Trust in the Balance Building Successful Organizations on Results, Integrity, and Concern

by Shaw, Robert B.

• ISBN13: 9780787902865
• ISBN10: 0787902861
• Edition: 1st
• Format: Paperback
• Copyright: 1997-04-11
• Publisher: Jossey-Bass

Summary

Acquire the best asset of allYour business is either enhanced by the presence of trust or held back by the presence of distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first. -- Craig E. Weatherup, president, PepsiCo, Inc.If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality. He then provides an assessment survey to help you determine how you and your organization measures up trust-wise, and offers action steps for overcoming trust dilemmas such as those that arise during reinvention efforts. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.

Author Biography

ROBERT BRUCE SHAW is a co-author of Organizational Architecture and Discontinuous Change and principal of Princeton Management Consulting Group. He lives in Washington Crossing, NJ.

Table of Contents

Preface	xi	(8)
The Author	xix
Part One: Trust: A Foundation for Organizational Success	1	(38)
1 The Power of Trust in a Changing World	3	(18)
2 Defining Trust: The Basics	21	(18)
Part Two: The Imperatives of Trust: Results, Integrity, Concern	39	(62)
3 Achieving Business Results	43	(18)
4 Acting with Integrity	61	(22)
5 Demonstrating Concern	83	(18)
Part Three: Creating Trust-Based Organizations	101	(52)
6 Building Trust Through Leadership	105	(18)
7 Building Trust Through Organizational Architecture	123	(16)
8 Building Trust Through Organizational Culture	139	(14)
Part Four: Trust Lost, Trust Regained	153	(72)
9 Managing the Dilemmas of Trust	157	(24)
10 Regaining Lost Trust	181	(20)
11 Sustaining Trust into the Future	201	(12)
Trust-Building Resources	213	(12)
Resource One: Organization Assessment Summary	213	(2)
Resource Two: Leadership Assessment Survey	215	(10)
Notes	225	(8)
Index	233