Ten Have Key Management Models_p

by Ten Have, Steven

• ISBN13: 9780273662013
• ISBN10: 0273662015
• Edition: 1st
• Format: Paperback
• Copyright: 2002-09-17
• Publisher: FT Press

Summary

Management models - love them or hate them, they're at the heart of management thinking and practice. They have two main purposes: to provide a framework for improving business performance; and to confuse the uninitiated with buzzwords and acronyms. You've heard of balanced scorecards, CRM, just-in-time and SWOT? How about the Deming cycle, parenting advantage or socio-technical organizations? Even if you have, can you describe them clearly and do you know how you can use them in your business? Key Management Modelstakes the reader through each of the essential management tools in a clear, structured and practical way. It provides comprehensive coverage of the main tools, and of the models developed by the Gods of management thinking: Belbin, Handy, Kotter and Mintzberg.

Author Biography

Steven Ten Have is the Vice Chairman of the board of directors of Berenschot, a leading European management consultancy.

Table of Contents

About the authors	vii
Preface	ix
Using the book	xii
Introduction: management models and recipes - it's what you do with them that counts	xiii
The Management Models
Activity-based costing	2	(3)
Adizes' PAEI management roles	5	(4)
Ansoff's product/market grid	9	(3)
The balanced scorecard	12	(3)
The BCG matrix	15	(3)
Belbin's team roles	18	(4)
Benchmarking	22	(4)
The Berenschot project management model	26	(3)
Business process redesign	29	(3)
The capability maturity model	32	(3)
Change quadrants	35	(3)
The chaos model	38	(3)
Competing values of organizational effectiveness	41	(3)
Competitive analysis: Porter's five forces	44	(4)
Compliance typology	48	(4)
Core competencies	52	(4)
Core quadrants	56	(3)
Covey's seven habits of highly effective people	59	(3)
Customer marketing and relationship management	62	(4)
The Deming cycle	66	(2)
The EFQM model	68	(4)
Eisenhower's effective time management	72	(2)
EVA - economic value added	74	(3)
The fifth discipline	77	(4)
Four competencies of the learning organization	81	(5)
Generic competitive strategies	86	(4)
The gods of management	90	(4)
Greiner's growth model	94	(4)
Hofstede's cultural dimensions	98	(3)
Just-in-time	101	(4)
Kaizen	105	(3)
Kay's distinctive capabilities	108	(4)
Kotter's eight phases of change	112	(3)
Kraljic's purchasing model	115	(4)
Levers of control	119	(4)
MABA analyis	123	(4)
The Malcolm Baldrige Award	127	(5)
The marketing mix	132	(3)
Maslow	135	(3)
The 7-S framework	138	(4)
Mintzberg's configurations	142	(5)
Mintzberg's management roles	147	(3)
The neurotic organization	150	(6)
Nolan's IT growth stages	156	(3)
Overhead value analysis	159	(3)
Parenting advantage	162	(4)
The purposive change model	166	(3)
Risk reward analysis	169	(2)
Scenario planning (Shell)	171	(5)
Schools of strategy synthesis	176	(3)
The seven forces model	179	(3)
Sociotechnical organization	182	(3)
SWOT analysis	185	(4)
Value-based management	189	(4)
The value chain	193	(3)
Value disciplines	196	(4)
References and further reading	200	(7)
Categorization of models	207	(2)
Index	209