Telephone Triage Protocols for Nurses

by Briggs, Julie K.

• ISBN13: 9780781727860
• ISBN10: 0781727863
• Edition: 2nd
• Format: Spiral Bound
• Copyright: 2001-08-02
• Publisher: LWW

Summary

This second edition of the best-selling telephone triage protocols book for nurses gives you more than 200 protocols for adult, pediatric, and obstetric patients in a convenient A-to-Z format and a new, 2-color page design that make look-ups easier and faster than ever. The wide range of symptoms covered and the expert instructions presented make this book indispensable for any nurse who consults with patients over the telephone.

Table of Contents

Introduction	1	(3)
Abdominal Pain, Adult	4	(3)
Abdominal Pain, Child	7	(3)
Abdominal Swelling	10	(2)
Abrasions	12	(2)
Alcohol, Hangover	14	(2)
Alcohol Withdrawal	16	(2)
Allergic Reaction	18	(2)
Altered Level of Consciousness	20	(3)
Ankle Injury	23	(2)
Ankle Problems	25	(3)
Anxiety	28	(3)
Appetite Loss, Adult	31	(2)
Appetite Loss, Child	33	(3)
Arm or Hand Problems	36	(3)
Asthma	39	(2)
Back/Neck Injury	41	(2)
Back Pain	43	(3)
Bad Breath	46	(2)
Bed Wetting	48	(2)
Bee Stings	50	(3)
Bites, Animal/Human	53	(2)
Bites, Insect	55	(4)
Bites, Marine Animal	59	(2)
Bites, Snake	61	(2)
Bites, Tick	63	(2)
Black or Bloody Stools	65	(3)
Bleeding, Severe	68	(2)
Blood/Body Fluid Exposure	70	(2)
Body Piercing Problems	72	(3)
Bone, Joint, and Tissue Injury	75	(3)
Breast-Feeding Problems	78	(5)
Breast Problems	83	(2)
Bruising	85	(2)
Burns, Chemical	87	(3)
Burns, Thermal, Electrical	90	(3)
Car Sickness	93	(2)
Cast/Splint Problems	95	(2)
Chest Pain	97	(3)
Chest Trauma	100	(2)
Chickenpox	102	(2)
Child Abuse	104	(2)
Choking	106	(2)
Choking Emergency Procedure	108	(7)
Circumcision Care	115	(2)
Common Cold Symptoms	117	(3)
Confusion	120	(2)
Congestion	122	(3)
Constipation	125	(3)
Contact Lens Problems	128	(3)
Cough	131	(3)
CPR Procedure	134	(7)
Croup	141	(2)
Crying, Excessive, in Infants	143	(3)
Dehydration	146	(2)
Depression	148	(2)
Diabetes Mellitus Problems	150	(3)
Diaper Rash	153	(2)
Diarrhea, Adult	155	(2)
Diarrhea, Child	157	(4)
Dizziness	161	(3)
Domestic Abuse	164	(2)
Drug and Alcohol Problems	166	(2)
Earache, Drainage	168	(2)
Ear Injury, Foreign Body	170	(2)
Ear Ringing	172	(2)
Electric Shock	174	(2)
Extremity Injury	176	(2)
Eye Injury	178	(2)
Eye Problems	180	(2)
Facial Pain	182	(2)
Facial Skin Problems	184	(2)
Fainting	186	(3)
Falls	189	(3)
Fatigue	192	(3)
Feeding Tube Problems	195	(2)
Fever, Adult	197	(3)
Fever, Child	200	(4)
Finger and Toe Problems	204	(2)
Food Allergy	206	(2)
Food Poisoning, Suspected	208	(2)
Foot Problems	210	(4)
Foreign Body, Eye	214	(2)
Foreign Body, Inhaled	216	(3)
Foreign Body, Nose	219	(2)
Foreign Body, Rectum	221	(2)
Foreign Body, Skin	223	(2)
Foreign Body, Swallowing Of	225	(2)
Foreign Body, Vagina	227	(2)
Frostbite	229	(2)
Gas/Belching	231	(2)
Gas/Flatulence	233	(2)
Genital Lesions	235	(2)
Genital Problems, Male	237	(2)
Glands, Swollen or Tender	239	(2)
Hair Loss	241	(2)
Hay Fever Problems	243	(2)
Headache	245	(3)
Head Injury	248	(3)
Hearing Loss	251	(2)
Heartbeat, Rapid	253	(2)
Heartbeat, Slow	255	(2)
Heartburn	257	(2)
Heat Exhaustion	259	(2)
Heat Stroke	261	(2)
Hemorrhoids	263	(2)
Hepatitis	265	(2)
Hiccups	267	(2)
Hives	269	(2)
HIV Exposure	271	(2)
Hoarseness	273	(2)
Hospice Problems	275	(2)
Hypertension	277	(3)
Hyperventilation	280	(2)
Hypotension	282	(3)
Hypothermia	285	(2)
Immunization After Injury	287	(2)
Immunization Reactions	289	(2)
Impetigo	291	(2)
Incontinence, Stool	293	(2)
Incontinence, Urine	295	(2)
Indigestion	297	(4)
Infection	301	(2)
Insomnia	303	(2)
Intravenous Therapy Problems	305	(4)
Itching	309	(2)
Jaundice	311	(2)
Jaw Pain	313	(3)
Joint Pain/Swelling	316	(3)
Knee Pain/Swelling	319	(2)
Laceration	321	(3)
Leg Pain/Swelling	324	(3)
Lice	327	(3)
Menstrual Problems	330	(3)
Mouth Problems	333	(2)
Mumps	335	(2)
Muscle Cramps	337	(2)
Nausea/Vomiting, Adult	339	(3)
Nausea/Vomiting, Child	342	(3)
Near Drowning	345	(2)
Neck Pain	347	(3)
Nosebleed	350	(2)
Nose Injury	352	(2)
Numbness and Tingling	354	(3)
Ostomy Problems	357	(2)
Overdose	359	(2)
Pink Eye	361	(3)
Pinworms	364	(2)
Poisoning	366	(2)
Post Operative Problems	368	(4)
Postpartum Problems	372	(4)
Pregnancy, Cold Symptoms	376	(3)
Pregnancy, Fetal Movement Problems	379	(3)
Pregnancy, Hypertension	382	(3)
Pregnancy, Leaking Vaginal Fluid	385	(2)
Pregnancy, Nausea and Vomiting	387	(3)
Pregnancy Problems	390	(4)
Pregnancy, Suspected Labor	394	(3)
Pregnancy, Suspected Labor (< 36 Weeks)	397	(3)
Pregnancy, Urination Problems	400	(2)
Pregnancy, Vaginal Bleeding	402	(3)
Puncture Wound	405	(2)
Rash, Adult	407	(4)
Rash, Child	411	(4)
Rectal Bleeding/Itching/Pain	415	(2)
Rescue Breathing	417	(5)
Reye's Syndrome	422	(2)
Roseola	424	(2)
Rubella (German Measles)	426	(2)
Rubeola (Measles)	428	(2)
Scabies	430	(2)
Seizure	432	(2)
Seizure, Febrile	434	(3)
Sexual Assault	437	(2)
Sexually Transmitted Disease	439	(2)
Shock	441	(2)
Shortness of Breath	443	(3)
Shoulder Pain	446	(2)
Sinus Problems	448	(2)
Skin Lesions	450	(2)
Sleep Apnea, Adult	452	(2)
Sleep Apnea, Infant	454	(2)
Sore Throat	456	(3)
Speaking Difficulty	459	(3)
Spitting Up, Infant	462	(3)
Stools, Abnormal	465	(3)
Sty	468	(2)
Suicide Attempt, Threat	470	(2)
Sunburn	472	(2)
Swallowing Difficulty	474	(2)
Sweating, Excessive	476	(3)
Swelling	479	(3)
Teething	482	(2)
Testicle Problems	484	(2)
Tongue Problems	486	(2)
Toothache	488	(2)
Tooth Injury	490	(2)
Umbilical Cord Care	492	(2)
Urinary Catheter/Nephrostomy Tube Problems	494	(2)
Urination, Difficulty	496	(2)
Urination, Excessive	498	(2)
Urination, Painful	500	(3)
Urine, Abnormal Color	503	(2)
Vaginal Bleeding	505	(2)
Vaginal Discharge/Pain/Itching	507	(2)
Vision Problems	509	(3)
Warts	512	(2)
Weakness	514	(3)
Wheezing	517	(2)
Wound Healing and Infection	519	(2)
Appendix A: Abbreviations	521	(1)
Appendix B: Sample Telephone Triage Protocol Form	522	(2)
Appendix C: Community Resources Telephone List	524	(1)
Appendix D: Telephone Triage Quality Improvement Survey	525	(1)
Appendix E: Telephone Triage Documentation Form	526	(1)
Appendix F: Telephone Triage ``Call Back'' Log	527	(1)
Appendix G: Consulting Nurse Call Tape Review	528	(1)
Appendix H: Consulting Nurse Call Documentation Review	529	(1)
Appendix I: Telephone Triage Training Outline	530	(1)
Appendix J: Communicable Diseases Table	531	(5)
Appendix K: Sexually Transmitted Diseases Table	536	(4)
Appendix L: Typical Immunization Schedule	540	(1)
Appendix M: Teaching Self-Assessment Guide	541	(2)
Bibliography	543	(3)
Quick Reference Protocol Index	546