISBN10: 0521585570
• Format: Paperback
• Copyright: 2000-08-28
• Publisher: Cambridge University Press

Summary

This book provides both a comprehensive introduction to Business English for teachers who are new to the field, as well as inspiration and guidance for those already involved in this area. This book deals with a range of issues from needs analysis and course planning to testing and evaluation. The emphasis throughout is practical, and a large part of the book focuses on classroom procedures.

Table of Contents

Acknowledgements and thanks	vii
Introduction	1	(7)
Why this book?	1	(1)
What is Business English?	2	(4)
Why is Business English special?	6	(2)
Setting things up for success	8	(17)
Customer care	8	(1)
Initial contact with clients	9	(3)
Needs analysis interviews	12	(2)
Placement testing	14	(8)
Decision-making	22	(1)
Liaison	23	(2)
Starting up courses	25	(42)
Confirming agreements and decisions	25	(2)
Planning to accurately reflect needs analyses	27	(9)
Selecting and using materials	36	(4)
Thinking how to address students	40	(2)
Starting the course	42	(11)
Encouraging student self-reliance	53	(14)
Day-to-day concerns	67	(59)
Planning on a day-to-day basis	67	(2)
Selecting and using methods	69	(4)
Warming into things	73	(23)
Presenting language	96	(10)
Feedback and correction	106	(5)
Awareness-raising	111	(13)
Ongoing adjustment of the needs analysis	124	(2)
Developing students' skills	126	(151)
Tips for success	126	(1)
Talking to clients	127	(5)
Snail mail and formal faxes	132	(13)
Telephoning	145	(12)
Dealing with visitors	157	(10)
Talking to colleagues	167	(8)
Reporting to foreign managers	175	(10)
Presentations and Q&A sessions	185	(16)
Meetings	201	(13)
Negotiating	214	(16)
Note-taking	230	(6)
E-mail, faxes and memos	236	(24)
Report-writing	260	(11)
Understanding the news	271	(6)
Solving or avoiding problems	277	(16)
Absenteeism and lateness	277	(3)
Low motivation	280	(4)
Mixed-status classes	284	(2)
Mixed-level classes	286	(2)
Unexpected students and unplanned changes	288	(1)
Bad feedback	289	(2)
Lack of expertise	291	(2)
Assessing students' progress	293	(25)
What's important? What's possible?	293	(2)
Periodic achievement tests	295	(6)
Portfolio assessment	301	(2)
End-of-course tests	303	(12)
External examinations	315	(3)
Being accountable	318	(4)
Providing information	318	(1)
Being observed	319	(1)
Writing reports	319	(3)
Evaluating courses	322	(5)
What's evaluation all about? Why evaluate?	322	(1)
How to evaluate?	322	(3)
Getting feedback from students	325	(1)
Reflective evaluation	325	(2)
Moving towards a better future	327	(3)
What else can we do?	327	(3)
Recommended reading	330	(3)
Useful addresses	333	(5)
Glossary of terms	338	(9)
Bibliography	347	(3)
Alphabetical list of procedures	350	(3)
Index	353