Total Operations Solutions

by Basu; Wright

• ISBN13: 9780750664653
• ISBN10: 0750664657
• Format: Paperback
• Copyright: 2005-06-24
• Publisher: Elsevier Science

Summary

Total Operations Solutions provides a comprehensive insight into the tools and techniques of continuous improvement. It shows how to reach world class performance by optimising existing resources to provide total customer satisfaction. Resources are examined along the complete supply chain, from the supplier's supplier, through to the customer's customer.

Author Biography

Ron Basu is the Managing Director of Performance Excellence Ltd and also an Associate Faculty at Henley Management College J Nevan Wright is an Associate Professor in Management at Auckland University of Technology, New Zealand, and he is also an Associate Faculty at Henley Management College, UK

Table of Contents

Preface	ix
Acknowledgements	xi
1 The Concept of Value	1	(8)
2 Why Total Operations Solutions?	9	(10)
3 Understanding Total Operations Solutions	19	(9)
4 Marketing and Innovation	28	(22)
5 Supply Chain Management	50	(38)
6 Environment and Safety	88	(18)
7 Infrastructure Facilities	106	(59)
8 Systems and Procedures	165	(46)
9 Intellectual Capital	211	(33)
10 Alignment of Methodology	244	(19)
11 Strategy for Improved Value	263	(8)
12 Data Collection and Gap Analysis	271	(28)
13 Implementing the Strategy	299	(18)
14 Case Studies	317	(27)
15 The Reflective Practitioner	344	(9)
Appendix: 200 Questions	353	(24)
Glossary	377	(8)
Bibliography	385	(8)
Index	393