Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Preface | |
Elements of Technical Communcation | |
Communicating in the Workplace | |
How Important is Technical Communication | |
What is Technical Communication | |
Technical Communication: Actions, Words, Image? | |
Your Career and Technical Communication | |
Help: E-Literacy and Overcoming Cyberphobia | |
Chapter Review | |
Exercises and Projects | |
The Technical Writing Process | |
Technical Writing Today | |
Stage 1: Planning and Researching | |
Stage 2: Organizing and Drafting | |
Help: Using Your Computer to Overcome Writers Block | |
Stage 3: Improving the Style | |
Stage 4: Designing | |
Stage 5: Revising and Editing | |
Developing Your Own Writing Process | |
Chapter Review | |
Exercises and Projects | |
Case Study: The Procrastinator | |
Readers and Context of Use | |
Profiling Your Readers | |
Help: Profiling Readers with Search Engines | |
Profiling Contexts of Use | |
Using Profiles to Your Own Advantage | |
International and Cross-Cultural Communication | |
Chapter Review | |
Exercises and Projects | |
Case Study: Installing a Medical Waste Incinerator | |
Working in Teams | |
The Stages of Teaming | |
Forming: Strategic Planning | |
Storming: Managing a Conflict | |
Help: Virtual Teaming | |
Norming: Determining Team Roles | |
Performing: Improving Quality | |
The Keys to Teaming | |
Chapter Review | |
Exercises and Projects | |
Case Study: Not a Sunny Day | |
Ethics in the Technical Workplace | |
What Are Ethics? | |
Where Do Ethics Come From? | |
Help: Copyright Law in Technical Communication | |
Resolving Ethical Dilemmas | |
Ethics in the Technical Workplace | |
Chapter Review | |
Exercises and Projects | |
Case Study: The Chemical Spill | |
Communicating in the Technical Workplace | |
Persuasion and Planning | |
How to Persuade People | |
Persuading with Reason | |
Persuading with Values | |
Using Project Planning to be Persuasive | |
Persuasion and Planning in High-Context Cultures | |
Chapter Review | |
Exercises and Projects | |
Case Study: Solar Car | |
Researching and Managing Information | |
Beginning Your Research | |
Defining Your Research Subject | |
Formulating a Research Question or Hypothesis | |
Developing a Research Methodology | |
Triangulating Materials | |
Managing Information and Taking Notes | |
Help: Avoiding Junk Science on the Internet | |
Appraising Your Information | |
Avoiding Plagiarism | |
Chapter Review | |
Exercises and Projects | |
Case Study: Bye Bye Birdies | |
Organizing and Drafting | |
Basic Organization for Any Document | |
Using Genres to Organize Information | |
Outlining the Document | |
Help: Organizing with Presentation Software | |
Oganizing and Drafting the Introduction | |
Organizing and Drafting the Body | |
Organizing and Drafting the Conclusion | |
Organizing Cross-Cultural Document? | |
Chapter Review | |
Exercises and Projects | |
Case Study: The Bad News | |
Designing Documents and Interfaces | |
Five Principles of Design | |
Design Principle | |
Balance | |
Design Principle | |
Alignment | |
Design Principle | |
Grouping | |
Design Principle | |
Consistency | |
Help: Using Styles and Templates | |
Design Principle | |
Contrast | |
Cross-Cultural Design | |
Using the Principles of Design | |
A Primer on Binding and Paper | |
Chapter Review | |
Exercises and Projects | |
Case Stud | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.