The Trainer's Tool Kit

by Charney, Cy

• ISBN13: 9780814472682
• ISBN10: 0814472680
• Edition: 2nd
• Format: Paperback
• Copyright: 2004-12-03
• Publisher: Amacom Books

Summary

Comprehensive and user-friendly, The Trainer's Tool Kit has long been a valued guide for trainers and managers in need of a quick refresher on specific training issues. Completely updated, this edition provides information on topics such as the principles of learning, handling difficult learners, facilitation tips, earning contracts, overcoming resistance, and rewards and recognition. The book also features mentoring, career and succession planning.

Author Biography

"Cy Charney is president of Charney and Associates, Inc., a management consulting firm specializing in the human dimension of performance improvement. He works internationally with Fortune 500 companies and teaches in the Executive programs of five major universities. He is the author of The Portable Mentor, The Instant Manager, and The Instant Sales Pro. Cy lives in Toronto, Ontario. See www.askcharney.com.

Kathy Conway is president of Virtual Communications, a consulting firm specializing in high-impact training results and focusing on developing and retaining high-performing employees. She has more than 25 years of experience in human resources. She lives in Oakville, Ontario."

Table of Contents

Preface	vii
Acknowledgments	ix
PART I: TRAINING TODAY	1	(16)
Today's Organizations	3	(2)
Today's Trainers	5	(1)
Today's Trainees	6	(3)
Training Trends---Then and Now	9	(3)
Learning Organizations	12	(2)
Successful Training Criteria	14	(3)
PART II: ALIGNING TRAINING WITH THE ORGANIZATION'S OBJECTIVES	17	(22)
Linking Training to Business Needs	19	(2)
Aligning Trainers with the Organization	21	(2)
Training Needs Analysis	23	(3)
Designing a Training Needs Analysis	26	(3)
Using 360-Degree Feedback for Training Needs Analysis	29	(2)
Core Competencies	31	(3)
Developing a Training Curriculum	34	(5)
PART III: MAXIMIZING THE TRAINING INVESTMENT	39	(26)
Budgeting for Training	41	(4)
Budgets: Building a Case for More Training Dollars	45	(2)
Costs and Benefits of Training	47	(3)
Alternatives to Training	50	(2)
Stretching the Training Dollars	52	(1)
Using Consultants	53	(4)
Outsourcing	57	(2)
Choosing Facilities	59	(2)
Requests for Proposals for Training Services	61	(4)
PART IV: DEVELOPING TRAINING PROGRAMS	65	(20)
Lesson Plan Development	67	(2)
Training Program Design	69	(3)
Methodology---Choosing the Right One	72	(2)
Role Play: Design and Conduct	74	(3)
Case Studies	77	(1)
Training Materials	78	(2)
Simulations	80	(2)
Pilot Programs	82	(3)
PART V: DELIVERY OPTIONS	85	(16)
Technology: Choosing High-Tech or Low-Tech	87	(2)
E-Learning	89	(5)
Videoconferencing	94	(2)
Self-Directed Learning	96	(3)
Computer-Based Training	99	(2)
PART VI: CONDUCTING TRAINING	101	(42)
Preparation for Training	103	(1)
Icebreakers	104	(2)
Overcoming Nervousness	106	(2)
Impact in the Classroom	108	(2)
Videos: Using Them to Their Best Advantage	110	(3)
Dealing with Difficult Behavior	113	(3)
Resistance to Training	116	(2)
Keeping Trainees Focused	118	(3)
Flip Chart Do's and Don'ts	121	(1)
Overhead Projector Do's and Don'ts	122	(1)
Activities and Exercises	123	(2)
Computer-Projected Presentations	125	(2)
Presentation Skills	127	(3)
Facilitator Do's and Don'ts	130	(2)
Top 10 Tips for Trainers	132	(2)
Humor	134	(2)
Diversity in the Classroom	136	(2)
Post-Course Evaluation	138	(5)
PART VII: SPECIALIZED TRAINING COURSES	143	(12)
Orientation	145	(2)
Product Training	147	(2)
Outdoor Training	149	(3)
Conferences and Seminars	152	(3)
PART VIII: EVALUATING THE IMPACT OF TRAINING ON PERFORMANCE IMPROVEMENT	155	(20)
Targeting the Right Results	157	(1)
Levels of Evaluation	158	(5)
Measuring Training Results	163	(2)
Auditing the Training Function	165	(5)
Benchmarking	170	(5)
PART IX: DEVELOPING TRAINERS AND FACILITATORS	175	(8)
Train-the-Trainer Sessions	177	(2)
Professional Development for Trainers and Facilitators	179	(2)
Professional Associations: A Checklist for Selecting and Joining	181	(2)
PART X: SUSTAINING THE IMPACT OF TRAINING	183	(18)
Manager's Role in Supporting Training	185	(1)
Coaching for Skills Development	186	(2)
Individual Development Plans	188	(2)
The Development Planning Meeting	190	(5)
Making the Most of Development Planning Meetings	195	(2)
Developmental Learning Activities	197	(4)
PART XI: GROWING ORGANIZATION CAPACITY	201	(26)
Mentoring Best Practices	203	(3)
Implementing a Mentoring Program	206	(3)
Training and Orientation for Mentors and Mentees	209	(2)
Career Planning Programs	211	(2)
Promoting Career Self-Management	213	(2)
Succession Planning	215	(3)
Designing an In-House Succession Program	218	(3)
Ten Ways to Take the ``Success'' out of Succession Planning	221	(2)
Energizing High Performers Through Training and Learning Opportunities	223	(4)
Index	227