Toxic Workplace! : Managing Toxic Personalities and Their Systems of Power

by Mitchell Kusy; Elizabeth Holloway

• ISBN13: 9780470464588
• ISBN10: 0470464585
• Format: eBook
• Copyright: 2010-03-01
• Publisher: Jossey-Bass

Summary

Praise for Toxic Workplace!"Toxic Workplace! describes how to identify and best work with toxic personalities. It also provides a systemic approach for creating a culture that's positive and respectful while improving the bottom line. Kusy and Holloway share how their national research translates into real-world practices in organizations. I endorse their practical, concrete approaches that will make a significant difference in organizations today and in the future." -Gregg Steinhafel, president and CEO, Target Corporation"Toxic Workplace! brings a rare and valuable view of one of the great challenges facing leaders in today's organizations. It is a significant guidebook to the healthy enterprise of the future, not only because of Kusy and Holloway's systems approach to dealing with toxic personalities, but also their unique practice of creating communities of respectful engagement. This book demonstrates how this impacts both organizational social responsibility and the bottom line." -Frances Hesselbein, former CEO of the Girl Scouts of the U.S.A.; founding president and chairman of Leader to Leader Institute, formerly The Peter F. Drucker Foundation for Nonprofit Management"Transforming the culture to support the strategy and mission is the real stuff of leadership. Toxic Workplace! gives you the research-based tools to identify and deal with the 'dark side' of this important dynamic. Read it and you will engage your organization in new, more authentic, and effective ways!" -Kevin Cashman, author, Leadership from the Inside Out and senior partner, Korn/Ferry Leadership & Talent Consulting

Table of Contents

Understanding Toxic People and Toxic Environments

The Human and Financial Costs of Working with Toxic People: Toxic Behaviors Are Just the Tip of the Iceberg

Recognizing the Toxic Personality: It Isn't as Easy as You Think

Leader Reactions and Strategies That Typically Don'tWork: Why Identify Strategies That Don't Work?

Organizational Culture: How Toxicity Spreads Like an Infection

The Toxic Organization Change System Model

Organizational Strategies: Dealing with Toxicity at the Highest System Level

Team Strategies: Dealing with Toxicity at the Team Level

Individual Strategies: Dealing with Toxic People One-on-One

Myths and Truths About Toxicity-and Renewal from a Toxic Environment: How to Move Beyond Toxicity

Our Research Methodology

National Survey Responses on Toxic Behaviors

Notes

The Authors

Index

Table of Contents provided by Publisher. All Rights Reserved.