Ultimate Performance Measuring Human Resources at Work

by Burkholder, Nicholas C.; Golas, Scott; Shapiro, Jeremy P.

• ISBN13: 9780471741213
• ISBN10: 0471741213
• Edition: 1st
• Format: Hardcover
• Copyright: 2007-04-20
• Publisher: Wiley

Summary

Meeting the challenges of high-performance HR Until 1760 ships routinely disappeared, ran aground, or sank because seafarers could not measure longitude. The cost in life and property was immense. Today, business faces a similar challenge, as the failure to measure human resources performance is just as costly and deadly to modern organizations. Senior executives once considered HR a "soft," unavoidable cost of doing business, responsible for compensation, employee transactions, company functions, workforce problems, and legal issues. Three factors changed this perception: the significant impact of high-performance HR, the implications of poorly performing HR, and soaring HR operating expenses. These factors have led to an increased demand and focus on HR metrics. Ultimate Performance approaches this challenge by providing clear, proven measurement solutions that will optimize the performance of people and businesses.

Author Biography

Nicholas C. Burkholder is the Managing Director and Chair of OnPerformance, Inc. and founder of Staffing.org. He is actively engaged in the development and application of performance frameworks which enable organizations to achieve optimum results.

Scott Golas applies insight and realism shaped over twenty years in HR and outsourcing to demystify the rapidly evolving business of HR and workforce issues.

Jeremy Shapiro is a Vice President at Bernard Hodes Group's Hodes iQ, bringing next-generation talent acquisition and technology solutions to HR management across the world.

Table of Contents

Preface	p. vii
Introduction	p. ix
Imperatives of Metrics	p. 1
A Path to Alignment	p. 15
Supporting Human Capital Decision Making	p. 23
Employee Assets and Contribution	p. 35
Employee Contribution to Risk	p. 47
The Employee Lifecycle-A Metrics Roadmap from the C-Level	p. 59
Missions, Objectives, and Metrics	p. 71
Measuring Staffing-A Better Approach to Hiring Metrics	p. 93
Beyond Hiring-Metrics for Employee Development and Retention	p. 113
Succession Planning and Internal Mobility	p. 141
Current Measurement Practices-Lessons from the Field	p. 169
Case Studies-Metrics in Action	p. 189
Human Capital and Organizational Performance	p. 207
HR Outsourcing and Metrics	p. 221
A Practical Guide to Building Your Ultimate Dashboard	p. 235
Conclusion	p. 253
References	p. 259
About the Contributing Authors	p. 263
Index	p. 267
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