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9780072125955

Troubleshooting, Maintaining, and Repairing MACS

by
  • ISBN13:

    9780072125955

  • ISBN10:

    0072125950

  • Format: Hardcover
  • Copyright: 2000-11-01
  • Publisher: McGraw-Hill Osborne Media

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

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Summary

Faas presents the ultimate troubleshooting reference covering everything from general troubleshooting strategies to specific problem-solving procedures. This guide covers the latest Mac models, and the next big Mac system revision, Mac OS X. Includes 1,000 Mac hardware symptoms and a troubleshooting symptom-at-a-glance quick-reference guide. 200 illustrations.

Table of Contents

Introduction xix
Acknowledgments xxiii
Symptoms at a Glance xxv
PART 1 MACINTOSH INTERNALS
Inside the iMac and PowerMac
1(30)
What Desktop Macintosh Computers Are Covered in This Book?
3(5)
Inside the Power Macintosh G3 and Early G4 Models
8(3)
Inside the Later Power Mac G4 Computers
11(2)
Inside the Original Mac
13(8)
Inside the Slot-Loading iMac/iMac DV
21(6)
Caution
27(4)
Inside the PowerBook and the iBook
31(30)
What Portable Macs Are Covered?
32(2)
Differences from Desktop Macs
34(3)
Inside the PowerBook with a SCSI Port
37(10)
Inside the PowerBook with FireWire Ports
47(9)
Inside the iBook
56(3)
Caution
59(2)
Before Beginning Repairs
61(32)
Isolating the Problem
62(1)
Defining and Verifying the Problem
63(2)
Types of Problems
65(13)
Replace or Repair
78(4)
Diagnostic and Repair Utilities
82(8)
Apple Warranties, Service Agreements, Authorized Service Providers
90(2)
Resources for Further Study
92(1)
Monitors and Displays
93(32)
CRT Monitors
94(6)
LCD Displays
100(5)
Advantages of Both CRT and LCD Displays
105(3)
Resolution
108(3)
Connecting and Configuring a Monitor
111(7)
Troubleshooting Display Problems
118(5)
Resourses for Further Study
123(2)
Hard Drives
125(46)
How Hard Drives Work
126(7)
How Hard Drives Organize Data
133(9)
Formatting/Initializing a Hard Drive
142(8)
RAID
150(2)
Installing a Hard Drive
152(11)
Hard Drive Damage and Repair Utilities
163(4)
Troubleshooting Hard Drive Problems
167(3)
Resources for Further Study
170(1)
Macintosh Memory
171(44)
RAM vs. ROM
172(2)
How RAM Works
174(14)
Types of SDRAM DIMMs Used in Current Macs
188(3)
Installing RAM
191(17)
The Memory Control Panel
208(6)
Resources for Further Study
214(1)
Processors
215(30)
Terms and Concepts
216(9)
The G3 and G4 Processors
225(5)
PowerPC versus Other Processors
230(4)
Processor Upgrades
234(10)
Resources for Further Study
244(1)
Expansion Slots
245(26)
PCI Slots
246(14)
AGP Slots
260(3)
Comm Slots
263(5)
The Mezzanine Slot
268(1)
Troubleshooting Expansion Cards
269(2)
PC Cards and PowerBook Expansion Bays
271(22)
How PC Cards Work
272(10)
How Expansion Bays Work
282(6)
Troubleshooting PC Card Devices
288(2)
Troubleshooting Expansion Bay Devices
290(1)
Resources for Further Study
291(2)
Batteries
293(22)
How Rechargeable Batteries Function
294(3)
PowerBook and iBook Batteries
297(11)
The PRAM Battery
308(4)
Battery Failure
312(1)
Resources for Further Study
313(2)
Power Supplies
315(20)
Electricity Coming into the Power Supply
316(3)
How the Power Supply Converts AC to DC
319(4)
Power Out from the Power Supply
323(2)
Protection from Power Surges and Outages
325(3)
iBook and PowerBook Supplies
328(3)
Replacing versus Repairing Power Supplies
331(1)
Testing the Power Supply
332(1)
Resources for Further Study
333(2)
PART 2 EXPANSION AND PERIPHERALS
SCSI
335(32)
How SCSI Works
337(7)
Types of SCSI
344(7)
SCSI Cards and Devices
351(4)
Older PowerBook SCSI
355(2)
SCSI Utilities
357(3)
Reasons for Using SCSI
360(1)
SCSI Adapters for non-SCSI Macs
361(1)
Troubleshooting SCSI Chains and Connections
362(5)
IDE
367(22)
How IDE Works
369(7)
External IDE Drives
376(2)
Types of IDE
378(6)
Installing an IDE Drive
384(1)
IDE Advantages
385(1)
IDE Expansion Cards
386(1)
Troubleshooting IDE Drives
386(3)
FireWire
389(30)
How FireWire Works
390(7)
FireWire and PowerBooks
397(4)
Connecting and Disconnecting a FireWire Device
401(1)
Typical Uses for FireWire
402(7)
FireWire and Digital Video
409(6)
Troubleshooting FireWire
415(3)
Resources for Further Study
418(1)
USB
419(24)
Working with USB
420(5)
Installing a USB Device
425(2)
Typical Uses for USB
427(6)
USB Adapters
433(4)
Advantages and Disadvantages of USB
437(1)
Troubleshooting USB
438(3)
Resources for Further Study
441(2)
CD-ROM, CD-R, and CD-RW Drives
443(44)
How CD-ROMs Store Data
444(4)
CD-ROM Formats
448(7)
Types of CD-ROM Drives
455(12)
Recordable and Rewritable CD Technologies
467(12)
Emergency Startup and Installation CD-ROMs
479(2)
Caring for CD-ROM, CD-R, and CD-RW Discs and Drives
481(2)
Troubleshooting CD-ROM, CD-R, and CD-RW Drives
483(4)
DVD
487(34)
How DVDs Store Data
488(2)
DVD Formats
490(6)
Viewing DVD Movies
496(10)
Installing DVD Hardware
506(9)
Troubleshooting DVD-ROM Drives and DVD Movie Playback
515(4)
Resources for Further Study
519(2)
Removable-Media Drives
521(30)
How Removable-Media Drives Work
522(3)
Internal versus External Drives
525(1)
Removable-Media Drive Interfaces
525(5)
Installing a Removable-Media Drive
530(6)
Common Removable-Media Drive Types
536(7)
Uses for Removable-Media Drives
543(2)
Removable Media versus Other Storage Devices
545(2)
Troubleshooting Removable-Media Drives
547(2)
Resources for Further Study
549(2)
Tape Drives
551(12)
How Tape Drives Work
552(7)
Care and Maintenance of Tape Drives and Magnetic Tape
559(2)
Resources for Further Study
561(2)
Life Without Floppies?
563(24)
How Floppy Drives Work
564(6)
Is the Floppy Drive Still an Important Peripheral?
570(5)
Floppy Drive Alternatives
575(4)
Floppy Drive Options
579(4)
Troubleshooting Floppy Drive Problems
583(2)
Resources for Further Study
585(2)
Keyboards
587(26)
How Keyboards Work
588(2)
Keyboard Interfaces
590(4)
Third-Party Keyboards
594(6)
The Keyboard Control Panel
600(6)
Cleaning a Keyboard
606(4)
Troubleshooting Keyboards
610(1)
Resources for Further Study
611(2)
Mice and Trackballs
613(26)
How Mice Funtion
614(18)
How Trackballs Function
632(4)
Troubleshooting Mice and Trackballs
636(1)
Resources for Further Study
637(2)
Graphics Tablets and Trackpads
639(16)
How Graphics Tablets Work
640(8)
How Trackpads Work
648(5)
Resources for Further Study
653(2)
Joysticks and Gamepads
655(12)
How Joysticks Work
656(3)
How Gamepads Work
659(1)
Connecting a Joystick or Gamepad
660(3)
How Games Interact with Joysticks and Gamepads
663(3)
Resources for Further Study
666(1)
Digital Imaging
667(26)
Scanners
668(10)
Digital Cameras
678(12)
Photo Conversion Services
690(1)
Troubleshooting Common Scanner Issues
690(2)
Resources for Further Study
692(1)
Video Cards/Chipsets and Graphics Acceleration
693(26)
How Video Cards/Chipsets Send Data to a Mac's Display
694(7)
How 2D Graphics Acceleration Works
701(1)
How 3D Graphics Acceleration Works
702(8)
Video Compression Acceleration
710(1)
Video Cards/Chipsets Used in the Current Macs
711(5)
Other Video Hardware
716(2)
Resources for Further Study
718(1)
Video Capture, Digital Video, and TV Tuning
719(24)
How the Mac Works with Video
720(8)
Capturing Video
728(7)
Exporting Video
735(5)
TV Tuning
740(1)
Resources for Further Study
741(2)
Audio In/Out, Sound, and MIDI
743(32)
How Computer Audio Works
744(12)
The Audio Abilities Built Into the Mac
756(4)
Recording Audio
760(9)
Additional Audio Hardware
769(3)
Troubleshooting Audio Problems
772(2)
Resources for Further Study
774(1)
Printers
775(36)
How Laser Printers Work
776(6)
How Ink-Jet Printers Work
782(1)
Printer Resolutions, Languages, and Other Specs
783(9)
Connecting and Using a Printer
792(10)
Network Printing
802(4)
Troubleshooting Printer Problems
806(3)
Resources for Further Study
809(2)
Serial Ports
811(20)
What Are Serial Ports?
812(4)
Serial Port Devices Still Being Used
816(1)
Adding Serial Ports to the Power Mac
817(7)
Serial Port Cards for the Original iMac
824(2)
USB-to-Serial-Port Adapters
826(1)
Serial Port Devices by Network
826(3)
Resources for Further Study
829(2)
Modems
831(38)
How Modems Work
832(13)
Connecting and Using a Modem
845(15)
Other Modem Features
860(3)
Portable Mac Modems and Cell Phones
863(1)
Protecting Your Modem and Mac from Power Surges
864(1)
Troubleshooting Common Modem and Connection Problems
865(3)
Resources for Further Study
868(1)
PART 3 NETWORKING AND THE INTERNET
Mac Networking
869(42)
Network Cabling
870(12)
Network Protocols
882(7)
Setting Up and Using File Sharing on a Mac
889(16)
Intranets
905(1)
Network Security
905(2)
Troubleshooting Network Issues
907(3)
Resources for Further Study
910(1)
AirPort Wireless Networking
911(46)
An Introduction to How AirPort Works
912(7)
Creating an AirPort Network
919(25)
Installing an AirPort Card
944(10)
Troubleshooting AirPort
954(2)
Resources for Further Study
956(1)
Mac Networks and the Internet
957(26)
Running Web and FTP Servers on the Mac
958(12)
Sharing Internet Access with the Network
970(5)
Securing Your Mac/Network from the Internet
975(5)
Resources for Further Study
980(3)
ISDN
983(18)
How ISDN Works
984(3)
ISDN Hardware
987(4)
Choosing and Installing ISDN
991(10)
Cable Modem and DSL Issues
1001(20)
How Cable Modems Work
1002(7)
How DSL Connections Work
1009(4)
DHCP Servers and the Mac OS
1013(7)
Resources for Further Study
1020(1)
PART 4 MACINTOSH OPERATING SYSTEM TROUBLESHOOTING
Mac OS Startup
1021(18)
The Startup Process
1022(4)
Startup Key Combinations
1026(6)
Troubleshooting the Startup Process
1032(6)
Resources for Further Study
1038(1)
Freezes, Force Quits, and Crashes
1039(20)
Application Crashes
1041(9)
Freezes and Hangs
1050(3)
Dealing with Extension Conflicts
1053(5)
Resources for Further Study
1058(1)
Regular Mac Maintenance
1059(28)
Rebuilding the Desktop
1060(2)
Verifying Your System File
1062(1)
Checking Your Hard Drive for Problems
1063(1)
Defragmenting Hard Drives
1064(2)
Updating Drivers
1066(1)
Checking for Viruses
1067(1)
Performing a Clean Install of the Mac OS
1068(1)
Reformatting Your Hard Drive
1069(1)
Removing Orphaned Preferences
1070(1)
Deleting Duplicate Files and Applications
1071(1)
Checking for Unused Extensions and Control Panels
1072(1)
Creating a Backup Strategy
1073(13)
Resources for Further Study
1086(1)
Viruses
1087(28)
What Is a Virus?
1088(8)
Preventing, Detecting, and Dealing with Virus Infections
1096(7)
Choosing and Maintaining AntiVirus Tools
1103(6)
Beware Virus Hoaxes
1109(4)
Resources for Further Study
1113(2)
Working with Other Platforms
1115(26)
Sharing Disks and Documents
1116(12)
Sharing a Network between Platforms
1128(6)
Macs Can Run Windows (and Linux, DOS, and Even OS/2)
1134(4)
Non-Macs Can Run the Mac OS
1138(2)
Resources for Further Study
1140(1)
Looking Ahead: The Power Mac Cube and Mac OS X
1141(18)
The Power Mac G4 Cube
1142(3)
Mac OS X
1145(12)
Resources for Further Study
1157(2)
Index 1159

Supplemental Materials

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