Tongue Fu! at School

by Horn, Sam

• ISBN13: 9781589791060
• ISBN10: 1589791061
• Format: Paperback
• Copyright: 2004-07-01
• Publisher: Taylor Trade Pub

Summary

This book is for educators that want to learn real-life responses to situations faced everyday in the classroom, on campus, in the front office, at extra-curricular activites, in staff meetings, PTA meetings, and district meetings.

Table of Contents

Foreword
Don Cameron	ix
Acknowledgments	xi
Introduction	1	(4)
PART I Use Language that Establishes Rapport	5	(54)
Chapter 1 Connect (vs. Cancel) What's Been Said	7	(7)
Chapter 2 Coach (vs. Criticize) Performance	14	(6)
Chapter 3 Turn Orders into Requests	20	(7)
Chapter 4 Put Yourself on the Same Side	27	(5)
Chapter 5 Turn Apathy into Empathy	32	(6)
Chapter 6 Preempt "Problems"	38	(6)
Chapter 7 Avoid Extremes	44	(8)
Chapter 8 Take the "Nots" out of Your Communication	52	(7)
PART II Create a Climate of Cooperation	59	(72)
Chapter 9 Fast-Forward through Frustration	61	(7)
Chapter 10 Clear Up Complaints by Taking the AAA Train	68	(7)
Chapter 11 Listen Up!	75	(8)
Chapter 12 Use Fun Fu! to Handle Hassles with Humor	83	(8)
Chapter 13 Focus on Solutions, Not Fault	91	(7)
Chapter 14 Make People Feel Heard, Not Hassled	98	(8)
Chapter 15 Don't Know What to Say? Say This	106	(5)
Chapter 16 Graciously Exit No-Win Disputes	111	(6)
Chapter 17 Use Tongue Glue!	117	(6)
Chapter 18 Approach with an Open Mind	123	(8)
PART III Take Responsibility for Resolving Conflicts	131	(72)
Chapter 19 Don't Take Control, Share Control	133	(9)
Chapter 20 Lay Down the Laws	142	(8)
Chapter 21 Tactfully Terminate Monologues	150	(7)
Chapter 22 Diplomatically Say "No"	157	(10)
Chapter 23 Choose Your Battles so You Act Wisely, Not Rashly	167	(7)
Chapter 24 Use the Five Principles of Ethical Persuasion	174	(9)
Chapter 25 Hold People Accountable for Inappropriate Behavior	183	(8)
Chapter 26 Break Free from Bullies	191	(12)
PART IV Manage Your Emotions vs. Letting Them Manage You	203	(30)
Chapter 27 Act Confident Even When You Don't Feel Confident	205	(9)
Chapter 28 Maintain a Positive Perspective	214	(9)
Chapter 29 Choose to Act and Influence with Integrity	223	(10)
PART V Summary and Epilogue	233	(10)
Chapter 30 Turn Intentions into Actions	235	(8)
Postscript	243	(1)
About the Author	244