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Dr. Karen Otazo is a global executive coach and thinking partner for executives in multinational organizations as well as a leader of seminars for groups interested in maximizing their potential at work. More than 25 years of working in the U.S., China, India, Indonesia, Hong Kong, the UK, the Netherlands, France, Belgium, and Singapore, have given her a broad perspective on the challenges facing executives in companies of all sizes from boutique consulting firms or start-up nonprofits to global corporations, joint ventures, and strategic alliances.
Her results-oriented approach has enabled her to build a blue chip client list that includes Ahold, AlliedSignal, American National Can, Amgen, ARCO, Avery Dennison, BankBoston, Booz Allen Hamilton, Central London Partnership, Chase Bank, Colgate-Palmolive, Colliers, CSFB, Digital, The Economist Group, FMC, Skanska Gammon Construction, General Electric, GlobalOne, Global Marine, Goldman Sachs, Hongkong Land, IBM, Ikea, Jardine Matheson, Lehman Brothers, Marks & Spencer, Motorola, Pixelpark (Bertelsmann), Readers Digest, Schindler, Sprint International, Syngenta, Time/Fortune International, and Vodafone. Many assignments have drawn on her experience with trans-national subsidiaries, joint ventures, and alliances.
Dr. Otazo is author of The Truth About Managing Your Career.
Foreword xiii
Introduction xix
PART I: THE TRUTH ABOUT ASSUMING A LEADERSHIP POSITION 1
TRUTH 1 More-Responsible Roles Require More Mental “Bandwidth” 3
TRUTH 2 Inheriting an Assistant Requires Reeducation 6
TRUTH 3 Staffing Your Leadership Office: Your Assistant Plays a Vital Role 10
TRUTH 4 The Gaps in Your Work Habits Show Up When You Move Up 14
TRUTH 5 The Truth About Effective Leadership Styles 21
TRUTH 6 Soft-Spoken Leadership Requires Stamina 23
TRUTH 7 Bullshit Makes Good Fertilizer–Just Watch Your Step 26
TRUTH 8 Player/Coach Is a Tricky Role, So Make Sure That You Do Both Well 29
TRUTH 9 Caring Leaders Treat Their Teams Like Family 32
TRUTH 10 Innovation Requires Preparation 35
PART III: THE TRUTH ABOUT WHAT YOU SAY AS A LEADER 39
TRUTH 11 Match Your Leadership Message to Your Audience 41
TRUTH 12 Impactful Leaders Speak Simply 44
TRUTH 13 Sound Bites Need to Sizzle 47
TRUTH 14 Your Tone of Voice Should Command Attention 50
TRUTH 15 Names Matter to People, So Get Them Right 53
TRUTH 16 “Coming Attractions” Get Others Tuned in to Your Message 57
PART IV: THE TRUTH ABOUT LEADERSHIP VISION 61
TRUTH 17 What’s the Big Idea? Bring Your Guiding Rules into Everyday Organizational Life 63
TRUTH 18 Stories Help Make Change Clear 67
TRUTH 19 Playing Out the Tape Helps Others Prepare for the Future 70
TRUTH 20 Leaders Frame the Discussion 3
PART V: THE TRUTH ABOUT LEADERSHIP PRESENCE AND POWER 77
TRUTH 21 A Leader Is Always “On” 79
TRUTH 22 Choose Your Battles Carefully 82
TRUTH 23 Your Stress Ripples Across the Organization 85
TRUTH 24 Let Your Energy Be Like Fine Champagne–Not Too Bubbly or Flat 89
TRUTH 25 You Need to “Read” Like a Leader in the Blink of an Eye 92
TRUTH 26 Good Leadership Is the Wise Use of Power 96
PART VI THE TRUTH ABOUT GETTING THINGS DONE 101
TRUTH 27 Often the Best Decision Is Empowering Someone Else to Decide 103
TRUTH 28 Adjust Your Leadership Style to Fit the Employee 106
TRUTH 29 No Good Deed Goes Unpunished 109
TRUTH 30 The Structure Is Not the Organization, Just as the Map Is Not the Territory 112
TRUTH 31 Coming in from the Outside? Pay Your Dues! 115
TRUTH 32 Delegation Is a Confidence Game 119
PART VII: THE TRUTH ABOUT MOTIVATING AND INSPIRING YOUR TEAM 123
TRUTH 33 Questions Unite; Answers Divide 125
TRUTH 34 Feedback Is the Best Kind of Criticism 128
TRUTH 35 You Have More Than the Carrot and the Stick 131
TRUTH 36 Quick Coaching Keeps Your Team on Course 134
TRUTH 37 Little Things Mean a Lot 136
PART VIII: THE TRUTH ABOUT MOLDING YOUR TEAM 139
TRUTH 38 A Leader Cares Passionately About Developing People 141
TRUTH 39 Succession Planning Ensures Your Bench Strength 144
TRUTH 40 Your Team Is Key to Your Success, So Vet Them Well 149
TRUTH 41 Dedicate Your Coaching Time Where It Does the Most Good 152
TRUTH 42 Awkward Discussions Are Tough; Play Offense, Not Defense 155
PART IX: THE TRUTH ABOUT YOUR LEADERSHIP REPUTATION 159
TRUTH 43 Ideas Come Across Differently with Different Media 161
TRUTH 44 You Can’t Hide the Sun with Your Hand: Be Honest 165
TRUTH 45 Spouses and Partners Must Be on Their Best Behavior 169
TRUTH 46 You Don’t Get Your Meat Where You Get Your Potatoes 173
TRUTH 47 Don’t Get Tangled in the Grapevine 176
PART X: THE TRUTH ABOUT YOUR CONNECTIONS 179
TRUTH 48 You Can’t Microwave Your Leadership Relationships 181
TRUTH 49 Your Network Is Your Lifeline to Influence and Information 185
TRUTH 50 Peers and Power Are a Potent Mix 188
TRUTH 51 It’s Lonely at the Top; Keep It That Way 191
TRUTH 52 Trust and Loyalty Are Long-Term Goals 194
References 199
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
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