This book makes an authoritative and practical introduction to organizational behavior. It contains leading-edge coverage of topics and issues combined with a wealth of learning tools that help readers experience Organizational Behavior and guide them to becoming better managers.Chapter topics discuss individual differences: personality, ability, and job performance; work values, attitudes, moods, and emotions; perception, attribution, and the management of diversity; learning and creativity at work; pay, careers, and changing employment relationships; managing stress and work-life linkages; leadership; power, politics, conflict, and negotiation; communication flows and information technology; organizational culture and ethical behavior; and organizational change and development .For business professionals preparing for a career in management.

Organizational Behavior and Management
What Is Organizational Behavior? Organizational Behavior and Management
Challenges for Organizational Behavior and Management
Using New Information Technology to Enhance Creativity and Organizational Learning
Managing Human Resources to Increase Competitive Advantage
Developing Organizational Ethics and Well-Being
Managing a Diverse Workforce
Managing the Global Environment
Individuals In Organizations
Individual Differences: Personality and Ability
The Nature of Personality
The Big Five Model of Personality
Other Organizationally Relevant Personality Traits
The Nature of Ability
The Management of Ability in Organizations
The Experience of Work: Values, Attitudes, and Moods
Work Values, Attitudes, and Moods
Job Satisfaction
Theories of Job Satisfaction
Potential Consequences of Job Satisfaction
Organizational Commitment
Perception, Attribution, and the Management of Diversity
The Nature of Perception
Characteristics of the Perceiver
Characteristics of the Target and Situation
Biases and Problems in Person Perception
Attribution Theory
Effectively Managing a Diverse Workforce
Learning in Organizations
The Nature of Learning
Operant Cnditioning: Increasing the Probability of Desired Behaviors
Operant Conditioning: Reducing the Probability of Undesired Behaviors
Operant Conditioning in Practice: Organizational Behavior Modification
Social Learning Theory
The Learning Organization
The Nature of Work Motivation
What Is Work Motivation? Why People Do What They Do: Theories of Wok Motivation
Need Theory
Expectancy Theory
Equity theory
Procedural Justice Theory
Motivation Tools I: Job Design and Goal Setting
Job Design: Early Approaches
Job Design: The Job Characteristics Models
Job Design: The Social Information Processing Model
Job Design: Models Summarized
Goal Setting
Goal Setting and Job Design as Motivation Tools
Motivation Tools II: Performance Appraisal, Pay, and Careers
The Role of Performance Appraisal in Motivation
Pay as a Motivation Tool
Motivation through Career Opportunities
Contemporary Career Challenges
Stress and Work-Life Linkages
The Nature of Stress
Sources of Stress
Coping with Stress
Groups And Organizational Processes
The Nature of Work Groups
Introduction to Groups
Characteristics of Work Groups
How Groups Control Their Members: Roles and Rules
How Groups Control Their Members: Group Norms
Socialization: How Group Members Learn Roles, Rules, and Norms
Effective Work Groups and Teams
Process Losses, Process Gains, and Group Effectiveness
Social Loafing: A Problem in Group Motivation and Performance
Group Tasks and Group Performance: Thompson's Model of Task Independence
Group Cohesiveness and Group Performance
Important Organization Groups
Leadership
Introduction to Leadership
Early Approaches to Leadership
Fiedler's Contingency Theory of Leadership
Contemporary Perspectives on Leadership
Does Leadership Always Matter in Organizations? New Topics in Leadership Research
Recap of Leadership Approaches
Communication
What Is Communication? The Functions of Communication
The Communication Process
Selecting an Appropriate Communication Medium: Information Richness and New Information Technologies
Communication Networks in Organizations
Decision Making
Types of Decisions
The Decision-Making Process
Sources of Error in Decision-Making
Group Decision-Making
Group Decision-Making Techniques
Creativity
Intergroup Relations And The Organizational Context
Organizational Structure and Culture
Organizational Structure, Culture, and Design
Differentiation: Grouping Organizational Activities
Integration: Mechanisms for Increasing Coordination
What Is Organizational Culture?
Determinants of Organizational Structure and Culture
The Organization's Environment
The Organization's Technology and Tasks
The Organization's Strategy
Managing Global Organizations
Developing Global Understanding
Managing the Global Environment
Global Strategy and Structure
Managing Global Human Resources
Power, Politics, and Conflict
The Nature of Power and Politics
Sources of Individual Power
Sources of Functional and Divisional Power
Organizational Politics: The Use of Power
What is Organizational Conflict? Pondy's Model of Organizational Conflict
Conflict Management Techniques
Organizational Change and Development
Forces for and Resistance to Change
Organization-Level Resistance to Change
Evolutionary and Revolutionary Change in Organizations
Managing Change: Action Research
Organizational Development
Appendix
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