Usability : Gaining a Competitive Edge: IFIP 17th World Computer Congress: TC13 Stream on Usability: Gaining a Competitive Edge, August 25-30, 2002, Montreal, Quebec, Canada

by IFIP World Computer Congress (17th : 2002 : Montreal, Quebec); Gross, Tom; Wesson, Janet

• ISBN13: 9781402071874
• ISBN10: 1402071876
• Format: Hardcover
• Copyright: 2002-08-01
• Publisher: Kluwer Academic Pub

Summary

Usability has become increasingly important as an essential part of the design and development of software and systems for all sectors of society, business, industry, government and education, as well as a topic of research. As interactive systems have become the norm and the variety of hardware and software has increased, it is no longer sufficient to just make the technology work in a functional and reliable manner. Now the usability of the technology for any given application or situation can be measured in terms of how easily, effectively and efficiently people can use it to accomplish their tasks and achieve their goals. Just as important as functionality is whether and to what extent users of technology are satisfied with their experiences when using technology. New ways of design and development, incorporating usability, have been proposed and documented and many projects undertaken to explore how to improve and enhance the lives of people when using information technology and communication systems. Improving the design process and product quality benefits not only business and industry, but also the people who use the systems and products. These benefits can only be achieved today by integrating usability into the mainstream of the system development life cycle. Usability: Gaining a Competitive Edge presents contributions from practitioners and researchers from many countries. Starting with an introduction of the problems that industry faces today and suggested usability solutions to these problems, the book explores the following technical areas: -User-Centred Design Process; -Usability of Mobile Systems; -User Requirements Analysis; -Usability Evaluation; -Tools; -Web Usability; -Frameworks for Usability. Usability: Gaining a Competitive Edge contains the edited proceedings of Stream 9 of the 17th World Computer Congress, which was sponsored by the International Federation for Information Processing (IFIP) and held in Montr??al, Qu??bec, Canada in August 2002.

Table of Contents

Preface	ix
Committee Chairs	xiii
International Programme Committee	xiii
Part One Keynote Speaker
Deconstructing Silos: The Business Value of Usability in the 21st Century	3	(20)
Gitte Lindgaard
Part Two Technical Sessions
User-Centred Design Process
A Method-Independent Process Model of User-Centred Design	23	(16)
Timo Jokela
Use and Reuse of HCI Knowledge in the Software Development Lifecycle: Existing Approaches and What Developers Think	39	(18)
Eduard Metzker
Harald Reiterer
Analyzing the Role of Organizational Culture in the Implementation of User-Centered Design: Disentangling the Approaches Wesson, for Cultural Analysis	57	(16)
Netta Iivari
Usability of Mobile Systems
The Importance of User Roles in Feature Bundling Decisions in Wireless Handheld Devices: Strategic User Needs Analysis (SUNA)	73	(16)
Sheila Narasimhan
Gitte Lindgaard
Exploring the Use of the Mobile Phone	89	(14)
Nadine Ozkan
Usability Engineering Milestones In Complex Product Development - Experiences At Nokia Mobile Phones: Industrial Experience	103	(16)
Pekka Ketola
User Requirements Analysis
Use Case Maps: A Roadmap for Usability and Software Integrated Specification	119	(14)
A. Alsumait
A. Seffah
T. Radhakrishnan
User Requirements Analysis: A Review of Supporting Methods	133	(16)
Martin Maguire
Nigel Bevan
Usability Evaluation
Specifying and Evaluating Usability Requirements Using the Common Industry Format: Four Case Studies	149	(12)
Nigel Bevan
Nigel Claridge
Martin Maguire
Maria Athousaki
Formal Usability Testing of Interactive Educational Software: A Case Study	161	(16)
Darelle Van Greunen
Janet Wesson
Tools
EQUAL: Towards an Inclusive Design Approach to Novice Programming Languages and Computing Environments for Native Users	177	(14)
Basawaraj Patil
Klaus Maetzel
Erich J. Neuhold
MouseLupe: An Accessibility Tool for People with Low Vision	191	(12)
Luciano Silva
Olga R. P. Bellon
Paulo F. U. Gotardo
Percy Nohama
A Framework for Rapid Mid-Fidelity Prototyping of Web Sites	203	(14)
Daniel Engelberg
Ahmed Seffa
Web Usability
Keep on Trying: Online Securities Trading Sites	217	(14)
Dmitri Morenkov
User Satisfaction, Aesthetics and Usability: Beyond Reductionism	231	(16)
Gitte Lindgaard
Cathy Dudek
Frameworks for Usability
Evaluating Security Tools towards Usable Security: A Usability Taxonomy for the Evaluation of Security Tools Based on a Categorization of User Errors	247	(10)
Johannes Kaiser
Martin Reichenbach
Improving Usability in Decision Support Systems: Practical Use of the Decision Enquiry Approach for Requirements Analysis	257	(10)
Caroline Parker
Teaching Human-Computer Interaction: Qualitative Support for an Alternative Approach	267	(16)
Paula Kotze
Lars Oestreicher
Usability: Who Cares?
Usability: Who Cares?: An Analysis of Indifference Towards Usability Within the IT Industry	283	(12)
Thomas McCoy
Author Index	295	(2)
Keywords Index	297