Tourism Employment Analysis and Planning

by Riley, Michael; Ladkin, Adele; Szivas, Edith

• ISBN13: 9781873150306
• ISBN10: 187315030X
• Format: Paperback
• Copyright: 2002-02-12
• Publisher: Channel View Publications

Summary

This book is an attempt to understand tourism employment in a holistic way. Using ideas from labour economics, work psychology and industrial sociology the authors look at tourism employment in both its workplace context and its wider economic and social environment and attempt to tell a coherent story. Both behavioural and economic perspectives are used to address questions that are salient to manpower planning, education planning and tourism management. By examining the diversity and commonality within occupations against the background of a dynamic labour market the text develops themes that contribute to our understanding of the behaviour of workers and managers in the industry.

Author Biography

Michael Riley is Professor of Organisational Behaviour at the School of Management Studies for the Service Sector, University of Surrey, where he is Director of Postgraduate Research. Initially trained in hotel management, he studied labour economics, industrial relations and planning at the University of Sussex, and was later awarded a doctorate at the University of Essex. He became an academic after a career in the hotel industry. His work over two decades centres upon the labour aspects of tourism and he has written extensively on human resource management and labour market issues. His current research interests are concerned with pay, knowledge accumulation and with managerial behaviour. Adele Ladkin is a Reader in Tourism at the International Centre for Tourism and Hospitality Research, School of Service Industries, Bournemouth University, UK. She is the Deputy Head of Research, and Head of the MICE research unit within the School of Service Industries. Her research interests and publications are in the areas of tourism education, career analysis and labour mobility in the tourism and hospitality industry, and the meetings, incentives, conventions and exhibitions industry. She is currently Assistant Editor in Chief for the International Journal of Tourism Research. She gained a MSc in Tourism Management and a PhD from the University of Surrey, UK. Edith Szivas is a Lecturer in Tourism at the School of Management Studies for the Service Sector, University of Surrey, where she is Course Leader for the Management and Tourism BSc (Hons) Degree. Prior to specialising in tourism, her career was in international trade. Subsequently, she gained a MSc in Tourism Planning and Development and a PhD from the University of Surrey. Her research interests and publications are in the field of labour economics, mobility, economic transition and tourism planning and development. Her consultancy has included work for travel and tourism intelligence and for the World Tourism Organisation

Table of Contents

Introduction: The Concept of the Book	1	(8)
Part 1: Understanding the Industry
Diversity and Planning: The Dynamic Nature of the Industry	9	(8)
Attraction and Accessibility	17	(11)
Labour Productivity	28	(11)
Pay Determination	39	(22)
The Nature of Service Labour	61	(12)
Part 2: Analysis: Some Empirical Studies
The Principles of Biographical Analysis	73	(25)
Mobility into Tourism	98	(12)
Career Analysis and Labour Markets: A Study of the Career Paths of Hotel Managers	110	(12)
Motivation and Occupational Choice: A Study of Orientations in Tourism	122	(14)
Occupational Classification and Analysis	136	(7)
Skill Accumulation Patterns: A Case of Culinary Skills	143	(9)
Personal Career Strategies in the Context of Market Orientation	152	(11)
Part 3: Human Resource Development
Human Resource Management: An Overview	163	(8)
Vocational Education and Markets: Tourism Education	171	(10)
Planning and Development	181	(5)
Bibliography	186	(12)
Index	198