Is Total Quality Management Enough for Competitive Advantage? : Realities in Organizations Implementing Change Initiatives with Examples from the United States and the Developing World

by Al-Dabal, Jamal K.

• ISBN13: 9781581121261
• ISBN10: 1581121261
• Format: Paperback
• Copyright: 2001-06-01
• Publisher: Lightning Source Inc

Table of Contents

Acknowledgements	p. v
Astract	p. vii
Introduction	p. 1
A Critical Overview of TQM Theory	p. 3
What Does TQM Mean?	p. 4
The Evolution of the TQM Theory	p. 6
Key Principles of TQM	p. 11
TQM in the Services Sector	p. 17
Major Critiques of TQM Theory	p. 20
TQM in Saudi Organisations	p. 36
The Role of Culture	p. 38
The Role of Culture in Saudi Arabia	p. 41
An Example of Implementation in a Manufacturing Organisation	p. 43
An Example of Implementation in a Services Organisation	p. 45
Success and Failure Examples of TQM Implementations in Western Organisations	p. 49
Success Examples of TQM Implementation	p. 53
Failure Examples of TQM Implementations	p. 56
Significance and Non-significance of TQM in Organisations	p. 60
Is TQM Systemic? - Future of TQM	p. 65
Which TQM Is Systemic?	p. 66
Is TQM Non-Systemic?	p. 68
TQM in the Year 2000 and Beyond: Efficiency and Effectiveness	p. 74
Conclusions	p. 80
Summary	p. 80
Lessons From the Study	p. 83
Points of Further Research	p. 85
References	p. 86
Appendices	p. 90
Brief Review of Ackoff Book: The Humane Corporation	p. 90
W. Edwards Deming 14 Points and Systems Thinking	p. 92
Summary of A Juran Video Conference in 1996	p. 96
Summary of A Covey Session About Change in 1998	p. 101
Introduction of Globalisation and Impact on Saudi Arabia	p. 107
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