Figures and Tables | |
Preface | |
Acknowledgments | |
The Author | |
Introduction | |
Basic Principles of Quality Management | |
Drivers Of Change | |
Improving Patient Safety | |
Focus On The Patient | |
Understanding Processes, Outcomes, And Costs | |
Getting Down to Business | |
The Value Of Prevention | |
The Cost Of Sentinel Events | |
Managing Expenses In A High-Risk Environment | |
Improving Communication And Establishing Trust | |
Promoting A Safe Environment Of Care | |
Conclusion | |
References | |
Useful Web Sites | |
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