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9781420068900

Trust Management in Virtual Work Environments: A Human Factors Perspective

by ;
  • ISBN13:

    9781420068900

  • ISBN10:

    1420068903

  • Format: Hardcover
  • Copyright: 2008-04-28
  • Publisher: CRC Press

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Summary

Already a significant human factor issue, trust is an especially hot topic in today's business world where so much of the contact is virtual. Providing the very first elaboration on this subject, the authors conduct an interdisciplinary investigation into the various facets of trust as they relate to the design and management of virtual business environments. They explore trust between organizations, between business partners, as well as trust between employer and employee. Involving theory and practice, this work provides the first scientific and systematic evaluation of global trends and practices regarding trust between people in all aspects of their professional lives.

Table of Contents

List of Figuresp. ix
List of Graphsp. xi
List of Tablesp. xiii
Forewordp. xv
Prefacep. xvii
About the Authorsp. xix
Theoretical Framework for Trust Managementp. 1
Ethical Understanding of Trust and Management Ethics in Great World Religionsp. 1
Historical Overview of Management Ethics Developmentp. 11
Theoretical Approaches to Trustp. 16
Factors Affecting Generalized Trustp. 44
Trust versus Controlp. 57
Modeling Trust Systemsp. 66
Methodology of Trust Measurementp. 76
Main Assumptions and Principles in Building Trust Systemsp. 85
Principles of Trust Buildingp. 85
Influence of Communication on Trust Developmentp. 96
Managing Trust in Leadersp. 102
Trust Building in Relations between Business and Client (B2C)p. 112
Trust Building in Relations between Business and Business (B2B)p. 125
Virtual Organizationsp. 137
The Multifaceted Nature of Virtual Organizationsp. 137
Models of Virtual Organizationsp. 150
Virtual Organization Managementp. 160
Trust as a Foundation for Virtual Organization Functioningp. 170
Practical Strategies for Trust Management in Virtual Organizationsp. 181
Trust as the Principal Component of Organizational Strategyp. 181
Developing and Maintaining Trust in Virtual Organizationsp. 192
Real Examples of Virtual Organizationsp. 202
Empirical Evidence of Trust Managementp. 211
Indexp. 219
Table of Contents provided by Ingram. All Rights Reserved.

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