Unified Communications: 100 Success Secrets Discover the Best Way to Unify Your Enterprise, Covers Unified Messaging, Systems, Solutions, Software and Services

by Carter, Jeff

• ISBN13: 9781921523489
• ISBN10: 1921523484
• Format: Paperback
• Copyright: 2008-08-31
• Publisher: Lightning Source Inc

Summary

Many companies today have far too many communication vehicles of far too many types and in far too many places. By utilizing Unified Communications, organizations can bridge the gap between data and telephony and gain new value from their communications infrastructure. This book shows you the way. Unified communications has the potential to dramatically simplify and improve enterprise communications, reducing costs and improving revenue opportunities. By integrating various forms of communications, such as voice, video, instant messaging, conferencing, presence and voicemail, individuals and groups can more effectively control and manage their inbound and outbound communications sessions. Enterprises further stand to benefit from communications-enabled business processes, whereby the integration of communications services with enterprise business applications and processes lets business intelligence and presence awareness drive communications-session management. IT decision-makers must understand various vendor approaches to delivering solutions, and should integrate communications and collaboration planning functions to take advantage of the opportunities afforded by unified communications. As with any new technology, myths and misinformation have sprung up about unified communications. As voice, video, and data networks have begun to converge, more organizations are seeing the value in deploying Internet Protocol-based (IP-based) unified communications solutions, including voice over IP (VoIP) and IP telephony; unified messaging; voice mail; contact center solutions; audioconferencing, videoconferencing, and Web collaboration; and integrated communications and mobility solutions that leverage presence information. This book answers the 100 most asked questions around Unified Communications.