#marketplace, .navbar, .container, .container-fluid, #media, #category, #ewards, #careers, .blueHeroSearchContainer, #photoHeroBanner, #etextbooks-page-2015, .slider-arrow, #books-page-2015, #my-account-wrapper-2015 {display:none;} .noscriptmsg p, .noscriptmsg h1 {color: #000;} body {background-color: #ccc !important; font-size: 14px; }

We're sorry, but eCampus.com doesn't work properly without JavaScript.

Either your device does not support JavaScript or you do not have JavaScript enabled.

How to enable JavaScript in your browser.

Need help? Call 1-855-252-4222

Rent More, Save More! Use code: ECRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Total Quality Control, 4th Ed. Achieving Productivity, Market Penetration, and Advantage in the Global Economy

by Feigenbaum, Armand V.

ISBN13: 9780070220034
ISBN10: 0070220034
Edition: 4th
Format: Hardcover
Copyright: 2015-01-05
Publisher: McGraw-Hill Professional

Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
1. Total Quality Control, 4th Ed. Achieving Productivity, Market Penetration, and Advantage in the Global Economy > ISBN13: 9780070220034

List Price: $90.00

We're Sorry.
No Options Available at This Time.

Summary

Total Quality Controlintegrates an organization's quality development with existing business practices to produce quantifiable customer satisfaction. The heavily-revisedFourth Editionintroduces new TQM methodologies and shows how to achieve productivity, market penetration, and thrive in a global economy.. . * New emphasis on managing, operating, and integrating the key areas of a company's quality value chain. * Six Sigma and its role in Total Quality Management. * Ensuring customer satisfaction and retention

Author Biography

Dr. Feigenbaum is the originator of Total Quality Control, the approach to quality and profitability that has profoundly influenced management strategy in the competition for world markets in the U.S., Europe, Japan and throughout the industrialized world.

Part One: Business Quality Management

Chapter One: The Quality of Products and Services

Chapter Two: The Buyer Producer, and the New Marketplace

Chapter Three: Productivity, Technology, and the Internationalization of Quality

Chapter Four: What are the Factors in Controlling Quality and What are the Jobs of Quality Control

Part Two: The Total Quality System

Chapter Five: The Systems Approach To Quality

Chapter Six: Establishing the Quality System

Chapter Seven: Quality Cost: Foundations of Quality-Systems Economics

Part Three: Management Strategies for Quality

Chapter Eight: Organizing for Quality

Chapter Nine: Achieving Total Commitment to Quality

Part Four: Engineering Technology of Quality

Chapter Ten: Quality-Engineering Technology

Chapter Eleven: Process-Control-Engineering Technology

Chapter Twelve: Quality Information Equipment Engineering Technology

Part Five: Statistical Technology of Quality

Chapter Thirteen: Frequency Distribution

Chapter Fourteen: Control Charts

Chapter Fifteen: Sampling Tables

Chapter Sixteen: Special Methods

Chapter Seventeen: Product Reliability

Part Six: Applying Total Quality Control in the Company

Chapter Eighteen: New Design Control

Chapter Nineteen: Incoming Material Control

Chapter Twenty: Product Control

Chapter Twenty One: Special Process Studies

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Rent More, Save More! Use code: ECRENTAL

Rent More, Save More! Use code: ECRENTAL

5% off 1 book, 7% off 2 books, 10% off 3+ books

Total Quality Control, 4th Ed. Achieving Productivity, Market Penetration, and Advantage in the Global Economy

Summary

Author Biography

Table of Contents

Part One: Business Quality Management

Chapter One: The Quality of Products and Services

Chapter Two: The Buyer Producer, and the New Marketplace

Chapter Three: Productivity, Technology, and the Internationalization of Quality

Chapter Four: What are the Factors in Controlling Quality and What are the Jobs of Quality Control

Part Two: The Total Quality System

Chapter Five: The Systems Approach To Quality

Chapter Six: Establishing the Quality System

Chapter Seven: Quality Cost: Foundations of Quality-Systems Economics

Part Three: Management Strategies for Quality

Chapter Eight: Organizing for Quality

Chapter Nine: Achieving Total Commitment to Quality

Part Four: Engineering Technology of Quality

Chapter Ten: Quality-Engineering Technology

Chapter Eleven: Process-Control-Engineering Technology

Chapter Twelve: Quality Information Equipment Engineering Technology

Part Five: Statistical Technology of Quality

Chapter Thirteen: Frequency Distribution

Chapter Fourteen: Control Charts

Chapter Fifteen: Sampling Tables

Chapter Sixteen: Special Methods

Chapter Seventeen: Product Reliability

Part Six: Applying Total Quality Control in the Company

Chapter Eighteen: New Design Control

Chapter Nineteen: Incoming Material Control

Chapter Twenty: Product Control

Chapter Twenty One: Special Process Studies

Supplemental Materials

Rewards Program