Elements of Communication | |
Human Communication: What And Why | p. 2 |
Communication Defined | p. 4 |
Communication Is Human | p. 4 |
Communication Is a Process | p. 4 |
Communication Is Symbolic | p. 6 |
Types of Communication | p. 6 |
Intrapersonal Communication | p. 6 |
Dyadic/Interpersonal Communication | p. 7 |
Small Group Communication | p. 8 |
Public Communication | p. 8 |
Mass Communicaton | p. 8 |
Functions of Communication | p. 9 |
Physical Needs | p. 9 |
Identity Needs | p. 10 |
Social Needs | p. 11 |
Practical Needs | p. 11 |
Modeling Communication | p. 12 |
A Linear Model | p. 12 |
A Transactional Model | p. 15 |
Communication Competence: What Makes an Effective Communicator? | p. 18 |
Communication Competence Defined | p. 18 |
Characteristics of Competent Communicators | p. 21 |
Clarifying Misconceptions About Communication | p. 24 |
Communication Does Not Always Require Complete Understanding | p. 24 |
Communication Is Not Always a Good Thing | p. 26 |
No Single Person or Event Causes Another's Reaction | p. 26 |
Communication Will Not Solve All Problems | p. 26 |
Meanings Rest in People, Not Words | p. 26 |
Communication Is Not Simple | p. 26 |
More Communication Is Not Always Better | p. 27 |
Summary | p. 28 |
Key Terms | p. 28 |
Activities | p. 29 |
For Further Exploration | p. 30 |
Perception, The Self, and Communication | p. 32 |
Perceiving Others | p. 34 |
Narratives and Perception | p. 34 |
Common Perceptual Tendencies | p. 36 |
Situational Factors Influencing Perception | p. 39 |
Perception and Culture | p. 41 |
Empathy and Perception | p. 43 |
Perceiving the Self | p. 48 |
Self-Concept Defined | p. 48 |
Communication and Development of the Self | p. 49 |
Culture and the Self-Concept | p. 52 |
The Self-Concept, Personality, and Communication | p. 54 |
The Self-Fulfilling Prophecy | p. 55 |
Identity Management: Communication as Impression Management | p. 58 |
Public and Private Selves | p. 58 |
Characteristics of Identity Management | p. 59 |
Why Manage Impressions? | p. 63 |
How Do We Manage Impressions? | p. 63 |
Impression Management and Honesty | p. 65 |
Summary | p. 69 |
Key Terms | p. 69 |
Activities | p. 70 |
For Further Exploration | p. 71 |
Language | p. 74 |
The Nature of Language | p. 76 |
Language Is Symbolic | p. 76 |
Meanings Are in People, Not Words | p. 77 |
Language Is Rule-Governed | p. 78 |
The Power of Language | p. 81 |
Language Shapes Attitudes | p. 81 |
Language Reflects Attitudes | p. 85 |
Troublesome Language | p. 88 |
The Language of Misunderstandings | p. 88 |
Disruptive Language | p. 94 |
Evasive Language | p. 96 |
Gender and Language | p. 98 |
Content | p. 99 |
Reasons for Communicating | p. 99 |
Conversational Style | p. 100 |
Nongender Variables | p. 101 |
Culture and Language | p. 103 |
Verbal Communication Styles | p. 103 |
Language and Worldview | p. 106 |
Language Use in North American Culture | p. 109 |
Summary | p. 110 |
Key Terms | p. 111 |
Activities | p. 111 |
For Further Exploration | p. 112 |
Listening | p. 114 |
Misconceptions About Listening | p. 116 |
Listening and Hearing Are Not the Same Thing | p. 116 |
Listening Is Not a Natural Process | p. 118 |
Listening Requires Effort | p. 119 |
All Listeners Do Not Receive the Same Message | p. 119 |
Overcoming Challenges to Effective Listening | p. 119 |
Faulty Listening Behaviors | p. 119 |
Reasons For Poor Listening | p. 121 |
Personal Listening Styles | p. 126 |
Content-Oriented | p. 126 |
People-Oriented | p. 126 |
Action-Oriented | p. 126 |
Time-Oriented | p. 127 |
Informational Listening | p. 127 |
Don't Argue or Judge Prematurely | p. 128 |
Separate the Message from the Speaker | p. 129 |
Be Opportunistic | p. 129 |
Look for Key Ideas | p. 130 |
Ask Questions | p. 130 |
Paraphrase | p. 131 |
Take Notes | p. 133 |
Critical Listening | p. 134 |
Listen for Information Before Evaluating | p. 135 |
Evaluate the Speaker's Credibility | p. 135 |
Examine the Speaker's Evidence and Reasoning | p. 135 |
Examine Emotional Appeals | p. 136 |
Empathic Listening | p. 137 |
Advising | p. 138 |
Judging | p. 138 |
Analyzing | p. 139 |
Questioning | p. 140 |
Supporting | p. 142 |
Prompting | p. 143 |
Paraphrasing | p. 143 |
When and How to Help? | p. 146 |
Summary | p. 147 |
Key Terms | p. 148 |
Activities | p. 148 |
For Further Exploration | p. 149 |
Nonverbal Communication | p. 152 |
Characteristics of Nonverbal Communication | p. 154 |
Nonverbal Communication Exists | p. 155 |
Nonverbal Behavior Has Communicative Value | p. 155 |
Nonverbal Communication Is Primarily Relational | p. 156 |
Nonverbal Communication Is Ambiguous | p. 157 |
Nonverbal Communication Is Different from Verbal Communication | p. 159 |
Nonverbal Skills Are Important | p. 159 |
Influences on Nonverbal Communication | p. 160 |
Culture | p. 160 |
Gender | p. 161 |
Functions of Nonverbal Communication | p. 163 |
Repeating | p. 163 |
Substituting | p. 163 |
Complementing | p. 163 |
Accenting | p. 164 |
Regulating | p. 164 |
Contradicting | p. 164 |
Deceiving | p. 165 |
Types of Nonverbal Communication | p. 167 |
Posture and Gesture | p. 168 |
Face and Eyes | p. 168 |
Voice | p. 170 |
Touch | p. 171 |
Physical Attractiveness | p. 173 |
Clothing | p. 174 |
Distance | p. 176 |
Time | p. 178 |
Territoriality | p. 178 |
Environment | p. 179 |
Summary | p. 180 |
Key Terms | p. 181 |
Activities | p. 181 |
For Further Exploration | p. 183 |
Interpersonal Communication | |
Understanding Interpersonal Relationships | p. 186 |
Characteristics of Interpersonal Relationships | p. 188 |
What Makes Communication Interpersonal? | p. 188 |
Interpersonal Communication and the Internet | p. 189 |
Content and Relational Messages | p. 190 |
Metacommunication | p. 192 |
Intimacy in Interpersonal Relationships | p. 193 |
Dimensions of Intimacy | p. 193 |
Male and Female Intimacy Styles | p. 194 |
Cultural Influences on Intimacy | p. 195 |
Relational Development and Maintenance | p. 197 |
A Developmental Perspective | p. 197 |
A Dialectical Perspective | p. 201 |
Characteristics of Relational Development and Maintenance | p. 205 |
Self-Disclosure in Interpersonal Relationships | p. 206 |
Models of Self-Disclosure | p. 207 |
Characteristics of Effective Self-Disclosure | p. 210 |
Guidelines for Appropriate Self-Disclosure | p. 213 |
Alternatives to Self-Disclosure | p. 214 |
Summary | p. 220 |
Key Terms | p. 220 |
Activities | p. 221 |
For Further Exploration | p. 222 |
Improving Interpersonal Relationships | p. 226 |
Communication Climates in Interpersonal Relationships | p. 228 |
Confirming and Disconfirming Messages | p. 228 |
How Communication Climates Develop | p. 231 |
Creating Positive Communication Climates | p. 232 |
Managing Interpersonal Conflict | p. 235 |
The Nature of Conflict | p. 235 |
Styles of Expressing Conflict | p. 236 |
Characteristics of an Assertive Message | p. 239 |
Gender and Conflict Style | p. 243 |
Cultural Influences on Conflict | p. 245 |
Methods of Conflict Resolution | p. 247 |
Steps in Win-Win Problem Solving | p. 250 |
Summary | p. 254 |
Key Terms | p. 254 |
Activities | p. 255 |
For Further Exploration | p. 255 |
Communication in Groups | |
The Nature of Groups | p. 260 |
What Is a Group? | p. 262 |
Interaction | p. 262 |
Interdependence | p. 263 |
Time | p. 264 |
Size | p. 264 |
Goals | p. 265 |
Goals of Groups and Their Members | p. 265 |
Individual Goals | p. 265 |
Group Goals | p. 266 |
Types of Groups | p. 267 |
Learning Groups | p. 267 |
Problem-Solving Groups | p. 267 |
Social Groups | p. 269 |
Growth Groups | p. 269 |
Characteristics of Groups | p. 269 |
Rules and Norms | p. 270 |
Roles | p. 272 |
Patterns of Interaction | p. 277 |
Decision-Making Methods | p. 279 |
Cultural Influences on Group Communication | p. 281 |
Individualism versus Collectivism | p. 282 |
Power Distance | p. 283 |
Uncertainty Avoidance | p. 284 |
Task versus Social Orientation | p. 284 |
Short- versus Long-Term Orientation | p. 285 |
Summary | p. 285 |
Key Terms | p. 285 |
Activities | p. 286 |
For Further Exploration | p. 286 |
Solving Problems in Groups | p. 288 |
Problem Solving in Groups: When and Why | p. 290 |
Advantages of Group Problem Solving | p. 290 |
When to Use Groups for Problem Solving | p. 292 |
Group Problem-Solving Formats | p. 294 |
Types of Problem-Solving Groups | p. 294 |
Computer-Mediated Groups | p. 296 |
Approaches and Stages in Problem Solving | p. 297 |
A Structured Problem-Solving Approach | p. 297 |
Developmental Stages in Problem-Solving Groups | p. 303 |
Maintaining Positive Relationships | p. 305 |
Basic Skills | p. 305 |
Building Cohesiveness | p. 305 |
Leadership and Power in Groups | p. 308 |
Power in Groups | p. 308 |
What Makes Leaders Effective? | p. 311 |
Overcoming Dangers in Group Discussion | p. 316 |
Information Underload and Overload | p. 316 |
Unequal Participation | p. 316 |
Pressure to Conform | p. 318 |
Summary | p. 319 |
Key Terms | p. 320 |
Activities | p. 320 |
For Further Exploration | p. 321 |
Public Communication | |
Choosing and Developing a Topic | p. 326 |
Choosing a Topic | p. 329 |
Look for a Topic Early | p. 329 |
Choose a Topic That Interests You | p. 329 |
Defining Purpose | p. 329 |
General Purpose | p. 330 |
Specific Purpose | p. 330 |
The Thesis Statement | p. 332 |
Analyzing the Speaking Situation | p. 333 |
The Listener: Audience Analysis | p. 333 |
The Occasion | p. 338 |
Gathering Information | p. 340 |
Internet Research | p. 340 |
Library Research | p. 343 |
Interviewing | p. 344 |
Personal Observation | p. 344 |
Survey Research | p. 345 |
Sample Speech | p. 346 |
Summary | p. 348 |
Key Terms | p. 349 |
Activities | p. 349 |
For Further Exploration | p. 350 |
Organization and Support | p. 352 |
Structuring the Speech | p. 354 |
Working Outline | p. 354 |
Formal Outline | p. 354 |
Speaking Notes | p. 355 |
Principles of Outlining | p. 355 |
Standard Symbols | p. 356 |
Standard Format | p. 356 |
The Rule of Division | p. 356 |
The Rule of Parallel Wording | p. 358 |
Organizing Your Points in a Logical Order | p. 358 |
Using Transitions | p. 362 |
Beginning and Ending the Speech | p. 362 |
The Introduction | p. 362 |
The Conclusion | p. 366 |
Supporting Material | p. 367 |
Functions of Supporting Material | p. 367 |
Types of Supporting Material | p. 369 |
Styles of Support: Narration and Citation | p. 372 |
Using Visual Aids | p. 373 |
Types of Visual Aids | p. 373 |
Media for the Presentation of Visual Aids | p. 375 |
Rules for Using Visual Aids | p. 378 |
Sample Speech | p. 379 |
Summary | p. 383 |
Key Terms | p. 383 |
Activities | p. 383 |
For Further Exploration | p. 384 |
Presenting Your Message | p. 386 |
Dealing with Stage Fright | p. 388 |
Facilitative and Debilitative Stage Fright | p. 388 |
Sources of Debilitative Stage Fright | p. 388 |
Overcoming Debilitative Stage Fright | p. 390 |
Types of Delivery | p. 391 |
Extemporaneous | p. 391 |
Impromptu | p. 392 |
Manuscript | p. 393 |
Memorized | p. 394 |
Practicing the Speech | p. 394 |
Guidelines for Delivery | p. 395 |
Visual Aspects of Delivery | p. 395 |
Auditory Aspects of Delivery | p. 397 |
Offering Constructive Criticism | p. 400 |
Summary | p. 401 |
Key Terms | p. 401 |
Activities | p. 401 |
For Further Exploration | p. 402 |
Informative Speaking | p. 404 |
Types of Informative Speaking | p. 407 |
By Content | p. 407 |
By Purpose | p. 407 |
Informative Versus Persuasive Topics | p. 408 |
An Informative Topic Tends to Be Noncontroversial | p. 408 |
The Informative Speaker Does Not Intend to Change Audience Attitudes | p. 408 |
Techniques of Informative Speaking | p. 409 |
Define a Specific Informative Purpose | p. 409 |
Create Information Hunger | p. 410 |
Make It Easy to Listen | p. 411 |
Emphasize Important Points | p. 411 |
Use a Clear Organization and Structure | p. 412 |
Use Supporting Material Effectively | p. 414 |
Use Clear, Simple Language | p. 414 |
Generate Audience Involvement | p. 415 |
Sample Speech | p. 417 |
Summary | p. 424 |
Key Terms | p. 424 |
Activities | p. 424 |
For Further Exploration | p. 425 |
Persuasive Speaking | p. 426 |
Characteristics of Persuasion | p. 428 |
Persuasion Is Not Coercive | p. 428 |
Persuasion Is Usually Incremental | p. 428 |
Persuasion Is Interactive | p. 430 |
Persuasion Can Be Ethical | p. 430 |
Categorizing Types of Persuasion | p. 432 |
By Types of Proposition | p. 432 |
By Desired Outcome | p. 433 |
By Directness of Approach | p. 434 |
Creating the Persuasive Message | p. 436 |
Set a Clear, Persuasive Purpose | p. 436 |
Structure the Message Carefully | p. 437 |
Use Solid Evidence | p. 439 |
Avoid Fallacies | p. 441 |
Adapting to the Audience | p. 442 |
Establish Common Ground | p. 443 |
Organize According to the Expected Response | p. 443 |
Neutralize Potential Hostility | p. 444 |
Building Credibility as a Speaker | p. 445 |
Competence | p. 445 |
Character | p. 446 |
Charisma | p. 446 |
Sample Speech | p. 447 |
Summary | p. 451 |
Key Terms | p. 452 |
Activities | p. 452 |
For Further Exploration | p. 453 |
Appendix | |
Interviewing | p. 457 |
The Nature of Interviewing | p. 458 |
Interviewing Defined | p. 458 |
How Interviewing Differs from Conversation | p. 460 |
Planning the Interview | p. 460 |
The Interviewer's Role | p. 460 |
The Interviewee's Role | p. 466 |
Conducting the Interview | p. 467 |
Stages of an Interview | p. 467 |
The Interviewer's Responsibilities | p. 468 |
The Interviewee's Responsibilities | p. 469 |
The Selection Interview | p. 470 |
Employment Strategies | p. 470 |
Tips for the Interviewee | p. 471 |
The Information Gathering Interview | p. 475 |
Prepare for the Interview | p. 476 |
Choose the Right Interviewee | p. 476 |
Informational Interviewing Tips | p. 476 |
Other Interview Types | p. 477 |
The Persuasive Interview | p. 477 |
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