Understanding Management

by Daft, Richard L.; Marcic, Dorothy

• ISBN13: 9780324259186
• ISBN10: 0324259182
• Edition: 4th
• Format: Paperback
• Copyright: 2003-03-07
• Publisher: South-Western College Pub

Summary

Understanding Management combines classic management concepts with emerging trends and issues in a concise, exciting, and user-friendly format. The theme of the fourth edition is the 'new workplace' highlighting how technology and other influences have changed the traditional organizations and the impact on their members. The goal since the first edition has been to provide a practical and hands-on alternative to the traditional and comprehensive texts on the market.

Table of Contents

Preface	vii
About the Authors	xvii
PART 1 MANAGERS IN LEARNING ORGANIZATIONS	3	(46)
Managing the New Workplace	4	(45)
The Definition of Management	7	(1)
Organizational Performance	8	(1)
Best Practices How Joe Torre Brings Out the Best in His Players	9	(1)
Management Skills	10	(1)
Management Types	10	(1)
What Is It Like to Be a Manager?	11	(2)
Manager Activities	11	(1)
Manager Roles	12	(1)
Managing in Small Businesses and Not-for-Profit Organizations	13	(1)
Focus on Skills Do You Really Want to Be a Manager?	14	(1)
Digital, Inc. Dating in Bytes	15	(1)
Management and the New Workplace	16	(6)
Forces on Organizations	18	(1)
New Management Competencies	19	(1)
Application: Managing Crises and Unexpected Events	20	(2)
Focus on Leadership American Express Responds	22	(5)
The Learning Organization	23	(1)
Managing the Technology-Driven Workplace	24	(3)
Management and Organization	27	(3)
Classical Perspective	30	(5)
Scientific Management	30	(1)
Bureaucratic Organizations	31	(2)
Administrative Principles	33	(2)
Humanistic Perspective	35	(4)
The Human Relations Movement	35	(1)
The Human Resources Perspective	36	(2)
The Behavioral Sciences Approach	38	(1)
Management Science Perspective	39	(1)
Best Practices What Happened to Paperless?	39	(10)
Total Quality Management	40	(1)
Summary and Management Solution	41	(1)
Discussion Questions	42	(1)
Manager's Workbook	43	(1)
Manager's Workshop	44	(1)
Management in Practice: Ethical Dilemma	44	(1)
Surf the Net	45	(1)
Case for Critical Analysis	45	(4)
PART 2 THE ENVIRONMENT OF MANAGEMENT	49	(94)
The Environment and Corporate Culture	50	(30)
The External Environment	52	(5)
General Environment	54	(3)
Task Environment
Digital, Inc. Unplugged Conversations	59	(3)
Focus on Collaboration The New Golden Rule: Cooperate!	60	(1)
The Organization-Environment Relationship	61	(2)
Environmental Uncertainty	61	(1)
Adapting to the Environment	62	(1)
The Internal Environment: Corporate Culture	63	(4)
Symbols	65	(1)
Stories	65	(1)
Heroes	65	(1)
Slogans	66	(1)
Ceremonies	66	(1)
Environment and Culture	67	(3)
Adaptive Cultures	67	(1)
Types of Cultures	68	(2)
Shaping Corporate Culture for the New Workplace	70	(1)
Best Practices Athene's Culture Nurtures Loyalty and Excellence	70	(2)
New Demands for Managing Corporate Culture	71	(1)
Cultural Leadership	72	(1)
Focus on Leadership Lennar Corporation	72	(1)
Best Practices Eileen Fisher	73	(7)
Summary and Management Solution	74	(1)
Discussion Questions	75	(1)
Manager's Workbook	75	(1)
Manager's Workshop	76	(1)
Management in Practice: Ethical Dilemma	77	(1)
Surf the Net	77	(1)
Case for Critical Analysis	78	(2)
Managing in a Global Environment	80	(30)
A Borderless World	83	(1)
The International Business Environment	84	(1)
Focus on Diversity Cross-Cultural Communication	85	(1)
The Economic Environment	86	(2)
Digital, Inc. World Bank	88	(1)
The Legal-Political Environment	89	(1)
GATT and the World Trade Organization	89	(1)
European Union	90	(1)
Focus on Collaboration GrameenPhone	90	(1)
North American Free Trade Agreement (NAFTA)	91	(1)
The Sociocultural Environment	91	(4)
Social Values	92	(2)
Other Cultural Characteristics	94	(1)
Getting Started Internationally	95	(2)
Outsourcing	95	(1)
Exporting	96	(1)
Licensing	97	(1)
Best Practices Real Time Garments by Li & Fung	97	(1)
Direct Investing	98	(1)
Multinational Corporations	98	(1)
Managing in a Global Environment	99	(3)
Personal Challenges for Global Managers	99	(1)
Managing Cross-Culturally	100	(1)
Global Learning	101	(1)
Summary and Management Solution	102	(1)
Best Practices Virtual Reality: Negotiating the Cross-Cultural Web	102	(8)
Discussion Questions	103	(1)
Manager's Workbook	104	(1)
Manager's Workshop	105	(1)
Management in Practice: Ethical Dilemma	105	(1)
Surf the Net	106	(1)
Case for Critical Analysis	107	(3)
Managerial Ethics and Corporate Social Responsibility	110	(33)
What Is Managerial Ethics?	112	(3)
Criteria for Ethical Decision Making	115	(1)
Utilitarian Approach	115	(1)
Individualism Approach	116	(1)
Focus on Ethics Guidelines for Ethical Decision Making	116	(2)
Moral-Rights Approach	117	(1)
Justice Approach	118	(1)
Factors Affecting Ethical Choices	118	(5)
The Manager	119	(2)
The Organization	121	(2)
What Is Social Responsibility?	123	(1)
Digital, Inc. Resources for Social Responsibility	123	(1)
Organizational Stakeholders	124	(1)
Focus on Collaboration Executives Volunteer to Educate	125	(1)
The Natural Environment	126	(2)
Evaluating Corporate Social Performance	128	(2)
Economic Responsibilities	128	(1)
Legal Responsibilities	128	(1)
Ethical Responsibilities	129	(1)
Discretionary Responsibilities	130	(1)
Managing Company Ethics and Social Responsibility	130	(1)
Best Practices Natural Step	130	(5)
Ethical Individuals	131	(1)
Ethical Leadership	131	(1)
Organizational Structures and Systems	132	(3)
Ethics and the New Workplace	135	(8)
Summary and Management Solution	137	(1)
Discussion Questions	137	(1)
Manager's Workbook	138	(1)
Manager's Workshop	138	(1)
Management in Practice: Ethical Dilemma	139	(1)
Surf the Net	140	(1)
Case for Critical Analysis	140	(3)
PART 3 PLANNING	143	(88)
Organizational Planning and Goal Setting	144	(40)
Overview of Goals and Plans	146	(1)
Purposes of Goals and Plans	147	(2)
Goals in Organizations	149	(1)
Organizational Mission	149	(1)
Focus on Ethics New Horizons	150	(2)
Goals and Plans	151	(1)
Best Practices Start-Up E.piphany Plans to ``Grow Up'' Fast	152	(1)
Hierarchy of Goals	153	(1)
Criteria for Effective Goals	153	(1)
Planning Types and Performance	154	(4)
Management by Objectives	154	(2)
Single-Use and Standing Plans	156	(1)
Contingency Plans	156	(1)
Crisis Management Planning	157	(1)
Focus on Leadership Regulating E-mail in the Workplace	158	(3)
Planning in the New Workplace	161	(3)
Traditional Approaches to Planning	161	(1)
New Workplace Approaches to Planning	162	(2)
Thinking Strategically	164	(2)
What Is Strategic Management?	164	(1)
Purpose of Strategy	165	(1)
Digital, Inc. EBay: Building on Success	166	(2)
The Strategic Management Process	168	(3)
Strategic Formulation versus Implementation	168	(1)
Situation Analysis	168	(3)
Formulating Business-Level Strategy	171	(6)
Porter's Competitive Forces and Strategies	171	(5)
Partnership Strategies	176	(1)
Putting Strategy into Action	177	(7)
Leadership	178	(1)
Human Resources	179	(1)
Summary and Management Solution	179	(1)
Discussion Questions	180	(1)
Manager's Workbook	180	(1)
Manager's Workshop	181	(1)
Management in Practice: Ethical Dilemma	181	(1)
Surf the Net	182	(1)
Case for Critical Analysis	182	(2)
Managerial Decision Making	184	(47)
Types of Decisions and Problems	187	(1)
Programmed and Nonprogrammed Decisions	187	(1)
Digital, Inc. Starbucks Makes a New Connection	188	(3)
Certainty, Risk, Uncertainty, and Ambiguity	189	(2)
Decision-Making Models	191	(3)
Classical Model	191	(1)
Administrative Model	192	(2)
Best Practices Wildland Firefighters	194	(2)
Political Model	195	(1)
Decision-Making Steps	196	(1)
Recognition of Decision Requirement	197	(1)
Focus on Collaboration Oprah, Inc.	197	(4)
Diagnosis and Analysis	198	(1)
Development of Alternatives	198	(1)
Selection of Desired Alternative	199	(1)
Implementation of Chosen Alternative	200	(1)
Evaluation and Feedback	200	(1)
Personal Decision Framework	201	(1)
Increasing Participation in Decision Making	202	(6)
The Vroom-Jago Model	203	(3)
New Decision Approaches for the New Workplace	206	(2)
Focus on Collaboration At Brady: ``From No to Yo''	208	(1)
Using Information Technology for Decision Making	209	(1)
Information Technology	210	(2)
Data versus Information	210	(1)
Characteristics of Useful Information	211	(1)
Types of Information Systems	212	(2)
Operations Information Systems	212	(1)
Management Information Systems	213	(1)
The Internet and E-Business	214	(4)
E-Business Strategies	216	(1)
E-Marketplaces	217	(1)
Focus on Collaboration Grant J. Hunt Co. Likes the Personal Touch	218	(1)
Customer Relationship Management	219	(1)
Management Implications of Information Technology	219	(3)
Improved Employee Effectiveness	219	(1)
Increased Efficiency	220	(1)
Empowered Employees	221	(1)
Information Overload	221	(1)
Enhanced Collaboration	222	(1)
Organizational Learning	222	(1)
IT Trends in the New Workplace	222	(9)
Instant Messaging	222	(1)
Wireless Internet	223	(1)
Peer-to-Peer File Sharing	223	(1)
Summary and Management Solution	224	(1)
Discussion Questions	225	(1)
Manager's Workbook	225	(1)
Manager's Workshop	226	(1)
Management in Practice: Ethical Dilemma	227	(1)
Surf the Net	227	(1)
Case for Critical Analysis	228	(3)
PART 4 ORGANIZING	231	(142)
Fundamentals of Organizing	232	(42)
Organizing the Vertical Structure	234	(4)
Work Specialization	235	(1)
Chain of Command	236	(1)
Span of Management	237	(1)
Focus on Skills How to Delegate	238	(3)
Centralization and Decentralization	239	(2)
Departmentalization	241	(1)
Focus on Skills Delta Forces	241	(4)
Team Approach	243	(2)
Network Approach	245	(1)
Focus on Collaboration Imagination Ltd.	245	(4)
The Virtual Organization Approach	248	(1)
The Horizontal Organization	249	(6)
The Need for Coordination	249	(2)
Task Forces, Teams, and Project Management	251	(2)
Reengineering	253	(2)
Traditional Organizations versus the New Workplace	255	(5)
Horizontal Structure	256	(1)
Open Information	256	(1)
Decentralized Decision Making and Participative Strategy	257	(1)
Empowered Employees and Shared Responsibility	257	(1)
Strong, Adaptive Culture	258	(2)
Factors Shaping Structure	260	(3)
Structure Follows Strategy	260	(2)
Structure Reflects the Environment	262	(1)
Best Practices Salvation Army	263	(5)
Structure Fits the Technology	264	(4)
Summary and Management Solution	268	(1)
Digital, Inc. Noosh, Inc.	268	(6)
Discussion Questions	269	(1)
Manager's Workbook	269	(1)
Manager's Workshop	270	(1)
Management in Practice: Ethical Dilemma	271	(1)
Surf the Net	271	(1)
Case for Critical Analysis	271	(3)
Change and Development	274	(30)
Change and the New Workplace	276	(1)
Model of Planned Organizational Change	277	(2)
Forces for Change	278	(1)
Need for Change	278	(1)
Digital, Inc. Google.com	279	(1)
Initiating Change	280	(3)
Search	280	(1)
Creativity	280	(1)
Idea Champions and New-Venture Teams	281	(2)
Implementing Change	283	(1)
Resistance to Change	283	(1)
Focus on Innovation Frog Design	283	(1)
Focus on Collaboration Making Change Stick	284	(5)
Force-Field Analysis	285	(1)
Implementation Tactics	286	(3)
Types of Planned Change	289	(1)
Technology Changes	290	(1)
New-Product Changes	290	(1)
Best Practices Triumph Motorcycles	290	(2)
Structural Changes	291	(1)
Culture/People Changes	292	(12)
Training and Development	292	(1)
Organizational Development	293	(4)
Summary and Management Solution	297	(1)
Discussion Questions	298	(1)
Manager's Workbook	299	(1)
Manager's Workshop	300	(1)
Management in Practice: Ethical Dilemma	301	(1)
Surf the Net	301	(1)
Case for Critical Analysis	301	(3)
Human Resource Management	304	(34)
The Strategic Role of Human Resource Management	306	(2)
Environmental Influence on HRM	308	(4)
Competitive Strategy	308	(2)
Federal Legislation	310	(2)
The Changing Nature of Careers	312	(2)
The Changing Social Contract	312	(1)
The New Workplace	313	(1)
Focus on Collaboration Home-Based Businesses	314	(1)
Attracting an Effective Workforce	315	(5)
Human Resource Planning	316	(1)
Recruiting	317	(3)
Digital, Inc. 2 Rent a Coder	320	(2)
Selecting	321	(1)
Focus on Skills The Right Way to Interview a Job Applicant	322	(2)
Developing an Effective Workforce	324	(1)
Training and Development	324	(1)
Best Practices Pret A Manger	325	(4)
Performance Appraisal	327	(2)
Maintaining an Effective Workforce	329	(9)
Compensation	329	(1)
Benefits	330	(1)
Termination	331	(2)
Summary and Management Solution	333	(1)
Discussion Questions	333	(1)
Manager's Workbook	334	(1)
Manager's Workshop	334	(1)
Management in Practice: Ethical Dilemma	335	(1)
Surf the Net	335	(1)
Case for Critical Analysis	336	(2)
Managing Diverse Employees	338	(35)
Valuing Diversity	340	(3)
Dimensions of Diversity	341	(1)
Attitudes toward Diversity	342	(1)
Focus on Collaboration Shifting Attitudes	343	(1)
The Changing Workplace	344	(1)
Challenges Minorities Face	345	(1)
Focus on Skills Lopez Negrete Communications	345	(1)
Digital, Inc. BETting on the Internet: BET.com	346	(2)
Management Challenges	347	(1)
Affirmative Action	348	(3)
Current Debates about Affirmative Action	349	(1)
The Glass Ceiling	350	(1)
Current Responses to Diversity	351	(1)
Best Practices Women Entrepreneurs	352	(7)
Changing the Corporate Culture	353	(1)
Changing Structures and Policies	354	(3)
Diversity Awareness Training	357	(2)
Defining New Relationships in Organizations	359	(2)
Emotional Intimacy	359	(1)
Sexual Harassment	360	(1)
Global Diversity	361	(2)
Selection and Training	361	(1)
Communication Differences	362	(1)
Diversity in the New Workplace	363	(10)
Multicultural Teams	363	(1)
Employee Network Groups	364	(1)
Summary and Management Solution	365	(1)
Discussion Questions	366	(1)
Manager's Workbook	367	(1)
Manager's Workshop	367	(1)
Management in Practice: Ethical Dilemma	368	(1)
Surf the Net	369	(1)
Case for Critical Analysis	369	(4)
PART 5 LEADERSHIP	373	(174)
Foundations of Behavior in Organizations	374	(36)
Organizational Behavior	376	(1)
Attitudes	377	(1)
Focus on Ethics St. Luke's	377	(3)
Components of Attitudes	378	(1)
Work-Related Attitudes	379	(1)
Digital, Inc. Gupta Corporation	380	(2)
Conflicts among Attitudes	382	(1)
Perception	382	(2)
Perceptual Selectivity	383	(1)
Perceptual Distortions	383	(1)
Focus on Collaboration Eden Alternative	384	(3)
Attributions	385	(2)
Personality and Behavior	387	(4)
Personality Traits	387	(2)
Emotional Intelligence	389	(1)
Attitudes and Behaviors Influenced by Personality	390	(1)
Focus on Skills What's Your Crisis EQ?	391	(4)
Person-Job Fit	394	(1)
Learning	395	(3)
The Learning Process	395	(1)
Learning Styles	396	(2)
Continuous Learning	398	(1)
Stress and Stress Management	398	(1)
Best Practices Marshall Goldsmith	399	(3)
Type A and Type B Behavior	400	(1)
Causes of Work Stress	400	(2)
Focus on Collaboration The Bourne Identity	402	(8)
Stress Management	403	(2)
Summary and Management Solution	405	(1)
Discussion Questions	405	(1)
Manager's Workbook	406	(1)
Manager's Workshop	407	(1)
Management in Practice: Ethical Dilemma	408	(1)
Surf the Net	408	(1)
Case for Critical Analysis	409	(1)
Leadership in Organizations	410	(32)
The Nature of Leadership	412	(1)
Leadership versus Management	412	(4)
Position Power	414	(1)
Personal Power	414	(1)
Empowerment	415	(1)
Leadership Traits	416	(1)
Focus on Collaboration Andy Pearson Transforms Himself As a Leader	416	(1)
Autocratic versus Democratic Leaders	417	(1)
Focus on Collaboration Hunterdon High School	418	(1)
Behavioral Approaches	419	(1)
Ohio State Studies	419	(1)
Michigan Studies	419	(1)
The Leadership Grid	419	(1)
Contingency Approaches	420	(9)
Fiedler's Contingency Theory	420	(3)
Hersey and Blanchard's Situational Theory	423	(2)
Path-Goal Theory	425	(3)
Substitutes for Leadership	428	(1)
Change Leadership	429	(2)
Charismatic and Visionary Leadership	430	(1)
Transformational Leaders	431	(1)
Focus on Skills Are You a Charismatic Leader?	431	(2)
Leading the New Workplace	432	(1)
Best Practices USS Benfold	433	(1)
Focus on Skills Leading Women	434	(1)
Digital, Inc. PK-35 Soccer Teams	435	(7)
Summary and Management Solution	436	(1)
Discussion Questions	437	(1)
Manager's Workbook	438	(1)
Manager's Workshop	439	(1)
Management in Practice: Ethical Dilemma	439	(1)
Surf the Net	440	(1)
Case for Critical Analysis	440	(2)
Motivation in Organizations	442	(36)
The Concept of Motivation	444	(2)
Foundations of Motivation	446	(1)
Traditional Approach	446	(1)
Human Relations Approach	446	(1)
Human Resource Approach	447	(1)
Contemporary Approach	447	(1)
Content Perspectives on Motivation	447	(1)
Hierarchy of Needs Theory	447	(2)
ERG Theory	449	(2)
Two-Factor Theory	451	(1)
Focus on Collaboration Norsk Hydro: Working Better by Working Less	451	(2)
Acquired Needs Theory	453	(1)
Digital, Inc. General Electric Ebusiness	453	(1)
Process Perspectives on Motivation	454	(1)
Equity Theory	454	(1)
Best Practices Romac Industries	455	(3)
Expectancy Theory	456	(2)
Reinforcement Perspective on Motivation	458	(5)
Reinforcement Tools	459	(1)
Schedules of Reinforcement	460	(3)
Job Design for Motivation	463	(1)
Focus on Skills The Carrot-and-Stick Controversy	463	(5)
Job Simplification	464	(1)
Job Rotation	464	(1)
Job Enlargement	465	(1)
Job Enrichment	465	(1)
Job Characteristics Model	466	(2)
Motivating in the New Workplace	468	(2)
Empowerment	469	(1)
Focus on Leadership 360°	470	(8)
Giving Meaning to Work	471	(1)
Summary and Management Solution	472	(1)
Discussion Questions	473	(1)
Manager's Workbook	474	(1)
Manager's Workshop	474	(1)
Management in Practice: Ethical Dilemma	475	(1)
Surf the Net	475	(1)
Case for Critical Analysis	476	(2)
Communicating in Organizations	478	(36)
Communication and the Manager's Job	480	(3)
What Is Communication?	481	(1)
The Communication Process	482	(1)
Communicating among People	483	(1)
Focus on Skills How to Be a Master Communicator	484	(3)
Communication Channels	484	(3)
Persuasion and Influence	487	(1)
Focus on Collaboration Alicia Keys and India.Arie	487	(2)
Nonverbal Communication	488	(1)
Focus on Skills Voice Training for Managers	489	(3)
Listening	491	(1)
Organizational Communication	492	(1)
Formal Communication Channels	492	(1)
Best Practices CEO Talk	492	(4)
Digital, Inc. Amazon.com Keeps Track of Employees' ``Pulse Rate''	496	(5)
Team Communication Channels	498	(1)
Informal Communication Channels	499	(2)
Communicating in the New Workplace	501	(1)
Open Communication	501	(1)
Dialogue	501	(1)
Focus on Collaboration Great Harvest Bread Company	502	(2)
Feedback and Learning	503	(1)
Managing Organizational Communication	504	(10)
Barriers to Communication	504	(2)
Overcoming Communication Barriers	506	(1)
Summary and Management Solution	507	(1)
Discussion Questions	508	(1)
Manager's Workbook	508	(1)
Manager's Workbook	509	(1)
Manager's Workshop	510	(1)
Management in Practice: Ethical Dilemma	511	(1)
Surf the Net	511	(1)
Case for Critical Analysis	512	(2)
Teamwork in Organizations	514	(33)
Teams at Work	516	(2)
What Is a Team?	516	(1)
Model of Work Team Effectiveness	517	(1)
Focus on Collaboration A High-Tech Executive Learns about Teamwork	518	(1)
Types of Teams	519	(2)
Formal Teams	519	(1)
Self-Directed Teams	520	(1)
Focus on Collaboration Sustainable Northwest and Others	521	(4)
Teams in the New Workplace	523	(2)
Team Characteristics	525	(2)
Size	525	(1)
Member Roles	526	(1)
Team Processes	527	(4)
Stages of Team Development	527	(3)
Team Cohesiveness	530	(1)
Focus on Collaboration Project Platypus	531	(2)
Team Norms	532	(1)
Managing Team Conflict	533	(1)
Digital, Inc. Eze Castle Software	533	(4)
Causes of Conflict	534	(1)
Styles to Handle Conflict	535	(2)
Benefits and Costs of Teams	537	(1)
Potential Benefits of Teams	537	(1)
Best Practices Eileen Fisher, Inc.	538	(2)
Potential Costs of Teams	539	(1)
Focus on Skills How to Run a Great Meeting	540	(7)
Summary and Management Solution	541	(1)
Discussion Questions	542	(1)
Manager's Workbook	542	(1)
Manager's Workshop	543	(1)
Management in Practice: Ethical Dilemma	543	(1)
Surf the Net	544	(1)
Case for Critical Analysis	544	(3)
PART 6 CONTROLLING	547
The Importance of Control	548
The Meaning of Control	550	(1)
Organizational Control Focus	551	(1)
Focus on Skills E-Commerce Metrics	551	(2)
Feedforward Control	552	(1)
Concurrent Control	552	(1)
Feedback Control	553	(1)
Digital, Inc. Matchmaking for Dorms and Jobs	553	(1)
Feedback Control Model	554	(5)
Steps of Feedback Control	555	(2)
Application to Budgeting	557	(2)
The Changing Philosophy of Control	559	(1)
Focus on Skills Buckeye Beans & Herbs	559	(2)
Managing Productivity	561	(1)
Measuring Productivity	561	(1)
Total Quality Management	562	(3)
TQM Techniques	563	(1)
TQM Success Factors	564	(1)
Trends in Quality and Financial Control	565	(1)
International Quality Standards	565	(1)
New Financial Control Systems	566	(1)
Control in the New Workplace	566	(1)
Open-Book Management	567	(1)
Best Practices Semco's Open Book Policy	567
The Balanced Scorecard	568	(1)
Summary and Management Solution	569	(1)
Discussion Questions	570	(1)
Manager's Workbook	570	(1)
Manager's Workshop	570	(1)
Management in Practice: Ethical Dilemma	571	(1)
Surf the Net	572	(1)
Case for Critical Analysis	572
APPENDIX A: Video Cases	1	(1)
Le Meridien Managers Manage by Walking About	1	(1)
Student Advantage Has the Advantage in the New Economy	2	(1)
Fallon Worldwide: Can Its Corporate Culture Be a Soul Survivor?	3	(1)
Fallon Worldwide---Its Name Spells Global	4	(1)
Timberland Walks the Walk of Social Responsibility	5	(1)
The Geek Squad: Providing Service That Makes You Smile	6	(1)
Caribou Coffee Has a Mission	7	(1)
Caribou Coffee's Strategy: Worth More Than Beans	8	(1)
Machado and Silvetti: A Business Based on Decisions	9	(1)
Student Advantage Helps College Students Stay Organized	10	(1)
Machado and Silvetti: Building the Business of Building	11	(1)
Peter Pan Offers a Safe Ride	12	(1)
Fannie Mae: A Superstar to American Home Buyers and Workers	13	(1)
Fannie Mae Promotes a Diverse Workforce	14	(1)
CVS Stands for Consumer Value Store	15	(1)
Donna Fernandes: She's the Leader of the Pack	16	(1)
Motivation Is a Wild Experience at the Buffalo Zoo	17	(1)
Communication Is Paramount at Le Meridien	18	(1)
Cannondale: Teams Perform in the Race for the Perfect Bicycle	19	(1)
Cannondale Has Finely Tuned Control	20	(1)
Cannondale's Information Technology: From Office to Factory Floor---and Beyond	21	(1)
Cannondale's Consuming Passion for Perfection	22
APPENDIX B: Continuing Case	1	(1)
Part One: Ford Motor Company Makes History	1	(1)
Part Two: Ford Operates in a Complex Environment	2	(2)
Part Three: A Tale of Two Strategies	4	(2)
Part Four: Managing Organizational Changes at Ford	6	(1)
Part Five: Ford Enters a New Era of Leadership	7	(2)
Part Six: At Ford, Quality Is Job 1---Again	9
APPENDIX C: Entrepreneurship and Small Business Management	1	(1)
What Is Entrepreneurship?	1	(1)
Entrepreneurship and the Environment	2	(2)
Entrepreneurship Today	2	(1)
Definition of Small Business	2	(1)
Impact of Entrepreneurial Companies	3	(1)
Who Are Entrepreneurs?	4	(2)
Personality Traits	4	(2)
Demographic Factors	6	(1)
Starting an Entrepreneurial Firm	6	(1)
New Business Idea	6	(1)
The Business Plan	6	(1)
Best Practices The Soft Touch Leads to Success at Ipswitch Software	7	(2)
Legal Form	8	(1)
Financial Resources	8	(1)
Best Practices Helpful Hints for Writing the Business Plan	9	(3)
Tactics	10	(2)
Internet Start-Ups	12	(1)
Launching an Internet Business	12	(1)
Digital, Inc. Getting Google Right	13	(1)
Managing a Growing Business	14
Stages of Growth	14	(1)
Planning	15	(1)
Organizing	15	(1)
Leading	16	(1)
Controlling	16
APPENDIX D: Answers to Manager's Workbook Exercises	1
Glossary
Endnotes
Name Index
Company Index
Subject Index