Technical Communication Today

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  • Edition: 2nd
  • Format: Paperback
  • Copyright: 2007-01-01
  • Publisher: Longman
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Technical Communication Todayepitomizes the shift in technical communication from literal-linear created to visual-spatial created documents. This evolution, which has been provoked by the ubiquity of the computer as a communication tool, is changing fundamental writing and reading processes. The text has been designed using the idea of "chunking," where readable portions of text are combined with graphics. Not only does this concept facilitate learning, but it models the way todayrs"s technical documents should be designed. Its presentation of teaching readers how to write integrates a new awareness of how documents are read-by "raiding" for the information needed. The author wrote the text with the presumption that users are researching, organizing, drafting, designing, and revising directly on their computer screens. By mirroring these processes in its content and structure,Technical Communication Todayoffers a higher level of accessibility for readers.

Table of Contents

Elements of Technical Communcation
Communicating in the Workplace
How Important is Technical Communication
What is Technical Communication
Technical Communication: Actions, Words, Image?
Your Career and Technical Communication
Help: E-Literacy and Overcoming Cyberphobia
Chapter Review
Exercises and Projects
The Technical Writing Process
Technical Writing Today
Stage 1: Planning and Researching
Stage 2: Organizing and Drafting
Help: Using Your Computer to Overcome Writers Block
Stage 3: Improving the Style
Stage 4: Designing
Stage 5: Revising and Editing
Developing Your Own Writing Process
Chapter Review
Exercises and Projects
Case Study: The Procrastinator
Readers and Context of Use
Profiling Your Readers
Help: Profiling Readers with Search Engines
Profiling Contexts of Use
Using Profiles to Your Own Advantage
International and Cross-Cultural Communication
Chapter Review
Exercises and Projects
Case Study: Installing a Medical Waste Incinerator
Working in Teams
The Stages of Teaming
Forming: Strategic Planning
Storming: Managing a Conflict
Help: Virtual Teaming
Norming: Determining Team Roles
Performing: Improving Quality
The Keys to Teaming
Chapter Review
Exercises and Projects
Case Study: Not a Sunny Day
Ethics in the Technical Workplace
What Are Ethics?
Where Do Ethics Come From?
Help: Copyright Law in Technical Communication
Resolving Ethical Dilemmas
Ethics in the Technical Workplace
Chapter Review
Exercises and Projects
Case Study: The Chemical Spill
Communicating in the Technical Workplace
Persuasion and Planning
How to Persuade People
Persuading with Reason
Persuading with Values
Using Project Planning to be Persuasive
Persuasion and Planning in High-Context Cultures
Chapter Review
Exercises and Projects
Case Study: Solar Car
Researching and Managing Information
Beginning Your Research
Defining Your Research Subject
Formulating a Research Question or Hypothesis
Developing a Research Methodology
Triangulating Materials
Managing Information and Taking Notes
Help: Avoiding Junk Science on the Internet
Appraising Your Information
Avoiding Plagiarism
Chapter Review
Exercises and Projects
Case Study: Bye Bye Birdies
Organizing and Drafting
Basic Organization for Any Document
Using Genres to Organize Information
Outlining the Document
Help: Organizing with Presentation Software
Oganizing and Drafting the Introduction
Organizing and Drafting the Body
Organizing and Drafting the Conclusion
Organizing Cross-Cultural Document?
Chapter Review
Exercises and Projects
Case Study: The Bad News
Designing Documents and Interfaces
Five Principles of Design
Design Principle
Design Principle
Design Principle
Design Principle
Help: Using Styles and Templates
Design Principle
Cross-Cultural Design
Using the Principles of Design
A Primer on Binding and Paper
Chapter Review
Exercises and Projects
Case Stud
Table of Contents provided by Publisher. All Rights Reserved.

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