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9780566091650

Transforming HR with Six Sigma : Achieving Excellence in Service Delivery

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  • ISBN13:

    9780566091650

  • ISBN10:

    0566091658

  • Copyright: 2010-01-06
  • Publisher: Ashgate Pub Co
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List Price: $39.95
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Summary

Airline Marketing and Management examines the principles of marketing and demonstrates the ways in which these principles can be applied to today's airline industry. It has been thoroughly updated and expanded for this seventh edition, to keep pace with changes affecting the industry. Written in a straightforward, easy-to-read style and combining up-to-date and relevant examples drawn from the worldwide aviation industry, this new edition will further enhance the book's reputation for providing the ideal introduction to the subject.

Supplemental Materials

What is included with this book?

The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.

The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Excerpts

Mircea Albeanu and Ian Hunter explain some of the basic concepts to show how applying Six Sigma tools and methodologies can be used to manage the practical challenges of improving HR operations to meet your organization's expectations, at a lower cost and with greater efficiency. Examples are drawn from Orion Partners' work using Six Sigma tools with international organizations over the last seven years. The Gower HR Transformation Series uses a blend of conceptual frameworks, practical advice and global case study examples to cover each of the main elements of the HR transformation process. Together, the eight titles create a definitive guide from one of the leading specialist HR transformation consultancies.

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