Transferring Learning to Behavior

by KIRKPATRICK, DONALD L.KIRKPATRICK, JAMES D.

• ISBN13: 9781576753255
• ISBN10: 1576753255
• Format: Hardcover
• Copyright: 2005-05-15
• Publisher: BERRETT KOEHLER PUBLISHERS

Summary

Written for training professionals and consultants in all types of organizations, Transferring Learning to Behavior addresses the most difficult challenge in training: transferring what is taught to actual behaviour. A four-level model provides the framework for evaluating training programs and improving their effectiveness.

Author Biography

Donald L. Kirkpatrick is a Professor Emeritus, University of Wisconsin, and a widely respected teacher, author, and consultant. He has over thirty years of experience as professor of management at the University of Wisconsin and has held professional training and human resource positions with International Minerals and Chemical Corporation and Bendix Corporation. He is the author of eight management inventories and six books: Evaluating Training Programs: The Four Levels, How to Manage Change Effectively, How to Improve Performance Through Appraisal and Coaching, How to Train and Develop Supervisors, How to Plan and Conduct Productive Business Meetings, and No-Non- sense Communication. He has received the Best Book of the Year award from the Society for Human Resource Management. Don is past presi- dent of the American Society for Training and Development (ASTD) and is best known for developing the internationally accepted four- level approach for evaluating training programs. In 1997, he was intro- duced into TRAINING magazine’s Hall of Fame, and in 2004 received the Lifetime Achievement award from ASTD. He received his BBA, MBA, and PhD degrees from the University of Wisconsin. He lives in Pewaukee, Wisconsin, and is a senior elder at Elmbrook Church and an active member of Gideons International.
James D. Kirkpatrick has worked in the field of organizational development for over fifteen years. He recently teamed with Corporate University Enterprise, Inc. in a leadership and senior consulting role to orchestrate and launch the Kirkpatrick Four Level Evaluation Certifi- cation Program and a robust approach to scorecarding and evaluation practice to support learning organizations through their corporate universities. Jim considers his expertise with balanced scorecards, evaluation, and transferring learning to behavior as his greatest assets. He is a former Vice President and Director of First Indiana Bank’s corporate university, First Indiana University. He was responsible for First Indiana’s balanced scorecard management system, leadership development, training, and the Career Development Program.

Table of Contents

Foreword	vii
Preface	ix
Part I: The Four Levels' Biggest Challenge	1	(16)
1. The Four Levels in the 21st Century	3	(7)
2. The Challenge: Transferring Learning to Behavior	10	(7)
Part II: Foundations for Success	17	(46)
3. Strategy and Leadership	19	(18)
A Strategic Focus	19	(9)
The Right Kind of Leadership	28	(9)
4. Culture and Systems	37	(19)
An Effective Change Management System	37	(7)
An Effective Measurement System	44	(12)
5. Success at Levels 1 and 2	56	(7)
Level 1: Reaction	58	(2)
Level 2: Learning	60	(3)
Part III: Solutions to the Challenge	63	(38)
6. Support	66	(10)
7. Accountability	76	(11)
8. The Glue to Hold It All Together	87	(14)
Supportive Management	95	(6)
Part IV: Best Practices Case Studies	101	(68)
9. Manufacturing Organizations	104	(25)
Toyota Quality Financial Management	104	(5)
Nextel Communications, Inc.	109	(6)
Hewlett Packard	115	(8)
Ingersoll-Rand, Von Duprin Divison	123	(6)
10. Service Organizations	129	(37)
Nicco Internet Ventures Limited	129	(7)
ABN AMRO Bank	136	(7)
Anthem Blue Cross and Blue Shield	143	(8)
Indiana Institute of Technology	151	(5)
Indiana Public Defender Council	156	(6)
First Indiana Bank	162	(4)
11. Taking Action	166	(3)
Index	169	(10)
About the Authors	179