The Trainer's Balanced Scorecard A Complete Resource for Linking Learning to Organizational Strategy

by Pangarkar, Ajay; Kirkwood, Teresa

• ISBN13: 9780787996581
• ISBN10: 0787996580
• Format: Paperback
• Copyright: 2009-03-03
• Publisher: Pfeiffer & Co

Summary

The balanced scorecard (BSC) is increasingly the strategic business tool of choice for many organizations. One of the four components of the BSC, ?learning and growth,? is largely misunderstood, underutilized, and ineffectively applied. The BSC framework provides an opportunity for management and workplace learning and performance professionals to communicate through a common language, establish realistic and measurable targets, and align and support the rest of the organization in a strategic way. This book provides proven guidance and customizable tools to measure the role of learning and performance, link it to organizational objectives, and communicate to management results in a common language.

Author Biography

Ajay M. Pangarkar, CTDP, learning strategist, speaker and author, is president of CentralKnowledge, a strategic learning solutions company focused on the business and strategy side of workplace learning and performance improvement through conventional and e-learning approaches. His focus is ensuring workplace learning interventions are always aligned with an organization's business and strategic objectives. He can be reached at [e-mail].

Teresa Kirkwood, CTDP, learning strategist, speaker, and author, is vice president of CentralKnowledge. She is recognized for her experience in helping companies implement innovative learning methodologies, develop strategic learning interventions, train new trainers and subject experts, and support those with responsibilities for managing the learning function. Teresa can be reached at [e-mail].

Table of Contents

List of Figures, Tables, and Exhibits

Contents of the Website

Foreword

Preface

Acknowledgments

About the Learning Scorecard Website

Introduction

What You Can Expect from This Book

How This Book Is Organized

Some Advice When Reading This Book

Defining Organizational Strategy

The Importance of Strategy: What It Is

Types of Strategy

Corporate Strategy Versus Business Strategy

Factors Affecting Strategy

What Management Wants to Know

Workplace Learning and Its Role in Strategy Development

Fostering a Learning Culture to Move Beyond ROI

Moving Beyond ROI and Toward Strategy

Making Learning Relevant to Management

Last Thoughts

The Balanced Scorecard

The Evolution of the BSC

History of the Balanced Scorecard

The Scope of the Balanced Scorecard

The Strategic Framework

Strategy Maps

Going Deep: Defining the BSC Perspectives and Metrics

Cascading Scorecards: Delivering a Strategic Message to the Masses

Potential Pitfalls of the Balanced Scorecard

Last Thoughts

Alignment with Management's Expectations

Management's View: From Performance Measurement to Strategic Management

Management's Expectations Versus Learning's Concerns

Closing the Communication Gap

Answering Management's Questions

Last Thoughts

Business Data and Performance Metrics

Using Business Data to Develop Strategic Learning Solutions

The Role of Workplace Learning and Performance

Non-Financial Performance Measures

Specific Factors That Drive Performance

Last Thoughts

Business Processes and Performance Measures

The Organizational Value Chain: Providing Real Value

The Value Chain's Proposition to the Customer

Deconstructing the Value Chain

Building the Learning and Performance Value Chain

Last Thoughts

Workplace Learning in Relation to Financial Performance

How Management Differentiates Between Investment and Expense

The Value of an Organization's Financial Statements

How to Tie Financial Statements to Management Objectives

Last Thoughts

Developing the Learning and Growth Perspective

Learning and Growth Perspectives

Traditional Performance Thinking Versus the Balanced Scorecard

An Organizational Perspective of Learning in the BSC

Developing Performance Metrics for Learning and Growth

Applying the Learning and Growth Performance Metrics

Last Thoughts

An Application of the Learning and Growth Perspective

Developing Learning and Growth Perspectives

Executing Learning Strategy

Demonstrating Results for Learning

Facilitating the Development of Learning and Growth Metrics

Last Thoughts

The Case of Sky Air Limited

A Quick Review of the Basics

Case Application: Sky Air Limited

The Steps for Resolving the Case

Last Thoughts

The Learning Department's Balanced Scorecard

Purpose of a Learning Department Scorecard

The Learning Department BSC: A Different Perspective

A Rapid Development Proce

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