Unlocking E-Government Potential : Concepts, Cases and Practical Insights

by Subhash Bhatnagar

• ISBN13: 9788178299280
• ISBN10: 8178299283
• Format: Paperback
• Copyright: 2009-05-12
• Publisher: SAGE Publications Pvt. Ltd

Summary

Unlocking E-Government Potential: Concepts, Cases and Practical Insights serves as a practical guide for conceptualizing and implementing e-government at the local, state and national levels and provides an overview of the global experience in implementing the same. This book is a sequel to the author's earlier book, E-Government: From Vision to Implementation. It describes the evolution of e-government applications over a period of four years through cases and illustrations and explores its potential impact on cost of access, quality of service, quality of governance for citizens and business, and on transparency and corruption.

Author Biography

Subhash Bhatnagar held a chair professorship and served as the Dean during his long tenure of 28 years at the Indian Institute of Management, Ahmedabad (IIMA). He is currently an adjunct (Honorary) Professor at IIMA. He is also an Advisor to the National Advisory Group on E-Governance of the Government of India.

Table of Contents

List of Tables	p. x
List of Figures	p. xii
List of Boxes	p. xiii
Preface	p. xiv
Introduction	p. xviii
E-Government: Definition and Scope	p. 01
Nature of Clients Served and the Service Delivery Process	p. 04
E-Government: Different Stages of Evolution	p. 06
E-Government versus E-Governance	p. 07
E-Government in the Context of Developing Countries	p. 11
Nature of Applications for Different Types of Clients	p. 15
Challenges in Design and Implementation	p. 17
Investments in E-Government	p. 19
Reasons for Implementing E-Government	p. 21
E-Government Readiness of Countries	p. 24
Status of E-Government in India	p. 26
Key Challenges in Further Development of E-Government	p. 27
Potential Benefits of E-Government for Key Stakeholders	p. 29
Benefits for Citizens: Results from an Impact Assessment Study	p. 31
Benefits for Businesses: Results from an Impact Assessment Study	p. 38
Benefits for Agencies Implementing E-Government Applications	p. 41
Impact of E-Government on Transparency and Corruption	p. 49
Results from a Study of Impact on Corruption	p. 51
Improvement in Transparency through E-Government	p. 52
Dealing with Corruption through E-Government	p. 61
Guidelines for Implementing Projects Successfully	p. 66
Life Cycle of an E-Government Project	p. 66
Conceptualizing Project Definition and Scope: Starting Small	p. 74
Process Re-engineering	p. 78
Designing a Citizen-centric Service Delivery Mechanism	p. 82
Communicating with Users	p. 84
Seeking Partnerships: Avoiding Reinvention of the Wheels	p. 86
Phasing Implementation	p. 87
Capacity to Manage Change	p. 87
Strong Internal Leadership and Project Management	p. 90
Risk Factors in Implementing E-Government Projects	p. 92
Guidelines for Designing a Countrywide Strategy for E-Government	p. 94
The Need for a Strategy and Implementation Plan	p. 94
Assessing E-Government Readiness	p. 95
Balancing Bottom-up versus Top-down Approach	p. 96
Selecting Quick-strike Projects	p. 99
Importance of Capacity Building	p. 102
Promoting Public-Private Partnerships	p. 103
Enabling Legal and Economic Frameworks	p. 106
Strategy for Reform: Incremental versus Big Bang	p. 109
Conclusion	p. 110
Making E-Government Work for Rural Citizens	p. 113
How Can ICT Use and E-Government Help the Poor?	p. 114
Challenges in Building Pro-Poor E-Government	p. 115
How Can Telecentres Be Made Viable?	p. 119
Examples of Pro-Poor E-Government Applications	p. 123
Gender Focus of E-Government Projects	p. 130
A Framework and Methodology for Impact Assessment	p. 133
Evaluation of E-Government Projects Done in the Past	p. 134
Review of Literature on Impact Assessment	p. 136
Proposed Measurement Framework	p. 139
Methodology of Measuring Impact on Clients	p. 139
Methodology for Measuring Impact on Agency and Society	p. 149
Usefulness and Limitations	p. 150
Suggested Questionnaire for Clients	p. 152
Case Studies on Government to Citizen Applications in E-Government	p. 157
Computerization of Land Records in Karnataka (Bhoomi)	p. 160
Computer Aided Registration of Deeds in AP (CARD)	p. 175
Online Delivery of Municipal Services: Ahmedabad Municipal Corporation, Vijaywada, Kalyan-Dombivli	p. 185
E-Seva-Electronic Delivery of Citizen Services in Andhra Pradesh	p. 200
Case Studies on Government to Business Applications in E-Government	p. 221
Online Tax Filing Systems in Different Countries: Singapore, Guatemala, Chile and India	p. 223
E-Procurement Experiences from Different Countries: Korea, Chile, Philippines and India (Andhra Pradesh)	p. 236
Indian Customs Electronic Data Interchange (EDI) System	p. 259
Computerization of Interstate Border Checkposts in Gujarat	p. 267
Case Studies on G2G Applications in E-Government	p. 275
CARING Gov-Andhra Pradesh Sachivalaya E-Application	p. 276
Computerization of the Treasuries in Karnataka (Khajane)	p. 290
Guidelines for Design and Implementation of an E-Government Portal	p. 300
Introduction	p. 300
Key Features of an E-Government Portal-Single Access Point	p. 301
Demand and Supply Factors for E-Government Portals	p. 302
Standardization for Integrated Services	p. 307
When to Move to an Integrated Portal?	p. 312
Monitoring and Evaluation (M&E) Framework for Portal Projects	p. 315
Conclusion	p. 319
E-Government: The Way Ahead	p. 321
Bibliography	p. 327
Index	p. 346
About the Author	p. 352
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