Training and Development : Enhancing Communication and Leadership Skills

by Beebe, Steven A.; Mottet, Timothy P.; Roach, K. David

• ISBN13: 9780205332434
• ISBN10: 0205332439
• Edition: 1st
• Format: Paperback
• Copyright: 2003-07-21
• Publisher: Pearson

Summary

Training and Development presents a comprehensive, step-by-step approach to developing training programs organized around the Needs-Centered model of training. This new text provides students and future trainers with practical ";how-to"; strategies for training and for designing training programs. Rooted in contemporary instructional communication research, Training and Development suggests that every aspect of developing a training program should be based upon trainee needs. Features: bull; Features the Needs-Centered Model of training giving students a practical overview of the skill steps needed to design and present training programs. Includes application and discussion questions at the end of each chapter, offering students the opportunity to put principles and skills to the test. Provides students with in-text examples of needs assessment questionnaires, task analysis, training plans, and other tools that students can use as models when planning their own training programs. Integrates the most recent research on instructional communication with how-to strategies for dealing with problem trainees, assessing training, and developing training plans. Contains review boxes, a glossary, chapter objectives, chapter summaries, discussion questions, and application questions to help students remember and apply key principles and skills. About the Authors Steven A. Beebe, Ph.D. Dr. Beebe is Professor and Chair of the Department of Communication Studies at Southwest Texas State University. He is also Associate Dean of the College of Fine Arts and Communication. His undergraduate degree and Master's degrees are from Central Missouri State University; his doctorate from the University of Missouri-Columbia. He is the author and co-author of nine books that have been used at hundreds universities worldwide. He is also the author of over one hundred articles, book chapters, and professional papers. Dr. Beebe has twice been a visiting scholar at Oxford University and has also been a visiting scholar at Cambridge University. For over 25 years he has been an active communication consultant, trainer, and conference speaker listing such clients as IBM, 3M, Motorola, American Express, the U.S. Air Force, the U. S. Department of Education, and the U.S. Department of Defense. Dr. Timothy P. Mottet Dr. Mottet is an associate professor in the Department of Communication Studies at Southwest Texas State University. He teaches graduate seminars in training and development, instructional communication, and communication assessment in addition to directing and teaching the fundamentals of human communication basic course. Dr. Mottet's research appears in Communication Education, Communication Quarterly, Communication Research Reports, Journal of Psychology, and Psychological Reports. Before entering graduate school, Dr. Mottet worked in management for Northwest Airlines where one of his responsibilities was customer service training for flight attendants, ticket/gate agents, and front-line managers. His training experience is in the areas of customer service recovery skills, manager coaching skills and flight attendant certification. As a customer service manager, Dr. Mottet assisted with the merger of Northwest Airlines and Republic Airlines as well as the international alliance with KLM Royal Dutch Airlines. Dr. K. David Roach Dr. Roach is Professor and Chair of the Department of Communication Studies at Texas Tech University, in Lubbock, Texas. He teaches courses in business and professional communication, communication in instruction a

Table of Contents

Introduction to Training.Understanding Training

Understanding ""Soft"" Skills: Communication, Management, and Leadership

Understanding the Communication Training Process

How Adults Learn.General Laws of Learning

Adult Learning

Learning Styles

Conducting a Needs Assessment and Task Analysis

Domains of Learning

How to Conduct a Needs Assessment

How to Assess Needs Without a Comprehen

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