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9780963403070

Total Quality in Higher Education

by ;
  • ISBN13:

    9780963403070

  • ISBN10:

    0963403079

  • Format: Hardcover
  • Copyright: 1994-02-01
  • Publisher: Saint Lucie Pr
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List Price: $63.95

Summary

This book provides a framework for implementing total quality principles in the college or university environment. It includes the history and principles of quality management and an assessment of factors in the college and university environment that are leading to serious questions concerning higher education effectiveness and efficiency.

Table of Contents

Series Preface
Author Preface
Why Total Quality?p. 1
Overview of Total Qualityp. 27
The House of Qualityp. 83
Strategy Managementp. 111
Process Managementp. 157
Project Management and Team Managementp. 189
Individual Management and Task Managementp. 215
Implementation: The Transforming Processp. 233
ISO 9000 in Training and Education: A View to the Futurep. 273
Glossaryp. 315
Indexp. 321
Table of Contents provided by Blackwell. All Rights Reserved.

Supplemental Materials

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