Trust and Organizations Confidence Across Borders

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  • Format: Hardcover
  • Copyright: 2013-12-18
  • Publisher: Palgrave Macmillan
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An increasing number of people work in organizations that 'trade in trust'. Institutions such as banks, accounting firms, schools, and hospitals require customers, students, and patients to have confidence in the experience and professional expertise of the staff, as well as in the effectiveness of the regulations, rules, and systems in place for quality control. What mechanisms have developed in modern society to create, manage, maintain, and convey trust in companies, public administrations, and civil society organizations? What takes place in the encounter between different cultures of confidence and what happens when confidence in or between organizations is shattered?

Trust and Organizations gathers an interdisciplinary group of academics to contextualize the dilemmas resulting from the institutionalization of trust and confidence in a wide selection of organizational settings. The importance of trust is highlighted in relation to different types of borders or boundaries - institutional, organizational, and geographical - as the overlapping and blurring of such boundaries is becoming one of the main characteristics of an increasingly transnational and re-regulated world.

Author Biography

Bengt Kristensson Uggla holds the Amos Anderson Professorship in Philosophy, Culture and Corporate Management at Åbo Akademi University in Finland and is Lecturer in religion and theological sciences. He has previously published various books which, from an interdisciplinary perspective, discuss the problems associated with interpretation.
Marta Reuter is Researcher at the Department of Political Science at Stockholm University and Stockholm Centre for Organizational Research (Score), Sweden. Her research focuses on the civil society and its organisations, and her primary interest is the transnational dimension in the organisation of civil society.
Filip Wijkström is Professor of Business Administration at Stockholm University, Sweden, with a focus on the management of operations in the public and non-profit sectors. He is currently editing an anthology, The Civil Society in the Society Contract (European Civil Society Press, 2012).

Table of Contents

1. Trust Contextualized: Confidence in Theory and Practice; Bengt Kristensson Uggla, Marta Reuter and Filip Wijkström
2. Currency for Europe: Monetary Solidity, Trust and Identification across National Borders; Johan Fornäs
3. Can Auditing Generate Trust? The Organisation of Auditing and the Quality of Government; Maria Gustavson and Bo Rothstein
4. From Global Consumer Power to Local Worker Power; Niklas Egels-Zandén
5. The Certification Paradox: Monitoring as a Solution and a Problem; Ingrid Gustafsson and Kristina Tamm Hallström
6. The Triumph of Feelings: On the Power of Imagery in Business; Lars Strannegård
7. The Creation of a Crisis of Confidence: A Study of the Mediatization of the Red Cross; Pernilla Petrelius Karlberg, Maria Grafström and Karolina Windell
8. Trust in the Monitoring of Publicly Funded Services: A Case Study of Two Outsourced Care Homes for the Elderly; Eva Hagbjer, Johnny Lind and Ebba Sjögren
9. The Grammar of Trust as Ethical Challenge; Bengt Kristensson Uggla
10. The Historical Incubators of Trust in Sweden: From the Rule of Blood to the Rule of Law; Lars Trägårdh
List of Contributors

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