Undercover User Experience Design

by Bowles, Cennydd; Box, James

• ISBN13: 9780321719904
• ISBN10: 0321719905
• Edition: 1st
• Format: Paperback
• Copyright: 2010-09-17
• Publisher: New Riders

Summary

Once you catch the user experience bug, the world changes. Doors open the wrong way, websites don't work, and companies don't seem to care. And while anyone can learn the UX remedies usability testing, personas, prototyping and so on unless your organization 'gets it', putting them into practice is trickier. Undercover User Experience is a pragmatic guide from the front lines, giving frank advice on making UX work in real companies with real problems. Readers will learn how to fit research, ideation, prototyping and testing into their daily workflow, and how to design good user experiences under the all-too-common constraints of time, budget and culture.

Author Biography

Cennydd Bowles and James Box are user experience designers for Clearleft, a successful web consultancy in Brighton, UK. Both are active contributors to the design community, speaking regularly at conferences across the globe (SXSW, EuroIA, Web Apps Summit), writing for influential publications (A List Apart, Johnny Holland, net magazine) as well as finding time to co-found UX London-the UK's leading user experience design conference. Above all, Cennydd and James are passionate about making the web a better place through debate, advocacy and action.

Table of Contents

Going Undercover	p. 1
The Undercover Manifesto	p. 3
Exploring the Problem	p. 5
Hit the Ground Running	p. 6
Defining the Problem	p. 13
Culture	p. 19
User Research Under the Radar	p. 23
Research Outputs	p. 33
Generating Ideas	p. 41
Sketching	p. 43
Collaborative Design	p. 51
Sharing the Spark	p. 62
Design Principles	p. 64
Making It Real	p. 69
Design Deliverables	p. 71
Fidelity	p. 81
Better Deliverables	p. 90
Refining Your Solution	p. 97
The Nature of Iteration	p. 98
Testing with Users	p. 99
Critique	p. 113
After Launch	p. 123
Working with	p. 131
Working with Developers	p. 132
Working with Visual Designers	p. 136
Working with Content Specialists	p. 139
Working with Product Owners	p. 141
Working with Marketers	p. 144
Working with SEO Specialists	p. 146
Working with Senior Managers	p. 150
Working with Agile	p. 153
Where Next?	p. 159
UX Leadership	p. 168
Moving On	p. 172
Over to You	p. 176
Index	p. 178
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