Top Business Psychology Models : 50 Transforming Ideas for Leaders, Consultants and Coaches

by Cantore, Stefan; Passmore, Jonathan

• ISBN13: 9780749464653
• ISBN10: 0749464658
• Format: Paperback
• Copyright: 2012-08-28
• Publisher: Kogan Page Ltd

Summary

This book is aimed at consultants and managers interested in psychology - organisational and positive psychology - and its application in business. It offers readers a short hand guide to the topic in a practical guide which explains the main theories and models used by psychologists, whilst avoiding the jargon and academic style common in many psychology texts. Each model is presented in a short, easy to access form which could be easily converted into materials for use in training or in coaching conversations.

Author Biography

Stefan Cantore is a Senior Teaching Fellow in Organizational Behaviour and Human Resource Management at the University of Southampton Management School, UK. He is an experienced leadership and organizational development consultant with a practice focused on helping leaders and organizations use conversation as a process for change. Stefan is a qualified coach and has Masters' Degrees in both People and Organizational Development and Business Administration. Jonathan Passmore is a business psychologist with five degrees who has an international reputation for his work in coaching, change and leadership. He has published 14 books on the themes of leadership, personal development and change, including editing the Association for Coaching series of coaching titles. He consults and speaks at conferences across the world from the United States to Europe and Asia. In 2010 Jonathan was awarded the AC Global Coaching Award for his contribution to practice and research.

Table of Contents

Acknowledgements	p. viii
About the authors	p. ix
Foreword	p. x
Introduction	p. 1
The individual at work	p. 5
What makes people do things?: Maslow's hierarchy of needs	p. 9
How can we become more engaged with work?: Flow	p. 13
How can people develop their self-awareness?: Mindfulness	p. 16
Helping others to set goals: The Grow model	p. 20
How can people learn to become more optimistic?: Learned optimism	p. 24
Why did they do that?: Attribution theory	p. 28
How can we make sense of who we are?: Personality trait and type theory	p. 32
How does psychological testing work?: Psychometrics	p. 35
How do we think about others thinking?: Theory of mind and emotional intelligence	p. 39
How can we manage our negative thinking?" Cognitive behavioural model	p. 43
How can job performance be accurately and fairly assessed?: Behaviourally anchored rating scales (BARS)	p. 47
How do people cope with change?" Phases of change models	p. 50
How do we understand different types of people?: Myers-Briggs Type Indicator (MBTI)	p. 55
How do we know if someone is telling us a lie?: Facial displays	p. 59
How can people understand and build on their strengths?: Values in Action Inventory of Strengths (VIA-IS)	p. 62
What can employers do to improve the mood and commitment of their staff?: Psychological capital	p. 66
How to help people cope well with change: Three phases of transition	p. 70
Where does motivation come from?: Self-determination theory	p. 74
How can we rely on psychometric tests?: Reliability and validity	p. 78
How can people change their behaviours?: Transtheoretical Model of Change	p. 82
How do people positively handle trauma?: Post-traumatic growth theory	p. 87
How can people develop their capacity to cope with adversity?: Resillience	p. 91
Team effort	p. 95
Do people work harder if you give them more attention?: The Hawthorne effect	p. 99
Do the assumptions that managers have about people affect how they do their work?: Theory X and Theory Y	p. 103
Do groups always make the best decisions?: Groupthink	p. 106
What behaviours improve team performance?: Belbin team roles	p. 109
Does an attractive communicator influence our decision making?: Attractiveness theory	p. 113
How to use goal setting to enhance performance: Goal-setting theory	p. 117
Why do people obey authority figures even when they are being asked to do something they know is wrong?: Obedience to authority theory	p. 121
How can you select the best candidate at an interview?: Behavioural interviewing	p. 125
How do people make up our minds?: Majority and minority influence	p. 129
How can we positively help people and teams change?: The Skilled Helper Model	p. 133
How does shift work impact on how well people do their work?: Circadian rhythms and performance at work	p. 137
How do groups develop to become effective?: Tuckman's group development	p. 141
How can you ensure everyone makes a fair contribution to team goals?: Social loafing theory	p. 145
How do you get good outcomes for both sides in a negotiation?: Best alternative to a negotiated agreement (BATNA)	p. 149
How do I make decisions in a complex world?: Cynefin complexity model	p. 153
How can we specify the behaviours required to perform a task well?: Critical incident technique	p. 157
Organizations	p. 161
How useful are positive emotions?: Broaden-and-build theory of positive emotions	p. 165
What can organizations do to transform the way they think and act?: Appreactive inquiry	p. 169
How do people's expectations of their employers affect the way they work?: Psychological contract	p. 173
What can you do to make training a good investment?: Social learning theory	p. 177
How do I take account of the forces for and against change?: Force field analysis	p. 181
How can you make a workplace fair?: Organizational justice	p. 185
How do you tackle difficult people at work?: Managing difficult people	p. 189
How do people really make decisions?: The bounded rationality model of decision making	p. 193
How can good conversations change organizations?: Conversational approaches to change	p. 197
How can metaphors help managers change their organizations?: Organizational metaphors	p. 202
How can you make work less stressful?: The vitamin model of stress	p. 206
What can we do to make our writing more readable?: FOG Index of Readability	p. 210
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