Total Quality Management, Organization and Strategy

by Evans, James R.; Dean, Jr., James W.

• ISBN13: 9780324012767
• ISBN10: 0324012764
• Format: Paperback
• Copyright: 1999-07-02
• Publisher: South-Western College Pub

Summary

Not long ago total quality management was just a buzzword. Today, Total Quality is an integral component of management success in today's complex business environment. This text presents an overview of the key principles of total quality and links those concepts to traditional management practices and organizational models in management theory. This book has three objectives: 1) to familiarize readers with the basic principles and methods associated with total quality management; 2) to show readers how these principles and methods have been put into effect in a variety of organizations; and, 3) to illustrate the relationship between total quality principles and the theories and models studied in management courses. James Evans, well-known professor, consultant, and Malcolm Baldrige Award Examiner, provides real-world illustration of the relationship between Total Quality principles and management and organizational theories.

Table of Contents

Preface	v
Part I Introduction to Total Quality	1	(140)
1 Introduction	3	(37)
2 Approaches to Total Quality	40	(56)
3 Total Quality Tools and Statistical Thinking	96	(45)
Part II Total Quality and Organization Theory	141	(86)
4 Quality in Customer-Supplier Relationships	143	(30)
5 Designing Organizations for Quality	173	(24)
6 Total Quality and Organizational Change	197	(30)
Part III Total Quality and Organizational Behavior	227	(74)
7 Quality Teamwork	229	(26)
8 Empowerment and Motivation	255	(21)
9 Quality Leadership	276	(25)
Part IV Total Quality and Strategic Management	301	(54)
10 Total Quality and Competitive Advantage	303	(21)
11 Strategic Planning and Total Quality Implementation	324	(31)
Bibliography	355	(6)
Index	361