Toyota Culture: The Heart and Soul of the Toyota Way

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2008-01-10
  • Publisher: McGraw-Hill Education
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Winner of the Shingo Prize for Research and Professional Publication, 2009The international bestsellerThe Toyota Wayexplained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, People, Process, and Problem Solving. Now, inToyota Culture, preeminent Toyota authorities Jeffrey Liker and Michael Hoseus reveal how Toyota selects, develops, and motivates its people to become committed to building high-quality products-and how you can do the same for your company.Toyota Cultureexamines the "human systems" that Toyota has put in place to instill its founding principles of trust, mutual prosperity, and excellence in its plants, dealerships, and offices around the world. Beginning with a look at the evolution of the Toyota culture and why its people are the heart and soul of the Toyota Way, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, Engage, and Inspire.Drawing upon numerous examples from Liker's decades of research as well as Hoseus' insider access as a Toyota manager, Toyota Culture gives you the tools you need to: Find competent, able, and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your company's philosophy Reward top performance-and offer help to those who are strugglingFascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe. These exclusive, behind-the-scenes details are just what your company needs to successfully learn fromThe Toyota Culture.

Author Biography

Jeffrey K. Liker, the author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and co-owner of consulting firm Optiprise.

Michael Hoseus is Executive Director of the Center for Quality People and Organizations. He worked for Toyota's Georgetown, Kentucky plant for more than 12 years as a group leader, assembly plant manager, and manager of human resources.

The Center for Quality People and Organizations is a Toyota-supported nonprofit organization dedicated to sharing the Toyota Way with education, community, and business organizations through the experience of former Toyota leaders.

Table of Contents

What is Toyota Culture?p. 1
The DNA of Toyota Lies in Its Culturep. 3
The Human Systems Modelp. 35
Toyota Way + Local Environment + People = Successp. 51
The Quality People Value Streamp. 75
Attract Competent and Trainable Peoplep. 77
Developing Competent and Able Peoplep. 105
Engaging Competent and Willing People in Continuous Improvementp. 149
Inspiring People to Be Committed to the Company, Family, and Communityp. 189
People Supporting Processesp. 223
Work Groups and Team Problem Solvingp. 227
Clean and Safe Workplacep. 261
Two-Way Communication and Visual Managementp. 289
Servant Leadershipp. 317
Organizational Supporting Processesp. 339
Communities and Tools for Stable Employmentp. 341
Fair and Consistent HR Policies and Practicesp. 363
Slow Promotion and Rewards for Teamworkp. 389
Hoshin Kanri and Floor Management Development Systemp. 427
Learning from Toyota About Growing a Lean Culturep. 459
Levelling Up Toyota Culture at Toyota Motor Salesp. 463
The Lexus and Scion Storiesp. 481
Developing Your Culture of Quality People for Long-Term Mutual Prosperityp. 501
Bibliographyp. 549
Indexp. 553
Table of Contents provided by Blackwell. All Rights Reserved.

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